Sheraton Park Ridge Hotel

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User Reviews for Sheraton Park Ridge Hotel, King of Prussia

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Aug 26, 2009 by Amanda from Urbandale,IA
Overall Rating: 1

• It was close to the convention center.
• I would rather stay at a 10 year old Motel 6 than at this dank holel.

“This hotel shouldn't have a star rating greater than ONE. It is filthy. The staff is less than enthused to be employed there. The grounds are in serious need of attention. Most of the concrete walking paths are crumbling. The entry door closest to my room opened with-out my key card. This left me very uneasy especially because the back parking lot didn't have a single working night light. The group of undesirables hanging out in the back of the lot didn't seem to mind the lack of lights, but I did. The entire hotel,including my room, smelled of musty mold and smoke. My bathroom only had one working light bulb. The new arch type shower curtain rod was not properly installed leaving it slumping at downward angle so that the moldy curtain, no matter how much I tried to adjust it, would slide to the middle in a bunch. Hence, the floor was a puddle each time I showered. The vending area was disgusting. I decided not to use the ice after I saw the crust on the dispenser. Every window in my room, the lobby and entry ways were covered in dirt, slime and smears. They clearly haven't been cleaned in some time. I was crushed that I got this hotel again. Please demote this hotel to a one star hotel where it belongs.”

Aug 23, 2009 by Terry from Avon,CT
Overall Rating: 8

• Front desk.
• Not vacuumed under couch between guests.

“Good convenient hotel.”

Apr 13, 2009 by William from Succasunna,NJ
Overall Rating: 7

“The Park Ridge lacked an indoor pool that would have made the hotel more acceptable.”

Mar 25, 2009 by Ethel from Marlton,NJ
Overall Rating: 10

• Had a bar, food, free breakfast, friendly.
• No indoor pool or Jacuzzi.

“Great hotel, very clean, friendly helpful staff, free breakfast and food fair.”

Dec 4, 2008 by TL from Ellicott City,MD
Overall Rating: 7

• Friendly staff. quiet and convenient location. Easy to access and to get on highway.
• The bed is not very comfortable. The quilt is too heavy.

“It will be great if there is a in-door swimming pool. The room does not equipped with a micromave oven, but the friendly staff allow me to access the one in the club room.”

Oct 17, 2008 by Heather
Overall Rating: 9

• Location was great!
• Bathroom was a little small.

“Overall, a great experience.”

Oct 16, 2008 by arnold rosenzweig
Overall Rating: 7

• Location.
• Plumbing problem.

“Everything was ok except for a problem with the bathtub not draining properly.”

Sep 19, 2008 by Matt
Overall Rating: 3

• Many conference rooms and good location.
• Hotel was musty and outdated.

“This hotel disappointed from every angle. Hallways smelled musty. Rooms were dimly light and outdated. Internet didn't work. At one point 6 staff members huddled together and ignored me while I attempted to find my way around.”

Sep 14, 2008 by Kimberly from Liverpool, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• When I had problem with my first room, it was rectified quickly.
• The first room was in the basement with no AC.

“The first room I was given did not have AC that worked and the tub backed up while showering. I did make this known and the situation was rectified beyond my expectation by Jerome who was extremely helpful and compassionate.”

Sep 13, 2008 by Stevie from Central, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[1]

• The employees were very nice to me.
• 1st floor was infested, they had to bring in the fumigators, and close the first floor off.

“NA.”

Sep 11, 2008 by Patty from Staunton, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Close to King of Prussia Mall.
• Unkempt, bathroom unclean, daily maid service poor.

“I was so disappointed in this hotel, that I checked out 1 day early. The hotel is being sold. The staff has an I don't care attitude. The bathroom toilet was not bolted to the floor properly. The tile grout was molded. Ceiling tiles stained. I was ashamed to call it a Sheraton. Maid service was not existent. I will question staying at a Sheraton again.”

Sep 10, 2008 by Richard from Meadville, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• Convenient location.
• Has been for sale for 5 years, lots of deferred maintenance, leaks during rainstorms.

“Roof leaked in several places in lobby and on the floor where my room was located; fortunately not in my room! AC was very noisy. The hotel has been on the market for 5 years I was told by a staff member and there are a lot of deferred maintenance issues.”

Sep 9, 2008 by Jennifer from Clarks Summit, PA
Overall Rating: 4
Cleanliness:[7] • Staff:[2] • Location:[8]

• It was close to where I was needed to be the next day.
• I did not like how I was lied to.

“I was super excited to stay at this hotel, because it's name normally means it is going to be nice. It was nice overall. However the staff did not follow through with what they said. There was a wedding in the hotel that night and there were people running up and down the hall yelling and knocking on doors around midnight. This was by far the worst experience I have ever had a hotel.”

Sep 9, 2008 by Erin from Lansdale, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• All the food was amazing!
• The chair in our room was very badly stained.

“The staff was very nice, the food was amazing, but the room needs to be updated. The bed was nice but everything else was old and worn.”

Sep 8, 2008 by Allan
Overall Rating: 10

“Good facilities. Nice and quiet.”

Sep 5, 2008 by Brendan from Philadelphia, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The front desk was very helpful, as was the wait staff.
• The shower curtain rod in our room was loose; the TV picture was fuzzy.

“The front desk welcomed us and was very helpful when we asked questions about the facilities and billing policies. All of the staff that we met--whether restaurant, cleaning, or front desk--were very pleasant and helpful. The room in which we stayed seemed old: the TV picture was blurry; and the air-conditioner made a loud vibrating noise whenever the automatic temperature control turned on the cooling unit. The shower-curtain rod was loose, too, as if the previous customer had pulled on it. However, the room was clean and the housekeeping staff did a very good job making it a welcoming environment whenever we returned from day-trips. The day-trips were very easy to plan, with plenty of places to go within a few minutes' drive. Overall, I would say that the stay was very pleasant.”

Sep 3, 2008 by Derek from Bristow, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[6]

• Nothing.
• The whole hotel was uninviting and dirty.

“I had spiders in my bathroom and with little kids, that was a big disappointment.”

Sep 2, 2008 by tessa
Overall Rating: 6

“Elevator and room smells funny.”

Aug 28, 2008 by Barbara from Plymouth, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff tried their best to accommodate our needs.
• Our room had a bathroom sink that was cracked. The air conditioning did not work.

“We had to be moved to a different room due to the air conditioning. It was looked at while we were out and the person said it was fine. It was not fine. We were surprised that the bathroom sink looked as it did. The room, itself, was very clean. We were finally moved to another room about 8:00 that evening. The front desk staff was very helpful.”

Aug 27, 2008 by Vicki from Diamond, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[2] • Location:[7]

• Bed was comfy.
• Staff was sullen and unfriendly, restaurant was absolutely awful.

“I was disappointed. I used to work at a Sheraton, and expected much more from the staff and Restaurant. A smile and eye contact means a lot. The front desk was ok, but the restaurant employees were terrible, and the food was worse. The room was clean, but nothing special. The air conditioner was noisy.”

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Amenities at Sheraton Park Ridge Hotel, King of Prussia

Coffee Maker in Room Concierge Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Mini Bar

Modem Lines in Room No Smoking Rooms/Facilities Pets Allowed Pool Restaurant Room Service Television with Cable VIP Rooms/Services

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