Holiday Inn Venice Mestre-Marghera

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User Reviews for Holiday Inn Venice Mestre-Marghera, Venice

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Sep 24, 2009 by Derrick from Riverton,UT
Overall Rating: 7

• Very clean, nice decor and bedding.
• Was not pleased with the location. Very difficult to access.

“Was very worth the price paid on Priceline. European style, no bathtub, great bedding, nice decor. Was not convenient to airports or downtown, not in a neighborhood. Just on a circle off a major highway, so you can't really walk anywhere.”

Aug 9, 2009 by Val E from Silver Spring Maryland USA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[5]

• Nothing to say.
• No one even told me that the hotel was on the Mainland because I wanted to stay on the island.

“I specifically asked the receptionist on my check in day if I could make free local calls within Italy from my room and she said absolutely yes. I got into in my room and started out my journey I spent 6 nights and 7 days at the Holiday Inn Marghera on my check out day I was informed I owed phone bill I said how can that be? They told me I made calls to cell phones (Italian cell not international) I said yes I did but they were local calls within Italy and I said but I asked that question on day one if local calls were free they said yes but not to cell phones I said why was I not told that the first day that there was a difference between cell and land phone calls, anyway cutting long story short I was held hostage that I had to pay up 237 Euro ($350) for phone bill I had a flight to catch that morning so I just paid up and I left angrily. If they are sincere they should post a sign that tells visitors about making calls and the difference between local calls (land and cell).”

May 21, 2009 by Phil from Richmond Hill,Canada
Overall Rating: 7

• Clean, friendly staff.
• Lack of ice machines, and easily accessible internet.

“The hotel rooms are spacious and clean. Staff are friendly and attentive. Lack of an efficient Internet service and amenities like an ice machine made our stay a bit frustrating.”

Aug 18, 2008 by Sonia from Elkridge, MD
Overall Rating: 3
Cleanliness:[6] • Staff:[10] • Location:[10]

• The staff is friendly, clean lobby.
• The room smelled very bad. The room was not too cool.

“The bathroom had broken tiles and it looked as if it weren't properly cleaned. There was a horrible odor in the hallway and the room. The rooms should've looked as nice and clean as the lobby.”

Jul 12, 2008 by Liz from San Jose, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[1]

• The assistant reception manager.
• 20 words is not enough to describe how bad our experience was.

“The location was horrendous. We described the difficulty we faced, and asked for a map for when we went into Venice. The man at the reception desk said we did not need one and then gave us bad directions back (the lack in specificity of the directions was later confirmed by another hotel employee). We were lost almost another 2 hours. We later learned there were maps and he just wouldn't give it to us. I also saw the same employee being rude to another guest. The facilities were nothing close to four star. The carpet in the hallway was dirty. The rooms looked run down. The door frames chipped. There was only lukewarm water for the shower and the shower head had a leak, which decreased the pressure (we had two rooms, and neither had hot water). When we tried to use buy internet time, the directions for use were vague. Although it said we could log off, and safe our minutes, we could not. Each of these items was told to personnel, so it was not that we tried to remedy the issues. The only saving grace was the reception manager of the day.”

Jun 9, 2008 by Julie
Overall Rating: 10

• Located in a quiet, residential, safe area. Nice hotel, friendly staff.

“Located 20 minutes from Venice with easy access with public transportation or convenient hotel shuttle (7 euros). Loved this hotel and the neighborhood, great local restaurant nearby. Helpful staff. Great hotel for the price!”

Jun 6, 2008 by Irvin from Vancouver, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Excellent staff; breakfast very good.
• Very far away from Mestre. Without car, very difficult.

“This hotel was very good for the value. We wanted to eat somewhere local for dinner, but on a Sunday, nothing was open until 7:30 pm. Staff directed us to an excellent pizzaria where we dined for 2 nights. Was expecting to be in Mestre, but actually were quite a ways away. We had to take public transportation to get to train station. If hotel were in Mestre, probably could have walked. Good WiFi service, but had to pay for it. Overall an excellent stay, but location was not what we were expected.”

May 29, 2008 by Larry &. from Norwood, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• The fact that the hotel provided a shuttle service to Venice.
• Shuttle service was not 100% efficient and adjacent highway noise may bother light sleepers.

“Overall, our stay at this hotel was quite a pleasant one. You'll save a bundle by staying in this hotel and not directly in Venice proper. This savings will allow you to splurge on a gondola ride and pricey Venice restaurants and shops. Guilt free. The staff at the hotel was very polite and courteous. The bed was very comfortable and the shower pressure was brilliant (very important after walking through Venice for up to 12 hours a day). If you don't fancy a large breakfast in the hotel, the sandwiches, pastries and fresh squeezed orange juice offered at the adjacent petrol station cafe are a tasty and reasonable alternative. We would definitely stay at this hotel again.”

May 28, 2008 by June from New York, NY
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean, well appointed.
• No air conditioning on a very hot day.

“This hotel would have been very good it there was a working air conditioner. The desk said it should be fix soon. This did not happen during my stay. The room was stuffy and with only one window there was no cross ventilation. The hotel would have been fine with air conditioning.”

May 27, 2008 by Marc from Randolph, NJ
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Price, and it was near Venice.
• Air conditioning didn't work and it was hot- difficult to sleep.

“Hotel was neat and clean. Staff were friendly and spoke English. food was good. AC didn't work.”

May 23, 2008 by Gaby from Santa Monica, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[2]

• The price.
• The hotel didn't have air conditioner.

“My husband and I made a write complain about the air conditioner. We spent 2 nights, and it was very hot in our room. We asked the manager, and he told us, that they didn't have the instructions to put in function, and he said, that if we want, we can write a complain, and he will answered us. Nobody called us! and there wasn't a sign in the page explaining the situation of the air conditioner, its obvious that the hotel has air conditioner. We are very upset.”

May 13, 2008 by Anne from Tarpon Springs, FL
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[3]

• Clean.
• The staff was rude and seemed incredibly rushed.

“The staff was very busy and appeared impatient, they weren't willing to help such as assist with the luggage or allow us to bring our coffee we purchased in the breakfast to our room, even though we had already bought it from their hotel. There were always huge lines awaiting to speak to the receptionist and then they would at times stand behind the desk talking about personal stuff ignoring the guests.”

Jul 9, 2007 by Hadasa
Overall Rating: 3

• Breakfast was not bad & restaurant staff was
  friendly.
• Room unappealing, found used beer can on floor, light in bathroom not working, unfriendly desk staff.

“Room was not clean or comfortable, burned out light in bathroom, leaky faucet, no anti-slip mat in bath (husband fell and hit head), desk staff unhelpful & unfriendly, inconvenient location.”

Sep 10, 2006 by Dave
Overall Rating: 8

• Close to public transit and good inexpensive eating.
• A little out of the way to get to.

“A little disappointed at the 2 twin beds. Friendly staff in giving directions to Venice and providing maps, which was not hard to follow.”

Jun 14, 2006 by Patricia
Overall Rating: 4

• The night manager was very helpful.

“It was OK but not very convenient to Venice. There is bus service about .75 to one mile away. The hotel does offer a shuttle service into Venice but charges five Euro's for it. Not very practical for a family. The bus is only one Euro per person. The AC in the room didn't work.”

Oct 18, 2005 by Dan
Overall Rating: 9

• Just a short shuttle ride to Venice.
• The room was a non-smoking room but definitely smelled like smoke.

“The staff was courteous. The hotel is close to restaurants. The hotel has a shuttle that runs to Venice, but if you prefer you could also take the city bus, just as convenient, but cheaper especially if you buy a Venice 72 hour metro pass.”

Au

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