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User Reviews for Crowne Plaza Laguardia Airport, New York City

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Jun 9, 2009 by Bill from Avon,CT
Overall Rating: 6

• Located not too far from the new Mets stadium.
• Needs a refresh a total refresh.

“Location is good, however the hotel needs a revamp. Rooms are out dated and the smoking floor is the 3rd floor smoke rises.
Bar staff was pretty good and food was OK/Not bad.”

Oct 16, 2008 by Jenny from PORTLAND
Overall Rating: 7

• Area-staff very friendly.
• Bar needs to stay open longer.

“Very nice. If you have a car this is a very good place to stay-parking reasonable-I was able to get everywhere I needed to go pretty quick without a hassle. I would reccomend this hotel. Staff was very nice.”

Oct 8, 2008 by wayne
Overall Rating: 1

• I'm afraid with such a bad experience there is nothing to recommend.
• Attitude of desk staff when we said we needed a non smoking room.

“We finally got a decent non smoking room after an hour of arguing. Friends we were traveling with were moved 4 times and then back to what they call a dark room and slept on a Murphy bed. We would never stay at this hotel or recommend it to anyone. We have booked on Priceline a lot and always have a non smoking king room, never a problem until this hotel. I'm afraid our friends who we just introduced to Priceline were not impressed.”

Oct 7, 2008 by Roger
Overall Rating: 8

• It has good location near airport.
• Hotel shuttle was slow. Bed was not as comfortable as I expected.

“Nice hotel with friendly staff. Nice bar with fireplace.”

Aug 30, 2008 by Sam from Framingham, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Friendly and helpful staff, convenient location.
• Always seems to be a strike, with very loud early morning noise in August.

“Great staff and easy to get to seeing that its across from LGA. I come down for the US Open and the hotel provides a free shuttle. I have been here a number of years and there always seems to be a small number of strikers out front waking guests up at 5 or 6 in the morning. Hotel and Police are good about stopping the noise quickly but a nuisance nonetheless.”

Aug 29, 2008 by Carmen from Tamarac, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• Nice gym and pool, nice and friendly folks.
• Too far from the nearest Subway station, no mini bar in room; room are rather plain in comparison to the rest of the hotel.

“Very nice hotel, the rooms are a bit plain in comparison to the rest of the hotel (nothing special). Very friendly and helpful staff. Excellent gym and pool facilities. Not really close to the nearest Subway station (for connection to Manhattan), bus takes forever to get there.”

Aug 28, 2008 by Alanna from Waynesboro, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was very friendly and helpful.
• We got stuck with a smoking room and couldn't change it.

“What a nice hotel! It was our first time in New York City and we were nervous about getting back and forth to our destinations using public transportation. The staff at the hotel helped us plan all of our transportation and was very friendly and helpful. There is a parking garage on site that was very convenient as well. I would love to stay at this hotel the next time we go to NYC. Very nice, it exceeded our expectations!”

Aug 26, 2008 by George from Boston, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[5]

• Staff was very helpful and friendly.
• Room was of poor quality.

“Need to update rooms to the quality level, that is satisfactory.”

Aug 25, 2008 by Pete from Uxbridge, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Less than a mile to Shea Stadium.
• Not the nicest neighborhood walking to Shea.

“The room could use some cosmetic surgery. For business travelers it is very convenient to LaGuardia. The elevator closed on me and trapped my wife inside. After she got out we told the front desk and they laughed. There is no place decent to eat within walking distance of the hotel. The walk to Shea Stadium was dicey at times.”

Aug 6, 2008 by Maureen from Dix Hills, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Large room and bathroom. Close to highway. Easy check in.
• Outdated room style. Hallway noise could easily be heard in the room. Buffet breakfast was mainly inedible. Poor water pressure in shower.

“It was close to the highway. It has a spacious lobby. The room and bathroom were large. However, the decor of the room was outdated with an old television. The shower had a good showerhead but was low on water pressure. One of the hotel's restaurant's was under renovation so we went to the open one. Buffet breakfast was pitiful. The eggs were the worst I have ever tasted and the bagels were like cardboard. The servers in the restaurant were helpful and were patient with our active 4 year old.”

Aug 4, 2008 by Claudia from El Segundo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• They had a shuttle that would take us to the Subway in the morning.
• Some of the staff was not as helpful as others.

“Overall, this is a great hotel to stay in. The rooms were nice. The restaurant has few choices (although the food is excellent) and is expensive. Don't eat at the hotel on a Sunday because they close the restaurant and you are forced to sit in the bar (even with your children), which can be uncomfortable. The non-native New Yorker staff was very helpful.”

Jul 31, 2008 by Craig from Brampton, ON CA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[5]

• Shuttle to 7 train.
• Poorly maintained, parking very inconvenient with no elevator.

“Hotel needs a lot of work, wallpaper stained, peeling, bathroom sink is poorly designed with faucet too close to counter top causing spills easily.”

Jul 31, 2008 by Bruce from Farmington Hills, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Gift shop open late.
• Taxi cost was flat rate but always $5 more leaving than returning.

“Clean, comfortable and good service.”

Jul 17, 2008 by Angie from Graham, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful and friendly.
• They were painting and the halls smelled like paint the entire time we were there.

“The Crowne Plaza Hotel is an upscale hotel which will impress most travelers. The staff was incredibly helpful and courteous. The facilities such as the pool and restaurant are topnotch.”

Jul 7, 2008 by Rujkumar from New York, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Did not like anything in particular.
• Did not like at all.

“Hotel staff is very unfriendly, front desk staff very rude, no knowledge, does not care attitude etc.”

Jul 2, 2008 by Jennifer from Webster, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very nice staff and very comfortable room.
• The bathroom did not have a very good ventilation system.

“The hotel was very convenient to the Subway number 7 line.”

Jun 29, 2008 by Steve from Buffalo Grove, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Concierge was excellent, very convenient to LaGuardia.
• Restaurant was under repair when we visited.

“The Crowne Plaza is a full-service hotel conveniently located to LaGuardia International Airport. The rooms are average sized, pretty basic, but tasteful in presentation. They have a pool and workout area that served our purposes well. The restaurant was being renovated when we were there. I didn't notice many places around our hotel to eat, but there was a Marriott a few steps away that had a sports bar, which was fine. There is complementary shuttle service to the airport and to Shea Stadium for Mets games (it may be available for the U.S. Open tennis tournament as well, since they are right next to each other). The concierge was very helpful in getting us to Manhattan using public transportation. Do not drive in New York. There is way too much traffic. Parking was another $13 if you are driving into town. I would recommend this hotel.”

Jun 28, 2008 by Van from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location and cleanliness.
• Nothing complain.

“This hotel very convenience location and the staff very friendly. Even commute to Manhattan not close, but there are buses and Subway around that's run frequently. I rather stay in this hotel if I come back.”

May 26, 2008 by Peggy from Peel, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I love Crowne Plaza- the Lavendar & eye mask was a nice treat- I slept great.
• Nothing.

“Hotel was just as I expected- terrific. It is very close to LGA- but far enough away or our room facing the right way- that air traffic noise was not an issue. The room was great. A very good experience.”

May 26, 2008 by Courtney from Evart, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[2]

• Bed to sleep on.
• Shuttles were always late and pool was out of order the whole time.

“I did not like this hotel. They say they offer a free shuttle, but on of the days it wasnt even running. Also the pool was out of order our entire stay. I would not ever stay here again.”

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Amenities at Crowne Plaza Laguardia Airport, New York City

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Bathroom Telephone Bidet Breakfast Buffet Business Center CD Player Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available Currency Exchange DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Free Airport Shuttle Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine

In Room Movies Indoor Pool Internet Access Iron Laundry/Valet Services Lounge Mini Bar Modem Lines in Room Multilingual News Stand Parking Pool Porters Radio Refrigerator Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Satellite TV Sauna Secretarial Service Security TV Remote Control Television with Cable Trouser Press Turndown Service VCR Vending Machines Video Checkout Wake-up Service

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