Hanover International Hotel & Club, Cardiff

Photos of Hanover International Hotel & Club, Cardiff, Cardiff

• Add your own photo of Hanover International Hotel & Club, Cardiff

User Reviews for Hanover International Hotel & Club, Cardiff, Cardiff

• Add Your Own Review »

Apr 2, 2005 by Hotel Guest
Overall Rating: 6
Cleanliness:[8] • Staff:[6] •

• Close to the City Centre; Car park facilities.
• Reception staff did not look very welcome. Furniture was quite old.

“The star rating was a bit too high for this hotel.”

Mar 3, 2005 by Christopher from Cheshire, United Kingdom
Overall Rating: 5
Cleanliness:[6] • Staff:[2] •

• Everything worked and was comfortable - Nasty stain on the bed cover though

“The only problem we had was being refused service at the hotel bar. When I asked for a reason the bar man / bouncer couldn't give me one. We were two liverpool fans sat in a quite corner who had caused no trouble what so ever.... unlike some of the other guests!
We paid a lot of money for this hotel and chose to stay in cardiff so we could have a drink after the match. If we had been causing trouble or were deemed as being drunk then I wouldn't have had a problem but we were neither and to add insult to injury no explanation was given.”

Feb 26, 2005 by Elliot from 32-34 Gordon House Road, United Kingdom
Overall Rating: 6
Cleanliness:[8] • Staff:[4] •

• The rooms still to be refurbished were very tired looking.

“If you stay in this hotel you must request one of the refurbished rooms. The hotel has no internet facilities”

Feb 12, 2005 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Clean and conmfortable.
• Limited restaurant menu.

“The hotel is in transition, having only just changed to the Novotel brand. It has the potential to be a good hotel, but isn't there yet.”

Feb 6, 2005 by Anonymous
Overall Rating: 3
Cleanliness:[2] • Staff:[4] •

• The bed was comfortable.
• Dingy room, damaged furniture, stained carpet.

“I understand that the hotel recently changed hands. So allowances can be made for a slow check in and an even slower check out (I can only assume a change in operating systems). But for the grade of hotel the standard of room was I'm sorry to say, poor!

The room was dingy and the furniture in a very bad state with pieces of veneer hanging off and stained by drinks. Chairs with thready edges and the carpet was covered in stains.

The above appeared quite insignificant when on the Sunday we lost the use of water in the bathroom (I mean not able to flush the loo have a shower or even a cuppa before we checked out). In fact it would appear most of the hotel was in the same boat. And not even so much as an apology from reception staff (granted not their fault but none the less it would have been appreciated).

The information in rooms with regards to facilities (i.e opening times of the leisure area, restaurants etc was non-existant) a booklet supplied by Novotel in four different languages was wonderful'' if you were looking for a hotel, NOT if you were already there and just wanted some simple info (times) on facilities.

My final point (thank god I hear you say) is breakfast! how can Novotel justify charging 11.00 (good old English Pounds) for breakfast. Which I add wasn't part of our package as we were room only, but we weren't exactly kicking the door down to get to it at that price.

To summarise we did enjoy Cardiff but alas not the hotel (however the leisure area was great). Pitty because it was a weekend break to celebrate my Boyfriends 30th Birthday.

Regards

Victoria”

Feb 6, 2005 by Anonymous
Overall Rating: 7
Cleanliness:[6] • Staff:[8] •

• Location.Short distance from town.
• First room had broken window + no heating also unclean.

“Picture of rooms on your web page.”

Feb 2, 2005 by Rachel from Reading, United Kingdom
Overall Rating: 5
Cleanliness:[4] • Staff:[8] •

• Staff were friendly and efficient & hotel was clean

“This hotel had good points and bad points. The staff were very friendly and the service was good but unfortunately a few things could have been nicer. I was staying in the hotel with a large number of my family members, most of whom had no water in their rooms overnight and in the morning due to a problem with the hotels water system, so couldnt take showers/baths, get drinks of water etc, one relative had a non-smoking room which smelt of smoke.”

Dec 24, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• close to the town centre
• none

“Overall good hotel which is within walking distance of the town centre. Good leisure facilities with swimming pool, gym, sauna and Steam room.”

Dec 21, 2004 by Sean from Moseley, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Clean, modern hotel in easy walking distance of city centre and Cardiff Bay

“Good location, plenty of carparking, pool looked nice though didn't try it personnally. Breakfast was self service but the choice was good. Bedroom and bathroom were both a good size and bed was comfy!”

Dec 19, 2004 by Owen from swindon, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• location of hotel and the atmosphere
• price of breakfast.windows in the rooms should have net/blind.also the windows could not be opened

“1 would have liked to know more about the area and what events are on at the time i was staying at the hotel”

Dec 11, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• Suitable location to city centre
• Basic facilities.

“The accomodation was slightly average for the price, but the check in staff were very helpful, especially when asking for directions around Cardiff.

The reception area was also immaculate and the structure of the building a delight!”

Dec 10, 2004 by Andrew from Bath, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Clean and suitable facitlities,would have liked to use tyhe leisure facilities but didn't have time. Good location around 10minutes from Cardiff City Centre and the CIA.
• Anything that wasn't including in the initial booking was very expensive i.e Breakfast was '13.95 each!!

“Great location and good price when booked online-however normal full price is triple the online price so save yourself '''''''''s and get online!!

The free parking was also a great saving as we were in Cardiff for two daysand if we had used a carpark this would have cost in access of '20!
Give yourself enough time to use the facilities and get your moneys worth otherwise a super mini-break with Cardiff being a great place for Christmas shopping and concert venue! The Darkness Rock!!”

Dec 10, 2004 by Anonymous
Overall Rating: 3
Cleanliness:[2] • Staff:[8] •

• not a lot
• road noise, dirty bed cover and divan, poor decorative condition

“We were eventually moved to a suite which was better. The first two rooms were very bad.”

Nov 30, 2004 by Isabel from Milton Keynes, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Easy to find, good location, ample parking
• furnishings shabby, public rooms shabby

“The room was clean and comfortable but no way was it a de-luxe room.”

Nov 25, 2004 by Anonymous
Overall Rating: 6
Cleanliness:[8] • Staff:[8] •

• Location to business event / access to M4
• Shower only ran cold and at jet speed! Acoustics to adjoining room a little transparent!

“Bathroom a little tired. lighting could do with a bot more sparkle”

Nov 22, 2004 by Nicholas from Southampton, United Kingdom
Overall Rating: 3
Cleanliness:[4] • Staff:[2] •

• Basic room rate was relatively low cost for Cardiff
• Breakfast was inordinately expensive - no low cost option for continental breakfast Uncomfortable bed.

“Good location, adequate accommodation at 'value for money' price.
However, the 4th floor room was unsuitable for a normal sized person - low ceiling and small uncomfortable bed. Although tea and coffee facilities were provided in the room, there was no kettle.”

Nov 18, 2004 by Andrew from Stapeley, United Kingdom
Overall Rating: 4
Cleanliness:[6] • Staff:[4] •

• quiet
• I was not listed on checkin

“Map directions.

I changed my reservation to arrive 1 week earlier, instead of costing '65 B&B in a delux room, I ended up paying '75 bed only plus '13 for breakfast in an average room. I felt a bit hard done by”

Nov 16, 2004 by Anonymous
Overall Rating: 6
Cleanliness:[8] • Staff:[8] •

• Central location. Good parking. Helpful staff. More detailed directions would be helpful
• Not advised gym not available- main reason for booking.

“Very disappointed that the gym was not available - this was the main reason for booking this hotel - it shold have been noted on the website when booking. A more detailed map and directions would be helpful. However the reception staff were very helpful and friendly. Parking facilites excellent. Pleasant accomodation in a central location. Walking distance to shops and short taxi ride to excellent restuarants.”

Nov 16, 2004 by Anonymous
Overall Rating: 5
Cleanliness:[6] • Staff:[6] •

• Good walking distance to town centre and good parking facilities
• The standard of furnishings in the room was very poor

“As mentioned the standard of furnishings in the room was very poor, the bed was very tatty and the mattress was extremely lumpy and thin, the ceiling had a huge wet patch and the paper was hanging off, the bathroom was OK but nothing great.
Overall the standard expected was higher than observed and a little disappointing for a hotel which is fairly new. If a bit more attention was paid to the quality of the rooms my opinion would be greatly improved”

Nov 16, 2004 by Richard from Oxford, United Kingdom
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Ease of booking
• Checkout long & drawn out

“Good accomadation, ideal place to view Cardiff From. Only issue was not enough signs showing the way to Cardiff Bay.”

• View All User Reviews