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Holiday Inn Winward Passage
Veterans Drive,
P.O. Box 640,
St. Thomas, VI
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Average User Rating: 4.5 Cleanliness:[6.0] • Staff:[5.0] • Location:[6.0] Based on 82 user ratings |
Aug 2, 2008 by
Mike from Lafayette, LA
Overall Rating: 1
Cleanliness:[1] •
Staff:[7] •
Location:[7]
“This hotel need to be updated 10 years ago, it what nearly a third world hotel.”
Jul 30, 2008 by
Rodney from Huntsville, AL
Overall Rating: 2
Cleanliness:[3] •
Staff:[4] •
Location:[3]
“Hotel was dirty, noisy, slow service, bad surroundings, and tacked on a service charge that nobody mentioned when I checked in there. Would never stay there again at any where near that price.”
Jul 14, 2008 by
Barbara from Richmond, CA
Overall Rating: 1
Cleanliness:[9] •
Staff:[1] •
Location:[7]
“Poor. One coming down the steps with a knife. Poor attitude of the staff. Rooms were old, water was leaking from a ceiling light, the next room - phone was not working for two days.”
Jul 7, 2008 by
Phyllis from Dryden, ON CA
Overall Rating: 8
Cleanliness:[8] •
Staff:[5] •
Location:[9]
“I would recommend this hotel for travelers that are staying overnight after a flight into St. Thomas or an early morning flight. Within walking distance of the airport so save on the $20 or more cab fare for the 10 min walk.”
May 22, 2008 by
Charlotte from Hamilton, OH
Overall Rating: 2
Cleanliness:[9] •
Staff:[2] •
Location:[5]
“Unsafe area; only close to shopping and nothing else. Not even restaurants are close (I guess they want you to eat all your meals at the hotel restaurant!).”
Apr 15, 2008 by
Lisa from Pacific Grove, CA
Overall Rating: 7
Cleanliness:[8] •
Staff:[7] •
Location:[9]
“Good thing we had some extra cash! Driver was nice and picked us up on time. Would have left Magen's Bay sooner if we could. Definite tourist trap there! Go when the ships aren't in. Too many people during those times.”
Mar 20, 2008 by
Pk from Springfield, IL
Overall Rating: 7
Cleanliness:[7] •
Staff:[2] •
Location:[6]
“Good location to airport and cruise port. Ocean view rooms very nice.”
Mar 11, 2008 by
James from Columbus, GA
Overall Rating: 3
Cleanliness:[4] •
Staff:[3] •
Location:[8]
“Like most places that cater to the tourist industry on St. Thomas, the staff of this hotel was just as effective as they had to be. Nothing spectacularly good or bad. The only really serious complaint I had was that in the middle of high season, they had workmen banging and painting rooms and common areas in the early morning? Oh, and the hotel restaurant was not very good, avoid that.”
Mar 7, 2008 by
Rebecca from Gloversville, NY
Overall Rating: 2
Cleanliness:[5] •
Staff:[1] •
Location:[5]
“Stayed in this hotel for one evening thankfully. The front desk staff was not at all friendly. They wanted to put us in a room facing the "beautiful" ballpark which is not so beautiful . I had my room switched to face the bay. Room service is stated to serve until 10:30 pm but actually only served when they wanted to. They sent the staff home because they were slow. Would not even consider using this property again.”
Feb 22, 2008 by
Tom from Merrillville, IN
Overall Rating: 5
Cleanliness:[4] •
Staff:[4] •
Location:[6]
“OK for Location, definitely Overpriced.”
Feb 13, 2008 by
Marsha from Fort Washington, MD
Overall Rating: 5
Cleanliness:[2] •
Staff:[7] •
Location:[9]
“The hotel needs to Improve it's was of handling concerns and doing it much faster. They seem to feel that it is okay for guest to be unconvinced for 1-3 days with no problem.”
Dec 26, 2007 by
Avi from Atlanta, GA
Overall Rating: 2
Cleanliness:[1] •
Staff:[3] •
Location:[4]
“Only if you need the location near Downtown should you even consider this hotel. The Marriott is not too far away and is worth the 10 minute drive.”
Sep 26, 2007 by
N. from Ottawa, ON CA
Overall Rating: 3
Cleanliness:[4] •
Staff:[3] •
Location:[7]
“My understanding is they are not supposed to do it.”
Sep 8, 2007 by
Gordon from Gautier, MS
Overall Rating: 3
Cleanliness:[3] •
Staff:[4] •
Location:[3]
“Very poor facilities. Not a very safe location. Needs to be updated.”
Aug 19, 2007 by
Dean from Waldorf, MD
Overall Rating: 5
Cleanliness:[8] •
Staff:[5] •
Location:[8]
“I only stayed one night and that was alright. However, for a Friday night I was expecting a little more than just drinking at the bar or playing casino.”
Jun 27, 2007 by
Jim from Modesto, CA
Overall Rating: 3
Cleanliness:[4] •
Staff:[1] •
Location:[7]
“I have stayed all over the world and never had a more rude and lazy group of staffers in any hotel. Rooms that were reserved non-smoking 9 months in advance were no longer available at check in. Room not ready at 11 pm and staff flat out stating they were not going to make it ready until the next day. Sink not working and won't be fixed for 8 hours, toilet clogged at check in. Rooms were tolerable, but the staff almost ruined our whole vacation. When front dust was told of our room not being ready at check in they said with an attitude "not all rooms can be ready by 4pm we then asked, what about 11pm. They had no answer, but the attitudes are incredible. At one point they actually tried to throw us out of the lounge while we waited for a taxi. Unfortunately my family was with me so I had to restrain myself, otherwise I would have told them how we really felt. I can't imagine anyone staying here under any conditions.”
May 21, 2007 by
Christina from Salt Lake City, UT
Overall Rating: 2
Cleanliness:[2] •
Staff:[3] •
Location:[4]
“We stayed at both properties, and it is completely inaccurate that the holiday inn should be given the same rating. There was no cold water coming out of the tap, and even after a staff engineer visited our room, we were told that it was 'just the way it is.' the water was hotter than room temperature and there was no way to alleviate the warmth of the water. The water pressure in the shower was also terrible as half of the water kept running through the faucet instead of through the shower head. The toilet was also required at least 3 flushes to remove waste from the bowl. Even though the TV came with cable channels, there was static on every single channel. While we were watching a movie on a cable channel, it suddenly cut out with an 'unusable signal' error in the middle of the movie. The general upkeep of the hotel is much lower than the wyndham. NAThe only good thing that came out of staying at the holiday inn was to make us grateful for the time we spent elsewhere for the rest of our trip.”
1 of 1 people found this review helpful.
May 15, 2007 by
Jon from Greenwood, IN
Overall Rating: 5
Cleanliness:[5] •
Staff:[8] •
Location:[1]
“Only a short stop will be advisable.”
Apr 25, 2007 by
Jennifer from Freeport, NY
Overall Rating: 2
Cleanliness:[6] •
Staff:[5] •
Location:[3]
“I felt unsafe at this hotel, did not want to walk around the area surrounding it and was disgusted by the view from the room, the pool was something I may expect at a small town motel. This hotel may only be convenient to the ferries to other islands across the street.”
Jan 14, 2007 by
Janice from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] •
Staff:[8] •
Location:[10]
“Pleasant environment, great hospitality, conveniently located to airport.”
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