Holiday Inn Winward Passage

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User Reviews for Holiday Inn Winward Passage, St. Thomas

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Jul 14, 2008 by Barbara from Richmond, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[7]

• Bar & restaurant workers.
• Everything else.

“Poor. One coming down the steps with a knife. Poor attitude of the staff. Rooms were old, water was leaking from a ceiling light, the next room - phone was not working for two days.”

Apr 15, 2008 by Lisa from Pacific Grove, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• View of the harbor and seaplanes.
• The extra non-incidental charges other hotels don't charge.

“Good thing we had some extra cash! Driver was nice and picked us up on time. Would have left Magen's Bay sooner if we could. Definite tourist trap there! Go when the ships aren't in. Too many people during those times.”

Mar 20, 2008 by Pk from Springfield, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[6]

• Room, view.
• Front desk staff.

“Good location to airport and cruise port. Ocean view rooms very nice.”

Mar 11, 2008 by James from Columbus, GA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• The price was relatively decent for high tourist season. Location was good and parking was never a problem.
• Hotel and restaurant staff did not seem to have their stuff together.

“Like most places that cater to the tourist industry on St. Thomas, the staff of this hotel was just as effective as they had to be. Nothing spectacularly good or bad. The only really serious complaint I had was that in the middle of high season, they had workmen banging and painting rooms and common areas in the early morning? Oh, and the hotel restaurant was not very good, avoid that.”

Mar 7, 2008 by Rebecca from Gloversville, NY
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• Location.
• Unfriendly staff, old and run down all around.

“Stayed in this hotel for one evening thankfully. The front desk staff was not at all friendly. They wanted to put us in a room facing the "beautiful" ballpark which is not so beautiful . I had my room switched to face the bay. Room service is stated to serve until 10:30 pm but actually only served when they wanted to. They sent the staff home because they were slow. Would not even consider using this property again.”

Feb 22, 2008 by Tom from Merrillville, IN
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[6]

• Located near Downtown Charlotte Amelia.
• Extremely Loud noise from park on Friday.

“OK for Location, definitely Overpriced.”

Feb 13, 2008 by Marsha from Fort Washington, MD
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[9]

• The ability to gamble right there in the hotel.
• The poor response to complaints.

“The hotel needs to Improve it's was of handling concerns and doing it much faster. They seem to feel that it is okay for guest to be unconvinced for 1-3 days with no problem.”

Dec 26, 2007 by Avi from Atlanta, GA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[4]

• Nothing, except the location for work on main street.
• The rooms are filthy plus we were charged $18 per day for service.

“Only if you need the location near Downtown should you even consider this hotel. The Marriott is not too far away and is worth the 10 minute drive.”

Sep 26, 2007 by N. from Ottawa, ON CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• Location.
• Not a good value, a run down motel.

“My understanding is they are not supposed to do it.”

Sep 8, 2007 by Gordon from Gautier, MS
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[3]

• Nothing.
• Everything.

“Very poor facilities. Not a very safe location. Needs to be updated.”

Aug 19, 2007 by Dean from Waldorf, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• The convenience.
• Not much to do for entertainment.

“I only stayed one night and that was alright. However, for a Friday night I was expecting a little more than just drinking at the bar or playing casino.”

Jun 27, 2007 by Jim from Modesto, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[1] • Location:[7]

• The hotel is in a pretty good location.
• Hotel is old, but could be decent if the staff didnt ruin it.

“I have stayed all over the world and never had a more rude and lazy group of staffers in any hotel. Rooms that were reserved non-smoking 9 months in advance were no longer available at check in. Room not ready at 11 pm and staff flat out stating they were not going to make it ready until the next day. Sink not working and won't be fixed for 8 hours, toilet clogged at check in. Rooms were tolerable, but the staff almost ruined our whole vacation. When front dust was told of our room not being ready at check in they said with an attitude "not all rooms can be ready by 4pm we then asked, what about 11pm. They had no answer, but the attitudes are incredible. At one point they actually tried to throw us out of the lounge while we waited for a taxi. Unfortunately my family was with me so I had to restrain myself, otherwise I would have told them how we really felt. I can't imagine anyone staying here under any conditions.”

May 21, 2007 by Christina from Salt Lake City, UT
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[4]

• Good location near charlotte Amelia.
• Did not meet expectations for a 3 star hotel.

“We stayed at both properties, and it is completely inaccurate that the holiday inn should be given the same rating. There was no cold water coming out of the tap, and even after a staff engineer visited our room, we were told that it was 'just the way it is.' the water was hotter than room temperature and there was no way to alleviate the warmth of the water. The water pressure in the shower was also terrible as half of the water kept running through the faucet instead of through the shower head. The toilet was also required at least 3 flushes to remove waste from the bowl. Even though the TV came with cable channels, there was static on every single channel. While we were watching a movie on a cable channel, it suddenly cut out with an 'unusable signal' error in the middle of the movie. The general upkeep of the hotel is much lower than the wyndham. NAThe only good thing that came out of staying at the holiday inn was to make us grateful for the time we spent elsewhere for the rest of our trip.”

1 of 1 people found this review helpful.

May 15, 2007 by Jon from Greenwood, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[1]

• Located near airport.
• In a statistically high crime rate area.

“Only a short stop will be advisable.”

Apr 25, 2007 by Jennifer from Freeport, NY
Overall Rating: 2
Cleanliness:[6] • Staff:[5] • Location:[3]

• Free shuttle to the beach.
• Very dodgy area, horrible view of garbage pile, outdated pool, extremely overpriced for what I got.

“I felt unsafe at this hotel, did not want to walk around the area surrounding it and was disgusted by the view from the room, the pool was something I may expect at a small town motel. This hotel may only be convenient to the ferries to other islands across the street.”

Jan 14, 2007 by Janice from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The staff was very accommodating. It was conveniently located near the airport.
• Could use some renovations.

“Pleasant environment, great hospitality, conveniently located to airport.”

Jul 19, 2006 by Janice from Petersham, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• The hotel was within walking distance to shopping and eating places.
• The bar didn't open until 3:00. The shuttle to the beach was from 10:30 until 3:30 too long to stay on a beach.

“I had called to request a balcony room and was told all rooms had a balcony. I was not told it was a stand up only, not even room for a chair to sit outside.”

Jul 6, 2006 by Joe from Mechanicsville, VA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[6]

• Good Rate.
• Staff not very friendly.

“Staff in restaurant not very friendly. Location to downtown and airport was convenient.”

Jul 3, 2006 by Mike from Alpharetta, GA
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[6]

• It is close to the ferry dock. That is the only good thing about this hotel.
• I have stayed there before and knew the what to expect. It is fairly dirty and not in a good part of town.

“This hotel is cheap and fairly dirty, but this I knew from previous stays here. The only reason that I ever choose this hotel is that usually my flights do not get in to St Thomas until late and I like to take the Charlot Amelia ferry to the bvi or St. John. If you are looking for any thing else than just a place to crash for the night I would not stay here.”

May 11, 2006 by Lee from La Grande, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Nice room, pool, excellent restaurant.
• Rude and lackadaisical people at front desk. After dark lots of people looking for handouts. Didn't feel safe.

“The Holiday Inn is right across from the ferry dock. Great location during daylight hours. Scary after dark outside the hotel because of people wanting handouts. Excellent restaurant. Nice rooms.”

1 of 1 people found this review helpful.

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Amenities at Holiday Inn Winward Passage, St. Thomas

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Bath Tub City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Desk with lamp Duty Free Shop Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Outdoor Pool Parking Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service