Ramada Plaza Marco Polo Beach Resort

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User Reviews for Ramada Plaza Marco Polo Beach Resort, North Miami Beach

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Feb 20, 2009 by Bryan from MI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The view.
• Everything else.

“I had to pay for parking. Nor did I know there was not going to be any A/C that week. They didn't tell me the fire alarm was going though testing all day long. The room was very dirty. That bathroom floor didn't look like it had been cleaned in months. Rude lady at the desk!”

Feb 20, 2009 by Laura from Newnan , GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Nice staff member in the gift shop and outside bar as well the beach.
• Everything else. The manager, service, the place is so out dated.

“We were shocked the lady at the desk was acting all put out to help us. Got to find out later she was the manager! The main thing for us was to get out to the beach, a quick change and out we went. The beach was beautiful and clean. When we went back in to change for dinner. That is when we saw the true colors of the room. The bath room floor was so sick, hair and dirt, sand on the beds. Then just a simple thing as an ironing board. We had to call room service twice! It was just a dirt room. I couldn't sleep all night wondering about the things that may be crawling around. We left the next day. We will never go there again!”

Apr 17, 2008 by FOSL from ICANTSAY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• I earned from this.
• I earned this dishonestly.

“I work there myself and I m ashamed to say its very true I m in school. I need the cash. I've been working for about a 4 weeks (month) and I make 90 dollars sale and I work from 4pm 11pm no weekends (couldn't be better). I make at least 1000 a week. No lie. (at least 2 sales a day get me this and I get bonuses for full cruise sales). Anyways ask for a mail in of the information or simply say not interested or don't call again and hang up. They will remove you from an automatic dialer system. The system is cheap and petty and I myself plan on Leaving very soon. Well once I destroy the offices Network and Dialer. I been working on it since day 2. S I am the mole. Just know when u get a call from me. Make the call as short as possible unless one of you fools sink in and don't notice my signals to hang up.”

Feb 15, 2008 by Christy from Montgomery, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was right on the beach.
• The doorframes were warped from the humidity.

“Great location on the beach. Great complimentary breakfast beyond the usual continental. The employees were super helpful, especially at the concierge desk. The rooms were nice apart from some warping due to the native humidity.”

Feb 13, 2008 by Steve from Anamosa, IA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Proximity to great beach.
• Some fixtures need attention, hotel is obviously older.

“We had a fairly positive experience overall. When our flight was delayed twice, we called the hotel both times and alerted them to our new arrival time. Both times we were told ok. Overall, however, very good experience.”

Feb 3, 2008 by Eddie from Redford, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good view good service on the deck, pool services and access to food and beverage.
• They added on cost of 8 dollar's a day!

“The receptionist was very helpful and very accommodating. Front desk.”

Jan 27, 2008 by Leah K. from Jacksonville, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[3]

• On the beach.
• Hidden fees and mandatory valet parking. Room was not ready at 3 pm check-in time.

“Seemed to be popular with senior citizens; lobby smelled not unlike a retirement home. A half-hour drive away from metropolitan Miami. Valet parking would take 10-15 minutes to bring your car and personnel went through the belongings in my car - they left compartments open and took toll-booth change.”

Jan 22, 2008 by Vasant from Allentown, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[3]

• Location.
• Hotel need lots of work and it is not resort, pool is not resort.

“I paid the hotel 110 for parking and resort fees, hotel is economy hotel so should not charge for resort fees 8 per night. Hotel feel like you are staying in senior citizen house, 24 hr senior citizen in lobby. Some time with all oxygen with them and feel like hospital. I do not have anything against senior. I am also 58, but I was on vacation with one year old grandson.”

Jan 12, 2008 by Jim from Orlando, FL
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[4]

• Nice room and amenities.
• Hidden cost.

“I was happy with the room and the price I gave for the room, but there were hidden cost I did not agree with. They charged me $8 addition for amenities I did not us ,like the spa, exercise room and pool. I did not have a option of paying although I did not check into the room until late and then immediately went to eat and checked out before 8:30 am. When could I use the amenities they charged me for. I also think $14 a night for parking is way too high. I would not stay in that hotel again.”

Nov 19, 2007 by Karen from Algonquin, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[4]

• Large lobby and good amenities such as shops etc.
• Mandatory extra charge for pool, exercise room.

“The older hotel motif was beautiful. The rooms although older were clean and well kept. Lobby was beautiful and looked to be from a bygone era of hotels. However there was a mandatory extra charge for use of the pool, exercise equipment etc., even though we got there too late to use any of it. The manager was not overly friendly to us regarding this matter. Also there was an extra charge for use of computers.”

Nov 1, 2007 by Ana from Oregon House, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[5]

• On the beach, although beach was dirty.
• Run down, very low end. Hidden charges for use of the "resort" that you don't find out about until after you have checked in.

“I would not recommend this for the business traveler. Nice that it has a kitchenette, but not very clean. The fitness facility, so called, resort, closes at 6 so very little chance of enjoying the steam room. The beach was littered. The whole feel of the hotel is very low end, good if you're on a budget vacation as many of the guests from Europe or s. America seemed to be.”

Oct 27, 2007 by Hank from Holiday, FL
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[9]

• Nice beach location.
• Needs lots of TLC.

“Like many of the older hotels in the area this one needs to be completely redone. Being considered a resort hotel it had hidden costs. The included breakfast was minimal.”

Oct 26, 2007 by Heejun from Chapel Hill, NC
Overall Rating: 2
Cleanliness:[4] • Staff:[5] • Location:[6]

• Near to beach.
• All facilities are too old.

“Too old and humble.”

Oct 14, 2007 by Stanley from East Bridgewater, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• The pool and ocean that are directly behind the hotel.
• Not having the ability of self parking, valet service became costly after a few days.

“My family and I traveled from Boston to Miami on vacation yearly, the Marco Polo made the experience that more enjoyable. We have a 9 and 2 year old boys, the ability to walk them to the pools and the ocean was wonderful. The front desk staff was not very friendly as reported on other reviews (that is true), but who cares. The room was great, the housekeeping department did a great job for us, we stayed 6 nights. Valet parking and our inability not to self park was an inconvenience and became costly. Overall, I would stay there again on future trips. Great, well kept property.”

Oct 12, 2007 by Phil :. from Naples, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[9]

• Location.
• Everything except location.

“This hotel is a nightmare; I would never stay at this hotel again, even if they offered me a free night, week, and month. Parking is horrible, $14.00/day for mandatory valet parking, $8.00/day resort fee (this hotel is by no means close to anything resembling a resort). Room was unsanitary, moldy, hot, dirty, outdated, like a bad scene out of a horror movie. Hallways and common areas of the hotel are depressing, dark and extremely dated, and his whole hotel reeks of must and cheap air freshener. The pool area is dated and un kept, the beach was full of trash and seaweed and the pool bar looks like a run down shed with a few bottles of liquor in it. Please believe the multiple bad reviews of this hotel, again, I would not stay here again even for free. This is my second and last stay at a Ramada hotel; both hotels were in deplorable condition. Stay away, this hotel needs to be demolished, absolutely disgusting, I have stayed in hostiles that were 1000% better than this hotel.”

Oct 12, 2007 by James from Ocala, FL
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[9]

• Nice lobby area.
• Valet parking was not included.

“Staff was not friendly, in fact rude. Want to charge you a resort fee after explained to you the night before it was removed. The $14.00 valet fee. Charge so much to just park the car at night and bring it back in the morning? Then wants a tip? Was not satisfied. Valet parking should be optional not mandatory.”

Aug 27, 2007 by Alice from Holyoke, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• The stately lobby and the view of the beach.
• Peeling paint in the bathroom; scratchy, cheap towels.

“Elegant, great kitchenette; accessibility; overly expensive valet parking; safe; seemed in need of renewal of energy, but architecturally beautiful nonetheless.”

Jul 19, 2007 by Julius from Pensacola, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[8]

• A lot to do.
• Pets allowed, AC not working correctly, no self parking.

“The hotel is good for a quick trip but not a place that you would want to spend a week. Pets are allowed in the rooms. Staff very quick but efficient. Nothing spectacular as hotel.”

May 11, 2007 by Brandon from Severna Pk. Md
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Ocean water was awesome.
• Not family friendly- feeling of cultural friction.

“Nasty hotel staff, had to switch rooms to get something tolerable, furnishings old, half finished repair work, nickel-n-dimmed me with valet and pool fees, multi-cultural mix with very little English spoken. Very noisy in room (adjacent rooms and coming from the dining area on main floor). Beach has lots of litter and is very crowded on weekends. Stayed at many hotels over the years and this one rank at the bottom of the list. Would not recommend. This dump to friends. ”

May 4, 2007 by Michael from Pasadena, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was very clean and attractive, more than I expected.
• It was big, and you did lots of walking to get places.

“I was very surprised and impressed. I have been to Miami Beach many times and passed this hotel often, but I was surprised at how clean and well run it seemed to be. I would have expected to pay more for this level of hotel than I actually did.”

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Amenities at Ramada Plaza Marco Polo Beach Resort, North Miami Beach

24 Hour Front Desk 24 Hour Security AM/FM Alarm Clock Adjoining Rooms Air Conditioned Audio Visual Equipment Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Beach Beach View Breakfast Bus Parking Business Center Car Rental Desk Casino Coffee Maker in Room Computer Rental Concierge Concierge Desk Conference Facilities Continental Breakfast Copy Service Elevators Fishing Fitness Center or Spa Free Newspaper Gift Shop Golf Guest Laundromat

Hairdryers Available Handicapped Rooms/Facilities Heated Pool Ice Machine Iron Ironing Board Kitchenette Laundry Service Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Outdoor Pool Overhead Projector Parking Pool Refrigerator Restaurant Room Service Safe Deposit Box Security Shops/Commercial Services TV Remote Control Television with Cable Tennis VIP Rooms/Services Vending Machines Wake-up Service Wheel Chair Access