Radisson Hotel Norfolk

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Jul 11, 2009 by Jeffrey from York,PA
Overall Rating: 1

• Hotel was recently redecorated.
• TV remote did not work, no hot water, toilet was clogged.

“We had to wait over 45 minutes after our check in time of 3 PM for our room to be ready. Hotel staff made no concessions for our inconvenience. They claimed no manager was on duty that day and they would not call one. Several other families had to wait for rooms as well. When we got to the room, the toilet was clogged, the TV remote did not work, we had no hot water, the comfort controls for the bed did not work and phone line was static, we had no ice machine on our floor.”

Jan 23, 2009 by Will from Lynchburg,VA
Overall Rating: 10

• Everything was great.

“The entire staff was excellent. I've been staying at this hotel over and over again and each time I've stayed I've enjoyed it more and more.This time I visited the fitness room all I could say was wow. Big fitness space I felt like I was at a gym. I really enjoy my visits to the Norfolk area now. Keep up the good work Radission.”

Jan 8, 2009 by William from Lynchburg,VA
Overall Rating: 10

• The staff was great, the room was clean. Location was great.
• There was nothing that I didn't like.

“The hotel was a great place to stay. Every time I stay it just keeps getting better. The entire staff at this hotel is wonderful especially the front desk. Check in was fast and check out was fast. This hotel is great and I recommend it to everyone. I will be staying again.”

Dec 2, 2008 by Earl from California,MD
Overall Rating: 7

• Good, central location fenced and potentially secure parking. Personnel were friendly and helpful.

“The first morning, no soap. Requiring 2 phone calls to front desk. Room not made up 11/25/08. Room partially made on 11/26/08. Bed and ventilation were comfortable.”

Dec 1, 2008 by Shoban. from Glen Burnie,MD
Overall Rating: 10

• Nice hotel with affortable price. This has all facilities.
• None.

“Great hotel to stay with family or friends.”

Sep 23, 2008 by Altangla
Overall Rating: 10

• The staff was wonderful.
• The outside entrance to the hotel was not good. There were only three handicap spaces and it was very awkward walking up & the outside stairs.

“The hotel was very clean. The staff was very professional. They took care of every request, need and concern in a very quick manner. The food was great. The breakfast hostess/waitress was fantastic and she had such a joyful personality. The entrance needs to be redesigned to have easier access for handicapped people. Those steps leading to the parking area are just too steep and too many for elderly and handicapped persons. There should also be directional signs to show you where the hotel entrance is.”

Sep 11, 2008 by Nickola from Virginia Beach, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• The price.
• I had to change rooms because bathroom was dirty in first room.

“The hotel needs to be remodeled. The plaster from the ceiling was peeling in my room. The walls are paper thin. The lobby looks much better than the rest of the hotel. I stayed on the top floor, but I had to go down to ground floor to find an ice machine that worked.”

Sep 10, 2008 by
Overall Rating: 1

• Dirty, needs to be redone, tiles missing, ice machines do not work, peeling wall paper and stained carpets.

“Very dirty inside and out. I would
not stay here again. The owner has
not put any money into this hotel in many years.”

Sep 4, 2008 by Laura from Asheboro, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was very friendly and was eager to address the one concern that I did have. wonderful experience.
• Initially had concerns about the location, quickly learned that the hotel is very secure and a safe place to stay.

“For the price, this hotel is highly recommended. It is close to nearly everything and right across the street from the scope, which is like a coliseum or arena for concerts and sports events. Best of all the parking was free. This was not the case at nearby hotels. It is very secure because the parking is kind of underneath the hotel and hard for nearby residents to come in and out.”

Sep 4, 2008 by Kyle
Overall Rating: 9

• Big and clean room.

“Hotel was nice and clean - not in the best neighborhood, but felt reasonably safe.”

Sep 4, 2008 by Matt
Overall Rating: 3

• Ceiling and walls were poorly maintained, smelly and appeared dirty.

“Bed seemed unclean, ceiling
cracking, awful smelled, deodorizer used to cover up smell in hallway, no air conditioning in lobby, staff was unhelpful in requests to get a coffee filter.”

Sep 3, 2008 by Sylvia from Pikesville, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The cable.
• The cockroaches, separating walls, dirty tub, holes in the wall.

“The is not at all a good hotel for anyone to reside in with family, friends, and definitely hazardous for little children. There was trash and cockroaches in the vending machine and ice room. There was a Hugh hole in the wall, low enough for my son to stick his whole arm through. The bathroom ceiling is separating from the walls. Not to mention my husband had to clean the bathtub before we could bath the children. Not to mention staff could not find any cleaner for the tub. And the children still had to stand on plastic bags. We feared getting out of bed during the night because the cockroaches are Hugh in there. The whole hotel trip was such a disaster that we would leave all day and come back as late as we could to avoid the hotel room. Did I forgot to mention that the hotel is in one of the badest neighborhood in the downtown Norfolk area. So needless to say, coming in late don't do you no good when you fear being robbed on the way to the hotel lobby. I won't not recommend this hotel to anyone. Not even a homeless shelter. No one should be subject under those conditions. I'm just glad that my family and I left out there in one piece and home safely.”

Sep 3, 2008 by Cheryl from Richmond, VA
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[10]

• Hotel was close to NSU campus and area shopping mall.
• The room was okay yet the refrigerator was awful, dingy & dirty. Could not use if I wanted to.

“I will more than likely not stay at this property again. Two squirrels somehow made it to the elevators, fridge was not useable based on the rusting the racks had on it. The sleep number bed was very nice. Not enough handicap parking. Parking for check-in was very limited and hard to maneuver around with hotel vans and what few handicap parking that was available took up a large amount of space for temporary parking.”

Aug 21, 2008 by Lenda from Venice, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was close to many restaurants and entertainment.
• The hotel was older and is due for some remodeling. Very clean though.

“Very nice hotel. very clean. It just needs some remodeling. Staff was very friendly.”

Aug 1, 2008 by Robin from New York, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[7]

• People were nice. Had lots to offer.
• There was a lot of construction in hotel. To get to the recreational room it looked bad around there.

“There was some parts of the hotel that needed some TLC, but we were overall happy with the place.”

Aug 1, 2008 by Janice from Houston, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• The only good thing about the hotel was the sleep number bed.
• The room was in much disrepair with actual holes in the walls. The bathroom had to be cleaned by us before use.

“We would be very apprehensive to stay in a Radisson again. They even ran out of coffee to put in the rooms and made no effort to do anything about it.”

Jul 31, 2008 by Robin from Greensboro, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was wonderful, the young lady at the desk was exceptional.
• The bathroom tub needs to be remodel water dripped all night.

“The overall stay was okay. The staff so helpful, the pool was clean and my younger daughter enjoyed it.”

Jul 27, 2008 by Richard from Fredericksburg, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• Dated. Staff was good, but little things wrong for that nice a hotel.
• Hot water off for a few hours when we wanted to shower.

“Nice enough hotel. Clean and staff nice.”

Jul 22, 2008 by Tammy from Fort Defiance, VA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[7]

• The beds were great. Your could adjust the firmness.
• We had to walk forever to get to the pool.

“The beds were great. Comfortable and clean. The wall paper was falling off. There was plaster on the floor and the air conditioner was dirty. The bathroom was out dated. I can never deal with dirtiness.”

Jul 21, 2008 by Shawn from Williamsburg, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• The room itself was attractive, clean and had very comfortable beds. Good shower pressure.
• Woke up 2 nights in a row at midnight. once a false alarm fire evacuation. Next night someone trying to get in our room they had put as unoccupied.

“The common areas of the hotel are very dingy, dark hallways and peeling wallpaper. The halls smell bad. the rooms themselves are very nice and comfortable. poor TV reception. The hotel offered no compensation for waking us up 2 nights in a row at midnight. I would not stay there again.”

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Amenities at Radisson Hotel Norfolk, Norfolk

120 AC 24 Hour Front Desk Air Conditioned Bar/Lounge onsite Bus Parking Car Rental Desk Charge for rollaway. Coffee Maker in Room Complimentary breakfast not included in all rates. Conference Facilities Connecting Rooms Copy Service Cribs Available Elevators Exercise Gym Express Checkout FEMA Approved Fire Alarm with Light Fitness Center or Spa Gift Shop Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Health Club Hotel Shuttle Housekeeping - daily Ice Machine In Room Movies

In room safe available on request Iron Ironing Board Kitchen Laundry Service Laundry/Valet Services Microwave Modem in Room Outdoor Pool Outdoor Tennis Outdoor parking at the hotel. Phone Service Pool Public Address System Recreational Vehicle Parking Refrigerator Restaurant Room Service Security Features Shops/Commercial Services Smoke Detectors Sofa Bed Sprinklers In Rooms Television with Cable Tennis Valet Parking WIRELESS INTERNET CONNECTION IN PUBLIC AREAS Wake-up Service Wheel Chair Access

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