Crowne Plaza Knoxville

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User Reviews for Crowne Plaza Knoxville, Knoxville

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Jul 27, 2008 by Thomas from Henderson, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very helpful, friendly, and courteous.
• Additional fees for parking.

“Professional and helpful staff, clean and modern, comfortable rooms, too. Location allows for shopping and dining in recently revitalized Downtown area. A very nice experience.”

Jul 14, 2008 by Lee A. from Nashville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Comfortable bed and big screen TV.
• Expensive food - poorly cooked/prepared.

“The staff was exceptional. They were very considerate and competent. The front desk area was pretty and the room very comfortable. The big screen TV was a hit for my 18 year old son and me. Plan to bring a sandwich or have dinner away from the hotel for a good meal. All else was good.”

Jun 16, 2008 by Lora from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The granite, the TV, the view of Market Square.
• The furniture in the rooms could be updated to go with the TV and other modern changes.

“Hotel was nice. Loved the big flat screen, loved the granite countertops and the beds were quite comfortable. Hotel staff was nice and we were in walking distance to Market Square which had really fun bars, restaurants and cute little shops. The only suggestion I would have, would have to be ripping off that yucky wallpaper from the guest room walls, changing artwork and furniture. The room has a clean, modern feel with a few things but an old-timely feel from some other things.”

Jun 10, 2008 by Jay from Kenosha, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff.
• No free parking.

“Really nice room. Lots of amenities but no mini-fridge. Better TV screen than I have at home. Excellent staff. I was really pleased overall, Only downside is that it seems to be near the fire station and you hear lots of emergency vehicle sirens, but they provide earplugs gratis.”

Jun 6, 2008 by Gayle from Rocky Mt, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Desk staff and restaurant staff are awesome!
• Nothing.

“It's a great hotel and I loved it.”

Jun 5, 2008 by Peggy from Antioch, TN
Overall Rating: 6
Cleanliness:[3] • Staff:[5] • Location:[8]

• Location, lobby.
• Staff not friendly, charged $5 for parking even though no other parking.

“The hotel lobby was beautiful. However, the cleanliness of the room was not what I expected and the staff was not very friendly. She seemed to resent that I received the hotel at a cheaper rate.”

Jun 4, 2008 by Renee from Hickory, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to Convention Center where I was working.
• Do not feel that with a 3 star hotel you should not have to pay for continental breakfast.

“There we no trash bags inside garbage containers. No outside vending machines for snacks. Have to pay for continental breakfast. Had to pay $5.00 to park in parking deck. Don't see what the high price is for.”

Jun 2, 2008 by David from Tracy, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Hotel did not have rooms with 2 queens, only doubles.

“Hotel is very nice.”

Jun 2, 2008 by David from Tracy, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[6]

• Lots of value for the money.
• Hotel staff would not change room type from two doubles to a queen + sofa bed without Hugh fee even though rooms were available.

“When we finally go the queen with sofa, the sofa was broken and linens were not available.”

Jun 1, 2008 by Peter from Nashville, TN
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Excellent and comfortable bedding.
• Supercilious attitude of clerks.

“Well-located hotel with strong business amenities. Parking lot was well-located, but staff didn't make clear that you needed to keep your key to bail out your car. Beds and pillows were excellent.”

May 24, 2008 by Mark from Davenport, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beds were comfortable and the staff was friendly.
• Elevator smelled bad.

“I enjoyed my stay very much. The hotel was located an equal distance from the Old City, downtown restaurants, and the Market Square area. Also was within a 5 to 10 minute walk from anywhere you would have to go downtown for business. The beds were great and my room on the 10th floor had a large Plasma Screen TV.”

May 23, 2008 by Ellen from Burke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice hotel. Beds and linens were clean and comfy.
• Can't think of anything.

“Easy to access from the highway. Beautiful hotel, good location, and good food. Would definitely stay there again.”

May 20, 2008 by Fred from Birmingham, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great staff.
• Hall smelled like cigarette smoke.

“Great renovated property with excellent staff.”

May 16, 2008 by Debbie from Selma, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The ambience was really great! The staff was extremely helpful and friendly! The food at the restaurant was wonderful!
• The room was needed some redecoration and updating, but it was comfortable and clean.

“The Crowne Plaza was a nice older hotel. It was really beautiful in the lobby and dining areas. The room was comfortable, but needed a face lift with some of the beautiful decor and design to match the lobby and dining areas of the hotel. The staff was great and our stay there was really nice. We would stay there again.”

May 14, 2008 by Victoria from Marshall, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] •

• Parking was easy.
• The bathroom was steamy.

“This was a great hotel for a downtown stay. Would definitely stay there again. Friendly staff!”

May 14, 2008 by Frank from Cordova, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a beautiful room, very calming and elegant-parking garage security was excellent. Overall wonderful!
• I cannot think of anything negative about my experience. Would stay again for sure.

“The Crown Plaza of Knoxville was a wonderful surprise. It felt like we were staying in a big city- elegant high rise hotel. Rooms were beautiful- wonderful amenities. Service was excellent. Will stay often since daughter is a student at the university in Knoxville.”

May 12, 2008 by Debbie from Lewisburg, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location and nice lobby area.
• Wireless network not accessible and air conditioner kept waking me up in middle of the night.

“Very nice hotel with courteous and efficient staff.”

May 10, 2008 by David from Tampa, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The lobby and restaurants were very nice.
• The rooms were kind of small and needed some maintenance.

“Comfortable beds, good price, friendly staff. The rooms could use a little general maintenance, but overall I would probably stay there again.”

May 7, 2008 by Jayne from Cleveland, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel and great price.
• Everything was fine.

“Enjoyed our stay, everything was top notch.”

May 6, 2008 by Cory C. from Newark, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The atmosphere was wonderful.
• Kids running around for prom!

“The Crowne Plaza was a great get away for my wife and I.”

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Amenities at Crowne Plaza Knoxville, Knoxville

Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Kitchenette Laundry/Valet Services Lounge News Stand Pets Allowed Pool Porters Public Address System Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Valet Parking