Custom House Hotel

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Jan 2, 2006 by Maggie from Hull
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Comfortable and clean rooms with good facilities within the hotel.
• Rooms become very cold when left for several hours.

“The hotel was clean and comfortable for the duration of my stay. The staff were extremely helpful and the breakfast was worth the money. The only minor problem was that the heating in the room is controlled by a key card. This means that when you leave the room, the heating goes off and on return to the room, it takes a long time to heat up again. Not a problem if you are traveling in summer but quite a big problem when your stay overlaps the coldest night of the year. ”

Feb 19, 2005 by Anonymous
Overall Rating: 6
Cleanliness:[6] • Staff:[6] •

• Very Clean
• Very Clinical lay out.Cold room. TV facility limited

“My stay was Ok.Slow checking in not enough staff.Car Park not signed.
Food in morning good and overall accommodation adequate.I thought I was booking into an executive room but it was ordinary for that description.I would have liked Satellite TV to have wider choice.
Sleeping ok and shower room and toilet facility good.Towels had seen better days I think?
Not unhappy with Hotel overall and would use for business again but not a leisure break.”

Feb 1, 2005 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Location.
• No hot water for the shower

“The hotel was perfectly adequate - we only needed a room to sleep in as we were attending a function at the ExCel centre across the road.
The staff were polite and helpful and the check in process was very straightforward.”

Jan 25, 2005 by Anonymous
Overall Rating: 5
Cleanliness:[2] • Staff:[8] •

• Only the price and availability
• The room was of the most basic kind.

“This is a hotel of last resort for me. Much better value from other chains can often be obtained. The rooms really are very basic indeed. Not dirty but very shabby and little things spoil the experience like the mugs in the room always taste strongly of chemical, no shampoo etc.I am not saying dont stay here but be aware thatthe standard may be below what you expected”

Dec 23, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[4] •

• sehr gutes Frnhsnck, gute Zimmerausstattung
• Hilfsbereitschaft des Personals fehlte

“Das Hotel hat eine relative gute Anbindung in die Innenstadt, vorausgesetzt man hat nichts dagegen 30 Minuten unterwegs zu sein. Das Frnhstnck ist sehr umfangreich und ausreichend. Die Zimmer sind zweckmS'ig und gut ausgestattet, stetssauber und gepflegt. Nur die Freundlichkeit und die Hilfsbereitschaft lie' ewas zu wnnschen nbrig, was zum Beispiel Probleme oder Wegbeschreibungen an ging. Sonst empfehlenswert, wnrde wieder hin gehen- sehr gutes Preis- LeistungsverhSltnis fnr das nicht gerade preiswerte London”

Dec 8, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[6] • Staff:[8] •

• the toilet in the room and the bath were very clean. the staff are friendly and caring . the room is spacious.
• I suggest u provide soap for bathrooms. More lights in the room. I suggest u provide thicker bed sheets. Maybe a paiting on the wall.Put instruction notice beside the phones.

“nothing more than my comments above.”

Dec 8, 2004 by Anonymous
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

“Excellent”

0 of 1 people found this review helpful.

Dec 3, 2004 by Anonymous
Overall Rating: 4
Cleanliness:[4] • Staff:[4] •

“Although i booked a standard double room with extra bunk bed just for me to stay in (although there were beds for three), the room was so small there was no space to open my suitcase. There was no wardrobe just some hangers next to the bed which as soon as you hanged your clothes on would fall of the hook! The sink was next to my bed! There was no please do not disturb sign available in the room! The room was not cleaned properly. The breakfast was appalling! Two poor girls (which i cannot blame) had to prepare breakfast for too many customers. There were times when customers had to wait for knives and forks to be washed!”

Nov 25, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• Comfortable room,friendly staff
• No room service or access to meals witin the hotel.

“How close it was to the train station,how to book in advance for the health treatments.”

Nov 19, 2004 by Anonymous
Overall Rating: 2
Cleanliness:[2] • Staff:[2] •

“Only stay here as a last resort.”

Nov 16, 2004 by Nicola from Accrington, United Kingdom
Overall Rating: 4
Cleanliness:[4] • Staff:[6] •

• Convenient for the excel building
• No Proper bathroom facilities, no heating, it felt more like a youth hostel than a London Hotel.

“I would not stay here again, I would rather pay the extra for a better standard of accommodation.”

Nov 11, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[4] • Staff:[8] •

• Chinese Restaurant onsite was excellent. The staff were very pleasant and efficient.
• It was not made clear what kind of internet connection is available<
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