Crown Reef Resort

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Jul 11, 2009 by Jimmy from Youngstown
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Lazy river, pools and staff.
• Small balcony.

“Before we went to the Crown Reef Resort, I read all the reviews on various websites. All the negative reviews the Crown Reef got really upset me. I wondered what horrors awaited my family and me. I was very worried. Then we arrived at the Resort. My first fear was erased when I easily found where to check in and the check in staff was extremely helpful and courteous. As a matter of fact I was in and out of check-in within 10 minutes of arriving. We went across the street to our room. We were in Tower 3, 5th floor, my next worry; according to the many negative reviews would be the elevators. According to the reviews they were a long wait, well we waited all of about 2 minutes for the elevator, we got to our door, my wife and I took a deep breath as we unlocked the door, so many bad reviews about the cleanliness of the room and beds. We were concerned. Then as we opened the door our concern turned to joy as the room as extremely well kept. Outdated? Yeah a bit but everything was clean. No smell as previously reported. The only negatives I had for the room as it was a little narrow from the bedroom to the sitting room, but livable, and the balcony wasn't as big as I would've liked but it served its purpose. But that is it as far as negative reviews are from me. We were there from July 2nd to the 10th 2009 and we LOVE the place. And trust me we are very picky about our vacations and where we stay, especially with our children. Now the pool area, I read a lot of complaints about this. Some say the water was dirty. Wrong, yes the pools are older so the sides have a yellowish stain, but its not dirt its AGE. So the water reflects the color of the pool, doesnt mean the water is dirty because its not. The Lazy River was the family favorite, and yeah there are two curves that go by (not through) the garage but you don't smell the gas fumes as previously described, its actually nice to be in the shade for a little while. The entire pool area was hosed down every morning, I am up at 7:30 every morning having coffee on my balcony watching the guys clean the pool deck and watching Adam, our beach life guard, put up our chairs and umbrellas, so I know the pool area is clean. The pool bar supposedly closed at 7 pm but the bartender told me they stay open if the hotel is booked enough to require it. Every night we were there except 2 saw the pool bar open until 11 pm. The pool grill offered hot dogs, hamburgers and other grill sandwiches, that were pretty good but we really enjoyed the Treasure Cove Express Breakfasts and Lunch especially the lunches. For 3 dollars you get either 2 hot dogs or 2 Grilled Cheese Sandwiches or one of each, plus you get a drink and ice cream. What a deal! They of course have other food but this was our favorite quick lunch that allowed us to get back to the sun and fun. All of the staff was friendly to us, from the check in staff to the bar staff, the restaurant staff was extremely friendly, our housekeeping staff was friendly; we talked every morning, the security staff was great we even joked around a bit, so everything about the rude staff is just wrong. Come on folks, you know how people can be, they find one little thing thats wrong and soon everything is wrong. I'm just so happy I'm not as cynical as some of these posters, I'd hate my life to be as unhappy as some of these people sound. The Crown Reef Resort was a great vacation for my family and I; we will DEFINATELY go back next year. My only advice to you all is to make your reservations without any distress, go and judge for yourself and I think you will be pleasantly surprised. Old and outdated, yeah sure, but that doesn't make it bad does it? Its well kept, well maintained and my family and I already miss it, and we just got home 4 hours ago. Have fun on your vacation! And may God bless you!”

Jan 6, 2009 by Nikki from Massachusetts
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[10]

• Friendly desk clerks & servers, room not bad for price.
• Carpets were filthy.

“I recently stayed at the Crown Reef and was pleased with my stay. The check-in staff was very friendly and knowledgeable of the surrounding area. My room although it was big was worn down but clean, except for the carpets. The Crown Cafe was delicious for the price and the staff was wonderful. I would recommend this hotel to someone looking for a friendly place to stay.”

Sep 7, 2008 by Laurie O. from Rochester, NY
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[10]

• Great location at beach, balcony overlooked ocean, great pool facilities.
• Filthy bathroom when arrived at the hotel, parking garage spaces small and parking garage roadway very tight.

“Bedroom was clean, gorgeous view of the ocean from the room's balcony, pools were well-maintained. However, after checking into the hotel at approximately 11 PM, went to the room and the bathroom was filthy. There were dead bugs, sand, and dirt covering the toilet seat, in the toilet, in the sink, and on the countertop. The towels in the bathroom were folded and clean. The room entrance way and bathroom floors were dirty with sand, dirt, and debris. There were no other rooms available and housekeeping was not available so a security officer came with a spray bottle to clean the bathroom. Overall, very good hotel, great location, very poor housekeeping in the room.”

Aug 19, 2008 by Becky from Logansport, IN
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[5]

• Nothing.
• It was nothing like it said on the internet.

“I will never go there again. Bedding was old, the entire place was dirty and falling apart. They need to do some major updating for the price they charged.”

Jul 23, 2008 by Dave from New England
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Outdated, worn, no chairs by pool, dirty rooms and carpets.

“In a word - outdated. Roaches in room and on balcony; sink and shower were clogged; maid service was not showing up 2 days out of 6; elevators were not working; towels left all day on pool lounges to reserve them. Tear it down and build a new one and get a new front desk staff as well.”

Jul 10, 2008 by Nicole from Greenville, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing they were rude and disrespectful.
• Did not treat me like I was an adult.

“Did not help with an alternate source. Management was rude and did not want to deal with my situation.”

Apr 8, 2007 by Suzanne from Charleston, SC
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[5]

• Front beach.
• Very dated decor. Needs updating!

“Oceanfront view and sounds were great. The room was an efficiency which was nice for extended stay. However, the decor was very 80's and was in dire need of updating. The bedding was old and worn, although clean. The cleaning staff was very good. The hotel was undergoing exterior maintenance (scraping, sanding and painting) which created noise starting early in the morning and interfered somewhat with the usability of the balcony and pool areas. Overall, for the price, it was not bad.”

2 of 2 people found this review helpful.

Sep 25, 2006 by Wanda from Anderson, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We really loved it , At night all the purple lighting is just breath taking. The landscaping is really beautiful. The view is incredible. Loved it!
• We got locked out on the balcony @ 12:30am, but it turned out okay.

“I will for sure stay at the Crown Reef resort again. I'm not sure why all the negative reviews I read, I am so glad that I took them for what they are worth, which is nothing. I guess some people just can't be pleased no matter what. The weather and salt air will take it's toll on a hotel if it's not kept up, but this not the case here. I guess if I were to complain about anything, it would be the Crown Reef signs had some bulbs burned out and some of the post lights by the pool, but that didn't hinder my stay. So If you want to stay somewhere that's clean and beautiful, this is the place!”