Radisson Grand Rapids North

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Oct 22, 2009 by from Haslett,MI
Overall Rating: 10

“The Tempurpedic mattress felt good the
TV was old but the room was good for a short stay. The continental breakfast was free and delicious!”

Oct 20, 2009 by Robert from Orland Park,IL
Overall Rating: 4

• Lobby was nice.
• Sleep number beds are not good ,we stayed up most of the night.

“Girl at check-in was sorting papers on the counter and was annoyed with me checking in. Halls were not clean and worn out. Restaurant hostess was more interested in her phone call than the customer. Food was good, portions were more than adequate. Lounge was nice. I am a business owner and I understand employee problems, You have some!”

Sep 30, 2009 by Sandra from Ann Arbor,MI
Overall Rating: 2

• The desk staff was friendly.
• The room, bathroom, and gym were tiny and old!

“I would have been fine with this hotel. It is a 2 star hotel at best. The food was cafeteria quality, the staff was great. The "gym" was horrid and I was unable to run on the old, wobbly treadmills stuck in a 10X10 room right off the pool with no ventilation. The location is convenient to the highway, there is no place to walk from the hotel, it is load and very old. There is one small elevator and the stairs are in need of refurbishing.”

Aug 29, 2009 by Byron from Jackson,MI
Overall Rating: 9

• rooms were larger than normal and clean
• everything was adequate

“good place to stay for a couple of days. the rooms were more spacious than normal, the swimming pool, the swimming area, and the hot tub were large for a hotel.”

Aug 23, 2009 by Joe from Fishers,IN
Overall Rating: 3

• Beautiful riverside restaurant with good breakfasts.
• Except for lobby and restaurant, other public spaces were dirty and trash-strewn.

“We stayed here 5 nights, but would've gone elsewhere if we would not have lost our prepayment. We stayed at this hotel 2 years ago and enjoyed it, but the quality of housekeeping has sharply declined since then. We found litter on the floor of the room when we checked in (including a pair of men's briefs under the bed and a computer floppy disk under the desk chair), so the room obviously was not being vacuumed. One day the housekeeping staff skipped our room entirely, and we had to make 3 follow-up requests for them to come. They brought no clean glasses, so the desk clerk told us to go to the restaurant for clean ones and to put our dirty glasses outside the door. (Those weren't picked up for 2 days.)”

Aug 22, 2009 by Jean from Huntington,WV
Overall Rating: 7

• The sleep number beds.
• The hot tub was closed during the available times to use it.

“Very nice and relaxing, and quiet.”

Aug 22, 2009 by Gina from Reed City,MI
Overall Rating: 2

• Woman at front desk was nice when we checked in.
• Woman who was there when we checked out didn't care our experience was bad, bad food, musty room, pubic hair in room, dirty pool, definitely not a 3star.

“The worst part about the hotel was the food, it was late, was not good, it made us sick, not to mention poorly managed, wait staff was not friendly, room was musty but they switched our room, there were pubic hair in the second room- we had to clean it. Pool and hot tub was very dirty, elevators were down, hallway and entry ways were very dirty. the only redeeming factor of this hotel was the pleasant. Woman who checked us in she was nice and tried to help us. We had more problems after she left. Then I tried to explain some of the challenges we had to the woman who checked us out and she didn't seem to care , we felt blown off by her , she made no attempt to address or help us with our problems and walked away.”

Aug 15, 2009 by Bonnie from Posen,MI
Overall Rating: 7

• Convienent location just off US 131.
• Shower drain slow, ice machine on floor broken, stairway lighting very dim, hallways not cleaned frequently

“Rooms have the necessities needed, sleep number beds in rooms are a plus. Location is convenient, right of US 131 just north of downtown. Star rating was slightly overstated....nothing spectacular about the place.”

Aug 14, 2009 by Andrew from Louisville,KY
Overall Rating: 5

• The beds were horrible.

“Lobby and resturant area were nice and clean. Room was way too small for a king size bed. Barely had room to turn around in the room. Sleep number bed was horrible and uncomfortable.”

Jul 28, 2009 by Phil from Chandler,AZ
Overall Rating: 8

• Easy to get to from the freeway
• Area around the hotel was somewhat depressed

“It was very busy at the time of my visit. The elevators were always busy and somewhat slow. The room was smaller than expected but clean and in good repair. The bed was a sleep number bed with controls but no instructions. With some guesswork it worked well and was very comfortable. The staff was friendly and, for the price, I would repeat.”

Jul 1, 2009 by Brooke from Chicago,IL
Overall Rating: 1

• Easy access to the highway.
• Overall a dirty and disgusting hotel. Mold in the bathroom and tub was black with dirt.

“This hotel was equivalent to a dirty roadside motel. There was mold in the bathroom and the tub was black not to mention the hallways looked as if they hadn't been swept in years.”

Jun 25, 2009 by Anne from Wayland,MI
Overall Rating: 7

“This hotel was clean and comfortable, but I wasn't thrilled with the sleep number bed. The lobby is very nice, hotel staff was very pleasant and they have a restaurant with an outdoor deck that had music on Friday night.”

May 29, 2009 by Brian from Chicago,IL
Overall Rating: 7

• Great lounge, nice pool and workout room. Clean rooms with comfortable beds.
• Was not as close to downtown Grand Rapids as I would have liked.

“We were there on a 1-night getaway, and it was very nice. Had everything we wanted - restaurant, lounge, indoor pool, hot tub, sauna, workout room. Staff was very friendly, as we asked them several questions throughout our stay. Rooms were nice.”

May 14, 2009 by Albert from Rockford,MI
Overall Rating: 6

• Staff was friendly, and was very pleasant during check-in.
• Hotel is outdated even though rooms have been redone. Location is also not downtown. Can not walk to downtown district.

“Hotel staff was very friendly, but hotel was dated and some of the public areas (hallways, elevator, etc.) looked run down. Has all the amenities needed on-site.”

Apr 28, 2009 by Michael from Olmsted Falls,OH
Overall Rating: 8

• Location was convenient to major highways.
• Limited shuttle service.

“Met expectations.”

Apr 15, 2009 by Laura from Portland,MI
Overall Rating: 7

• We had the pool to ourselves.
• It felt kind of dirty.

“I don't know if new owners look over or if the Radisson just took it over. But people acted like they were doing inprovements.”

Apr 2, 2009 by steve from Weldon Spring,MO
Overall Rating: 8

• The price was fair, so it was a good value.
• Old and dark.

“The staff was very accommodating, but the hotel was not deserving of a three star rating.”

Mar 1, 2009 by Jeff from Clarkston,MI
Overall Rating: 7

• Inexpensive, convenient location to my customer, free wireless internet.
• Shower curtain was
  mold.

“Inexpensive and convenient location to my customer. Shower could have been cleaner, but over stay was above expectations.”

Jan 16, 2009 by Shar from Holland,MI
Overall Rating: 8

• The ambiance of the hotel was very pleasing.
• My only problem was that I left a pair of earrings in the room and was not able to recover them.

“The ambiance was nice, the location was good, and the hotel was clean.”

Jan 1, 2009 by Chastity from Saint Joseph,MI
Overall Rating: 8

• Location to our event and ease of check in/out.
• Cost.

“Rooms were clean, hotel was quiet and was easy to check in and out.”

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Amenities at Radisson Grand Rapids North, Grand Rapids

24 Hour Front Desk Air Conditioned Bar/Lounge onsite Brailled Elevators Bus Parking Charge for rollaway. City Center Coffee Maker in Room Complimentary breakfast not included in all rates. Connecting Rooms Continental Breakfast Copy Service Cribs Available DVD rental available at Blockbuster. Elevators Exercise Gym Express Checkout Express check-in Fire Alarm with Light Fitness Center or Spa Free Newspaper Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Health Club Heated Pool Housekeeping - daily

In room safe available on request Indoor Pool Iron Ironing Board Jacuzzi Laundry/Valet Services Microwave Modem in Room Multilingual On the River Outdoor Tennis Outdoor parking at the hotel. Pets Allowed Pool Recreational Vehicle Parking Refrigerator available on request Restaurant Room Service Sauna Shops/Commercial Services Smoke Detectors Sofa Bed TRANSLATOR SERVICE Television with Cable Tennis VCR rental at hotel. WIRELESS INTERNET CONNECTION IN PUBLIC AREAS Wheel Chair Access

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