Crowne Plaza Hotel Knoxville

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User Reviews for Crowne Plaza Hotel Knoxville, Knoxville

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Oct 14, 2009 by Jenifer from Marietta,FL
Overall Rating: 9

• Lobby was beautiful.
• Walls very thin, heard room next door conversations in depth all night.

“It was fine”

Sep 11, 2009 by Emily from Sarasota,FL
Overall Rating: 9

• Easy to find, near historic Downtown, restaurants and nightlife.
• Parking area dingy on lowest level, no elevator to this level and no security I could see.

“I liked the location of this hotel for Downtown activities. It is pet friendly. There is a free trolley that stops right in front of the hotel.”

Apr 8, 2009 by David from Franklin,TN
Overall Rating: 5

• Location.
• Room with no view window.

“Room was clean but had no window to view out of. Had to be the worst room in the hotel.”

Feb 4, 2009 by Jeff from Knoxville,TN
Overall Rating: 10

• The staff was very accommodating and rooms were clean.
• The parking was a little convoluted.

“After figuring out the parking, which didn't take a lot of time, I had a very nice stay. The room was very clean and orderly and the view was nice too.”

Jan 4, 2009 by Kathy from Asheville, N.C.
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[9]

• The friendly staff, the mattress.
• Not clean, roaches in lounge, cleaning maids knocking every 30 minutes to see if room is empty.

“When we first arrived, the hotel took our breathe. Lobby was so beautiful! Staff very friendly. We got in the room, was blowed away by how again, beautiful! I got in the bathroom and it wasn't as clean as I thought it should have been, hair here and there. Coffee pot was left with used filters, a roach crawled over my shoe down in the lounge area, check out the next day was 12 noon, staff started at 10:30 am, asking if we were leaving and kept coming back every 30 minutes, till we finally left at 11:45. I probably will stay again, but not anytime soon. The bed was the only great experience! I don't know what kind of mattress is on these beds, but they were awesome!”

Dec 18, 2008 by Zack from Warrenton,GA
Overall Rating: 10

• Excellent gym and indoor pool, fantastic service at the desk.
• There's not one in the town I live.

“Fantastic service, fantastic facilities. Nothing short of making me feel like I was worth a million bucks.”

Nov 22, 2008 by Karen from Decatur,GA
Overall Rating: 10

• Very attractive lobby.
• The bathroom is rather small.

“The rooms are comfortable and stylish. The bathroom is adequate tho a bit on the small side. The staff is friendly and helpful. The lobby is especially attractive and welcoming. In a safe, downtown location. The $5 self parking fee seems reasonable.”

Sep 29, 2008 by
Overall Rating: 7

• The location in downtown is great.
• The parking and room were poor.

“Great location for business traveler in downtown Knoxville. I would suggest the valet if you have
any luggage, as parking is terrible. Also, the room was dated and small for the star level.”

Sep 27, 2008 by Josh
Overall Rating: 1

• Very nice hotel with great facilities.
• I did not get any sleep either night I was there because of noise!

“The first night I was there, sirens and emergency vehicles went by every couple of minutes. Therefore I got no sleep. Even the ear plugs that the hotel provided were not sufficient for the amount of noise. I complained to the staff the next day. They said that they could move me to the back side of the hotel, but that there is a train track back there and the interstate is behind there also. So they didn't think it would be any more quiet back there. I therefore endured another sleepless night of noise the next night. They didn't offer any more solutions, or try to make up for my dissatisfaction. I won't make the mistake of staying there again.”

Sep 21, 2008 by Cheryl
Overall Rating: 7

• Location in Knoxville/price.

“This hotel has an excellent location. Parking is available, but the lot is a bit scary if you are a female alone I have stayed here before on business and both times, there have been men hanging out on the bottom level of the garage. The rooms are nice, not over the top - but okay and the location is very convenient.”

Sep 13, 2008 by Carl from Niceville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Very elegant.
• Woke up to the sound of construction in the hotel.

“The lobby stood out with a certain elegance and the rooms were comfortable and pleasant. I felt like royalty staying there. I did wake up to the sounds of construction on the floors above.”

Sep 5, 2008 by Terry from Rogersville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, great restaurant and bar, clean and comfortable.
• Only thing that could make it any better is an outside pool.

“Excellent top quality hotel, absolutely no complaints, within walking distance to everything.”

Sep 3, 2008 by Renee from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was excellent.
• Walls were not well insulated. Could hear neighbors.

“Excellent customer service. They thought of everything right down to the ear plugs, eye mask, and linen spray! Very satisfied with my stay.”

Sep 2, 2008 by Chris
Overall Rating: 9

• Great location and a comfortable room.

“The hotel is conveniently located to the downtown area. It has an excellant buffet and a friendly staff.”

Sep 1, 2008 by Nicole from Hixson, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Super warm pool and extra-nice exercise areas.
• Neighborhood was not the prettiest.

“Perfect for the business traveler - friendly staff - $5 per day for parking - close to University of Tennessee.”

Aug 29, 2008 by Julie from Nashville, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[5]

• The lobby.
• Filthy rooms.

“Nice place to meet in the lobby, but don't sleep there. Dirty bathroom (hair), obviously didn't have an operational vacuum cleaner. Even 2nd rooms floor was filthy. Used tissues behind furniture, crumbs and hair everywhere, no shampoo, broken alarm clock, not completely emptied trash cans, etc. Plus--would not offer anything off bill or towards another possible stay (NOT).”

Aug 24, 2008 by Lisa from Pottsville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything went as expected.
• I liked everything.

“Attentive, courteous clean professional.”

Aug 19, 2008 by Regina from Wise, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very quiet rooms with relaxation CD, eye mask, ear plugs and lavender spray.
• The pillows were way too soft.

“Very comfortable and they make every effort to make your stay relaxing for the traveler. The only down-side is limited free parking. They do have valet parking, but whether you use that service or not, they still charge $5.00 per night to park in the parking garage; however, the parking garage is secured.”

Aug 19, 2008 by Greg from Henderson, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the live piano music at the restaurant.
• The non-smoking floor smelled of smoke. The second after stepping out of the elevator.

“Overall, for the price, this was a very decent hotel with great service and location. The only issue was the strong smoky odor on the non-smoking floor (fifth floor).”

Aug 19, 2008 by Tish from Plainfield, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[9]

• Great location.
• Rooms were too small.

“The rooms were very small. Not good if traveling with children.”

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Amenities at Crowne Plaza Hotel Knoxville, Knoxville

Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet CD Player City Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Indoor Pool Internet Access Iron Kitchenette Laundry/Valet Services Lounge News Stand Pets Allowed Pool Porters Public Address System Restaurant Rollaway Beds Room Service Safe Deposit Box Satellite TV Secretarial Service Security Sprinklers In Rooms Valet Parking

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