Holiday Inn Express Hotel and Suites Buffalo

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User Reviews for Holiday Inn Express Hotel and Suites Buffalo, Buffalo

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Mar 13, 2008 by Toni from Blacklick, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[7]

• The room smelled clean and the housekeeping staff was nice.
• The Jacuzzi was not available and another guest was given a key to my room and walked in on me.

“Clean, well for overnight stay, but management seems disorganized and the facility extras were lacking. The Jacuzzi was temporarily out of service and I did not partake of the breakfast.”

Feb 21, 2008 by Lisa from Buck Hill Falls, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, good location, nice hotel.
• Very poorly marked room locations.

“This hotel is located outside of Buffalo, making it out side of the hustle and bustle of the city. The hotel rooms were a little smaller than I am used to, small but adequate. Everything clean and fresh smelled. Unfortunately the rooms were strangely marked. I think the odd numbers to the left and even numbers were around the corner to the right. Without any signs upstairs to guide you, finding your room could be confusing. This was my only complaint. It was almost like they just forgot. Nice room, Nice Gym, Nice Breakfast.”

Jun 18, 2007 by MilitaryMommy from Shorewood, WI
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Absolutely nothing.

“Management and front desk staff were rude and unprofessional. They did not have the beds we requested. Hotel was unclean and smelled. This hotel is not in the greatest area of town. Stay away.”

May 29, 2007 by Cyndi from Papillion, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• No Hotel type smell! Very Clean! Pretty! Friendly Staff!
• Water pressure of shower and hard mattress.

“After hearing bad things we were very surprised that they were wrong! This is a great place to stay! Open and clean. Really nice! We will definitely stay there again! Convenient location! Great food right next door! Awesome!”

Aug 23, 2005 by Nyoman from Saint Ann, MO
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• nothing!
• One of its employee!

“We reserved 2 rooms for 4 people each rooms and they gave me a single bed!”

Jul 26, 2005 by John from Pittsfield, MA
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location was convenient to I-90 where I was traveling.
• Wife & I preferred 2 beds but, if 2 beds not available, a king. Were given one queen bed.

“We wanted two beds but were given one queen bed. The carpet was heavily stained and the room was tiny. It kind of looked like a converted closet. It was not a pleasant experience. We were disappointed.”

Jul 20, 2005 by Hossam E. from Trumbull, CT
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was a smoking room,I know that non smoking room is not guaranteed but the smell was just horrible. it was very strong

“It was a smoking room,I know that non smoking room is not guaranteed but the smell was just horrible. it was very strong to the degree it made me to cough for an hour. They should spray air freshner or anything to lessen the smell”

Jul 19, 2005 by Mike D. from Troy, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Very complete continental breakfast selection but very fattening
• The room was very small, light comes in under door, noise from other rooms, fans

“The hotel is about a mile off I-190 through a residential neighbourhood. At 2am, this was a bit scary.The check-in/out staff was friendly. The room was small, but had everything you would need for a one-night stay. A fan in the bathroom was constantly running and was noisy. Thin walls. More Motel-like in construction. The continental breakfast is complete. Danishes, donuts, french-toast, bagels, english muffins, hard-boiled eggs, toast, cereals, milk, juices, coffee, apples and bananas. The breakfast staff was very efficient and made sure all items were topped up and available.This room was fine for the 6 hour nap we needed. We used ear-plugs to sleep and slept like babies.”

Jul 7, 2005 by Dg from Edison, NJ
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[5]

• Convenient complementary breakfast.
• Not clean and worth the money

“This was partly my mistake that I did not exclude this area for my Niagara stay. In any case, the result is a low-end hotel quality in the farthest place within the range provided. Staff is ok and the complimentary breakfast is convenient. However, I can trade that for more convient location and a little more spacious and clean rooms.”

Jun 2, 2005 by Scott from Spencerport, NY
Overall Rating: 1
Cleanliness:[7] • Staff:[7] • Location:[3]

• Had Good Breakfast
• Rooms are way to small Have twin beds instaed of Queen

“I would not stay in this Hotel again it was too pricey for what you receive and the Rooms are tiny”

May 31, 2005 by Karie from North Salt Lake, UT
Overall Rating: 3