Marriott Frenchmans Reef

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User Reviews for Marriott Frenchmans Reef, St. Thomas

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Sep 11, 2008 by Rod from Valencia, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• The view from the balcony.
• Wet stairs with no light and broken doors with no handles.

“Hotel was very ill kept with many paths and stairwells that were without light and quite slippery as well as having heavy structural damage. The food was quite expensive with minimal choices and the staff quite aloof. I would not recommend it.”

Sep 8, 2008 by Matthew from Emerson, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great upgrades.
• Slippery walks.

“Second trip to St. Thomas. Wish I would have stayed here the first time as well! Big rooms, friendly staff, and very clean.”

Sep 5, 2008 by David from Miami, FL
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[7]

• Location was great and view was amazing.
• I have asked for an adaptor to plug my laptop, they said that they only have American customers who don't need that.

“The staff support was extremely bad. They did not get an adaptor to solve our problem even asking 2 consecutive days and at the second day almost leaving they were planning to give us the address where to buy. Unacceptable. We have asked for a late check out at 1 pm since we bought at hotel a morning trip on the sea that finished at 12:30 pm, they have refused, they said maximum we could check out was 12 pm. We had to return without the right for a clean shower.”

Aug 29, 2008 by Kevin from Milford Center, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Great convenient base location. Nice predictable beach compared to Westin St. J.
• Bad Apple. One staff member ruined the efforts of 50 others!

“Convenient. Close to airport. Nice rooms. Great beach. Greatly accommodating Morning manager and associates. Wonderful cleaning staff. Ice box in room. Only one very rude unaccommodating bar staff employee.”

Aug 25, 2008 by Barbara from New Jersey
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[6]

• The weather.
• Unfriendly, over priced.

“I recently had my daughters wedding at the Frenchman's Reef. What a disappointment after spending all that money. The bride and groom was given the wrong room, I myself had the wrong room and my son's room had no air. The wedding was at 3pm and this hotel could not accommodate a party of 9 after the ceremony. We had to sit outside at the pool area until the restaurant opened at 6! In 90 degree heat in formal wear. You would think with all the wedding they have there they could at least have a room or something for the wedding party to sit and relax in an air condition atmosphere. We sat outside for over 2 hours. When finally able to enter the restaurant at 6 pm, the wedding table was not set and the air was not on. In a few minutes the fire alarm went off for over 15 minutes and was so loud we had to exit outside on the deck. When able to re enter the electric goes off! Again we sat in the heat with my daughter in her wedding gown along with all of us feeling the heat and humidity again. Never again and I would never recommend this place to anyone. They even close the bar and restaurant outside by the pool at 5 pm. Who closes this area at this time in the afternoon at a resort. It forces you to go inside for drinks which is outrageous and then complain cause you have no shirt or shoes on. This staff is unfriendly and this place needs a rude awakening for a resort. My first time in St. Thomas and we would never go again.”

Apr 20, 2008 by Paul from Fayetteville, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The grounds were very nice and the people were friendly.
• Starting to show its age, one of the pools should have been cleaner.

“Overall this is a very nice hotel, the location is ideal to watch sunsets, the surrounding water is beautiful, it was great to walk to the beach or use the pools, the boat ferry was a wonderful alternative to taking a taxi to the shopping area, we observed weddings taking place which appeared to be handled effortlessly, the staff was friendly and helpful.”

Apr 15, 2008 by Eric from Tempe, AZ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Room was large, great view, 5 restaurants.
• Bed mattress poor quality, 2 restaurants close in evening, remote location, no shuttle service.

“Over all this was a nice hotel, with several different services offered, rooms were large, although the mattress was not good quality, and not typical of Marriott hotels I've stayed in. We had a small refrigerator, no mini bar, and an unobstructed view of the bay. The views at the property were exceptional, including a private beach, and views of the bay and city of Charlotte Amalie. The hotel does not provide shuttle services to town or the airport, but taxis are readily available and were about $20 a trip (+tip), a small ferry is available at the hotel to down town and it runs hourly until 5:30 pm for $6(+tip) a person. Taxi charges were by the person and it didn't matter if there were 2 or 10 people, the prices were the same. The hotel restaurants offered a varied menu with entree prices ranging from $15-40, service was usually slow and not particularly attentive, although the food was good. I would rate this hotel a low 4 star.”

Nov 11, 2007 by Andrew from Sugar Land, TX
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• The view and the restaurants were outstanding for the area.

“There were many issues with the hotel. First, I was given, in the words of the desk clerk, a 2 star room with mildew. The walk to the room was littered with cat droppings that were there for two days. Laundry and room service was late and the staff lied when asked to explain. After speaking with the manager I was moved to an appropriate room that while more spacious in not of the same quality as the 3/4 star rooms I rent in Abu Dhabi. When I changed rooms I left a GPS behind and was told that security would go collect it. After two days of being told the guest was not there I went to the room and recovered the unit from the guest who said he had not been approached and when he brought it to the front desk was told by the desk clerk with a wink to keep it "Finders - Keepers".”

Oct 2, 2007 by Rodney from Columbia, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff.
• Swim up ba

  Amenities at Marriott Frenchmans Reef, St. Thomas

  AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Boutiques Business Center Childrens activities Coffee Maker in Room Concierge Desk Connecting Rooms Cribs Available Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Parking Golf Hairdryers Available Handicapped Rooms/Facilities Ice Machine In Room Movies Iron

  Lounge Maid Service Meeting/Banquet Facilities News Stand Outdoor Parking Outdoor Pool Parking Phone with data port Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna Scuba Diving Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Wake-up Service

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