The Best Western Phoenix Hotel

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User Reviews for The Best Western Phoenix Hotel, London

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May 3, 2005 by Jean from Westow, United Kingdom
Overall Rating: 8
Cleanliness:[6] • Staff:[10] •

• Room was newly renovated and pleasant with a view over a small park.
• Many rooms along the hallway were under renovation which wasn't too bad, but smelled of paint. Slightly noisy at night, but that's London.

“I really enjoyed the neighbourhood. Interesting restaurants of all kinds including Moroccon, Russian, Japanese, French and only a short walk from Kensington Park, but away from the crowds on a side street. I would definitely stay again.”

Dec 5, 2004 by pauline from flushing, falmouth, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Good hotel central or easy to get from and venues visiting
• Not sure the fire alarms / procedures up to standard

“Stayed before at this hotel and as before hotel and staff normally great but had a small fire on Thursday morning with no continuous alarm, we were eating breakfast only to have the fireman checking the hotel clear us out of the dining room - as it was a major electrical fault in a store room this may have been why but l would have expected a battery backup on the fire alarm. the staff did do their best after to help everyone and also feed people in reception.”

Nov 21, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Good value for money,convenient to tube station, friendly staff, sociable bar,some customers regulars.
• None.

“We chose this hotel as it was within our budget for a midweek two night stay; it was a Best Western so we expected a good standard of accomodation even though it was reasonable in price compared to other hotels examined on the web. The good clean accomodation and friendly staff did not disappoint and we will stay there again.”