Holiday Inn Laguardia Airport

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User Reviews for Holiday Inn Laguardia Airport, New York City

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Nov 3, 2009 by Pearlene from Hudson,OH
Overall Rating: 7

• Most of the staff was very friendly and most accomodating.
• We were refused our room. We were told we were not guaranteed any type of room because we paid ahead of time.

“The staff refused us our room we selected online. We requested a nonsmoking and handicapped accessible accommodations. We were told because we paid for the room online ahead of time, that we were not guaranteed a room of any kind. We were first directed to a smoking room. Then we were directed to a room with a sofa pull out bed with no real bed in sight. Just imagine they thought we were going to take that. I had to decline both rooms and ask to speak to the manager in order to get the actual room we had reserved online.”

Oct 13, 2009 by Jianwen from Worcester,MA
Overall Rating: 8

• Good location and free Wi-Fi.
• No king bed for a couple.

“It's a good place to stay if you visit NewYork. It's quiet and close to Subway 7.”

Oct 3, 2009 by Laurie from Rochester,NY
Overall Rating: 6

• Room was a decent size for NYC.
• Old and a little run down.

“Not much to write, it was a little dingy, needs an update and the bathroom tile was very dirty, however staff was very nice.”

Aug 23, 2009 by Gonzalo from San Francisco,CA
Overall Rating: 9

• Front desk friendliness and professionalism.
• Lack of public transportation was close by.

“An excellent value hotel for the business traveler.”

Aug 8, 2009 by Jon from Flagstaff,AZ
Overall Rating: 6

• Location to ballpark and airport.
• Seedy area.

“A
functional location.”

Jun 20, 2009 by Dave from Flushing,NY
Overall Rating: 7

• Great location to LGA and the
  Train.

“Nice hotel for NYC travelers who can't afford Manhattan. Comfortable king sized bed. Free coffee near the elevators until the restaurant opens. Attentive staff, full little hotel.”

Jun 15, 2009 by C.B. from Tecumseh,Canada
Overall Rating: 5

• Close to airport.
• Phone not working, room service incorrect.

“Overall experience was fine but not exceptional. Room service was quick but incorrect order. Phones didn't work and remote control was broken as well. Asked for assistance but none was given.”

Jun 12, 2009 by Ron from Lincoln,NE
Overall Rating: 4

• Location.
• Carpets worn, place is tired and needs updating.

“This hotel is located five minutes from La Guardia and free shuttles run to/from hotel. The rooms are
okay (small bathrooms), but overall the building needs updating. Security is fine. Decent restaurant/pub located in hotel.”

May 23, 2009 by Pam from Honeoye Falls,NY
Overall Rating: 9

• I liked that it was close to St. John's University and that they had enough off -street parking.
• The hotel was difficult to get to. The roads are confusing in that area.

“Very nice stay. Hotel was extremely clean and employees were nice.”

Jan 25, 2009 by from College Station,TX
Overall Rating: 7

• Taxi's always had to be called and it was the private car services which were more expensive.

“Accommodations were comfortable. My biggest complaint was that anytime a taxi was called it was a private car service that was more expensive than a regular taxi might have been.”

Jan 7, 2009 by Carolyn from Novi,MA
Overall Rating: 7

• The shuttle service to airport is convenient.
• Noisy with children playing in hallway.

“The noise level was terrible until after 12:30AM. The restaurant was very mediocre. The bed was clean and comfortable. Shuttle ran on time and that was most important.”

Nov 11, 2008 by Cindy from Ft Lauderdale,FL
Overall Rating: 3

• Nothing at all.
• Everything.

“Not recommended for travelers with children.
”

Sep 26, 2008 by craig
Overall Rating: 6

• Some of the front deskstaff was rude.

“Hotel was great for the price, the first staff member at the front desk took our name and told us check-in time was 3pm. We sat in the lobby across from him for a few hours reading the paper when we went back to him to see if any rooms were cleaned yet he pretended to have never seen us before and read the same script. His co-worker was much more helpful and gave us a time that rooms would be ready.”

Sep 19, 2008 by
Overall Rating: 6

• Location.
• Fitness center.

“It was adequate without any major problems.”

Sep 17, 2008 by DS
Overall Rating: 7

• Location to train and Shea Stadium.
• Not much else around.

“A
lot of traffic through the hotel during the summer, but the operation of the hotel was smooth.”

Aug 25, 2008 by Cindy from Portland, OR
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[1]

• Free shuttle to the airport.
• We were put in a smoking room that smelled, the carpet was mysteriously wet, the cot was broken and it took an hour to get a new one.

“This was a low-rent hotel in a bad part of queens located right next to a noisy highway. The room was stinky from smoke. The carpet in the room was mysteriously wet in places to we had to wear our shoes all the time. The doors were made of metal and echoed down the hall every time they were shut. The restaurant downstairs was a loud bar full of smoke. The neighborhood down the street was located under an elevated train and the only businesses were used tire stores and industrial supplies. Luckily, we just needed a place to stay near the airport for one night. This was a pretty rough place.”

Aug 24, 2008 by Jan from Morrow, GA
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[8]

• It had shuttle service to the airport.
• I could not describe the things that I did not like about this hotel in 20 words or less.

“My husband and I stayed at this hotel for 2 nights when visiting family in Manhattan. The front desk staff completely ignored us when we walked into the lobby. We had to change rooms twice before getting one that was semi-acceptable: the first room was ok, but right outside of the pool area where a big party was in progress; the second one had the horrible stench of moldy carpet and something else we couldn't identify; the third room smelled stuffy (as if it had been closed up for a long time). After returning to the hotel around 8:00 pm on the second night of our stay, we walked into the room to discover it in a shambles--bed covers were balled into a chair, towels were sitting on the commode, etc. A housekeeper came to clean up about 40 minutes after we notified the front desk supervisor. We were given a candy bar by way of apology, which we left on the desk in our room.”

Aug 22, 2008 by Sam from Rolling Hills, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing!
• Everything!

“Horrible hotel, horrible rooms, outdated.”

Aug 19, 2008 by Cecil from Athens, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Good exercise equipment.
• Food was just okay.

“Staff was very helpful and friendly, good location. Would recommend.”

Aug 19, 2008 by Paul from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff was amazing.
• The restaurant.

“This hotel was so much better than I thought it would be. The staff went out of their way to make our stay perfect. An example is that there was only a smoking room available when we checked in. They had the room cleaned while we were out. There was no trace of the smoke smell when we returned. The hotel is a five minute walk from the train. The only thing I hated was the restaurant.”

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Amenities at Holiday Inn Laguardia Airport, New York City

ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Coffee Maker in Room Concierge Desk Copy Service Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Gift Shop Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Iron Laundry/Valet Services Lounge News Stand Phone with speaker Pool Public Address System Restaurant Room Service Safe Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Video Checkout

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