The Queens

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May 19, 2005 by Oliver from Leeds, United Kingdom
Overall Rating: 4
Cleanliness:[8] • Staff:[2] •

• Clean, Tidy
• Small Room, Poor Staff.

“Ok but i wouldn't stop again”

Apr 27, 2005 by STEPHEN from PRESTON, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• Good central location

“Each guest is made to feel important.
staff go out of their way to be helpful.”

Mar 2, 2005 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• good space and good facilities
• push-button auto-dialers on phones didn't work, eg to housekeeping, reception

“due to refurbishment work (of which I was not warned in advance) only one lift out of two working. this problem was exacerbated at breakfast as stairs down to basement dining room were closed so the one remaining lift was the ONLY access, thus resulting in ridiculously long wait to get to breakfast. otherwise generally good.”

Jan 27, 2005 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

“Ignore other reports, they did put me off a little bit. The Queens was a lovely hotel in a nice refurblished room and pleasant efficient staff. We had no problems and really enjoyed being in a lovely hotel right in the centre of Leeds. Only drawback was the noise at 3am but wasn't anything to complain about. Would recommend for anyone wanting a central Hotel with a bit more than a Travellodge in the centre of Leeds.”

Jan 9, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• it was in the heart of the city,u could walk outside and everything was there
• we walked into the room and it was cold we turned the heating up but didnt seem to get any warmer til hours later

“i enjoyed my stay in the queens,the room could have been warmer when first going in and the mini bar was empty so if i did want a drink i could'nt but apart from that it was nice and comfortable.”

Dec 21, 2004 by Robin from Chesterfield, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The room was clean and tidy. The view from the 7th floor was fantastic. The staff were very friendly. The general communal areas were nice and the bar in the hotel was very relaxing.
• Whilst we were there the fire alarm went off. We knew nothing about this as we did not wake up. I would personally hope the alarm is turned up a notch or two!

“I must admit prior to my stay I was a little concerned about the reviews of the accomodation. The Queens is quite rightly regarded as one of the best hotels in Leeds, but reviews of slipping standards did concern me. I arrived at the hotel at 11 a.m. and was pleased that my early arrival did not concern the staff of the hotel. The car was taken away by the valet parking attendant with minimal fuss. The cost of '10 was not excessive, but perhaps should be included in the price of the accommodation. My room was nice, but small. On the plus side it did have a mini bar and was generally a step above similar priced accommodation. All in all it was a very pleasant experience. Upon checking out I had a lovely conversation with one of the receptionists and left the hotel with a smile on my face, a perfect end to the whole experience!”

Dec 14, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Art deco refit. Great bed. Quiet night.
• An iron/ ironing board is always welcome.

“Pleasant overall, no major detractions. I did like the art deco refurb.”

Dec 14, 2004 by Anonymous
Overall Rating: 6
Cleanliness:[6] • Staff:[4] •

• The way the mirror stayed clear, how does it do that?!?!?!
• Left my credit card at reception at checkout. Not returned although at a hotel seminar.

“The info given before hand was OK as was the hotel itself however for the price and reputation I expected more!”

Dec 14, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[8] • Staff:[10] •

• large room with good ensuite facillities
• room was a smoking room and i was not advised of this fact and therefore room stunk of cigarettes and i was unable to change rooms

“i would liked to have known that the hotel offered smoking and non-smoking accommodation so that i could have chosen the most appropriate room”

Nov 30, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[10] •

• Lovely room, very friendly and helpful staff, good location
• Minor point - movie service was unavailable

“Very good central location, the atmosphere of the hotel was lovely. All staff were friendly and helpful.
The bedroom was excellent, very spacious and welcoming.
The food, breakfast and dinner was very nice with a wide range available.”

Nov 25, 2004 by Kathryn from Little Neston, United Kingdom
Overall Rating: 9
Cleanliness:[8] • Staff:[10] •

• Warm and friendly atmosphere - made to feel very welcome - very relaxing. Staff helpful at all times.

“Would recommend this hotel even though it was being refurbished we thoughally enjoyed our stay. All staff very good and friendly.”

Nov 16, 2004 by David from Loch Maben, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• My room on the 7th floor was very quiet.
• The bar area was very smokey.

“The hotel was idealy located for my needs. I was having laser eye surgery with Ultralase. Maybe you could have an arrangement with them to have you as there reccommended hotel for patients that are travelling from afar. Hotel food was excellent. Staff are very friendly and helpful.”

Oct 27, 2004 by Anonymous
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• The refurbished rooms are fantastic!! Really beautiful!

“After reading a few negative reviews about the general repair of the building and tired rooms I was concerned about my choice, but when I saw the extremely well refurbished room I was extremely happy. The rooms have been done up to an extremely high standard. The location is perfect for a weekend in Leeds.

One small thing - the Active Hotels web site mentioned check out time to be 12 o'clock and the Hotel information booklet says 11am.

I would gladly stay again!!”

Oct 19, 2004 by neil from keighley, United Kingdom
Overall Rating: 5
Cleanliness:[4] • Staff:[10] •

• The excellent service,compared to the poor decor of the hotel there was a complete mismatch.
• The hotel is in need of a good rennovation,refit and refurb

“I am sorry to say that I could not recommend your hotel to anyone because of the poor state of the building plus furnishings.
But can i just say that the staff were very friendly and helpful.”

Sep 8, 2004 by anthony from sheffield, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• good all round room and service.
• the cost of parking was high for an overnight stay.

“good booking service, good room and staff. secure car park which should be free or cheaper for guests.”

Sep 6, 2004 by Anthony from Stockton-on-Tees, United Kingdom
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Hearty breakfast. Conveniently located.
• Slow lifts. Very, very, slow lifts.

“Excellent location in city centre. Convenient for rail links and local entertainment. Fast and efficient check-in process. Friendly, helpful staff. Good food.”

Aug 17, 2004 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[6] •

• Central location, clean, attractive furniture,
• none

“A good hotel with beautiful art deco rooms, centrally located and well presented all staff were helpful and in our short stay we had no problems.”

Aug 10, 2004 by Anonymous
Overall Rating: 6
Cleanliness:[8] • Staff:[8] •

• Excellent location. Comfortable rooms, very good breakfast.
• Very slow check in for London train. Room keys failed first time - needed reprogramming.

“'Graduation package' was very good value. Hotel could emphasise proximity to station more - it was very handy, but not particularly noisy given the busy position in the City square. Enjoyable brief stay.”

Aug 10, 2004 by Serena from Dereham, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

“Excellent to be able to park at hotel, although very expensive for one night.
Had a refurbished room, theme not my style, quite dark and dull. Most hotels going for light and contemporary, so was surprised Queen's had gone for show type theme? Also, the windows badly need double glazing to stop the noise - whether you're at the front or back of the hotel, there's noise from trains or people at night. Appreciate it's central location though.”