Comfort Suites Ocean City [Ocean City, MD]- Hotel Reviews - MyTravelGuide.com


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Comfort Suites Ocean City 2-star

12718 Ocean Gateway, Ocean City, MD

Close to beaches and outlet shopping. Many area attractions. Fun Fill activity pool on property. NEW HOTEL MAY 2004[more]

  • Amenity Highlights — Outdoor Pool, Business Center, Continental Breakfast, Game Room, Handicapped Rooms/Facilities
  • Average User Rating: 8.5 [rate it]
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User Reviews for Comfort Suites Ocean City, Ocean City

Average User Rating: 8.5
Overall user rating
Cleanliness:[8.5] • Staff:[8.5] • Location:[8.0]
Based on 52 user ratings

Aug 17, 2009 by George from Leonardtown,MA
Overall Rating: 7 Overall user rating

“The staff was very helpful in spite of the discrepancies with their computers.”

Aug 3, 2009 by Tara from Coplay,PA
Overall Rating: 6 Overall user rating

  • The pool and free breakfast was great.
  • The cleaning people totally forgot us one day and we had no fresh towels.

“Very nice but the cleaning staff was inconvenient and totally forgot us and left envelopes all over the room to hint that they get tips,I thought that was rude and uncalled for.Room was smaller than we thought..no table for my family to eat at in the room. Common areas were clean but the room was not.”

Nov 7, 2008 by
Overall Rating: 10 Overall user rating

  • The location, reasonable prices, spacious room, clean, inviting and breakfast included.

“Very pleasing to the eye, professional and friendly staff, clean, spacious and very attractive room, very good breakfast included and affordable.”

Oct 8, 2008 by Marjorie
Overall Rating: 10 Overall user rating

  • The room was clean and the beds were very comfortable.

“The hotel was very clean. Everyone one was very friendly and I would definitely go back. The location was great and the beds were very comfortable, except for the pillows.”

Aug 24, 2008 by Chad from Spencer, NY
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[9]

  • Service was great, had problem with room so they upgraded us.
  • The wireless internet didn't work for us, don't know if it was our computers or not.

“Service was great! Close to boardwalk so it was very convenient to keep busy. Had problems with the internet, not sure if it was our computers or them but that was the only bad experience we had.”

Aug 12, 2008 by Eduardo from Washington, DC
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[6] • Location:[6]

  • Clean, spacious rooms.
  • No space for breakfast.

“Room was clean, spacious and comfortable, above what was expected. On the other hand, space for breakfast was very, very small. Had to wait 15 to 20 min each day for 3 days in a row to get a table. Personnel was very business friendly and amicable, but did not help when requesting simple items such as a can opener.”

Aug 8, 2008 by Michael from Boyertown, PA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[7] • Location:[7]

  • Spacious rooms.
  • Breakfast was below par.

“The hotel was very clean and the rooms were nice. Breakfast was not very good and the area it was in is small. Overall, I would recommend this hotel to family and friends.”

Jul 30, 2008 by Kimi from Waldorf, MD
Overall Rating: 8 Overall user rating
Cleanliness:[5] • Staff:[8] • Location:[5]

  • The pool would have been great for kids. Free breakfast was nice as well.
  • Bath tub appeared dirty. Looks dingy. Also breakfast hours were kind of short. Who wakes up that early on vacation?

“I would stay again and recommend to friends.”

Jul 23, 2008 by Brad from Middle Village, NY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[7]

  • Clean, nice room with refrigerator and microwave, very friendly & polite staff, very nice pool for the kids.

“New building, very clean, nice, friendly staff, plenty of parking, excellent pool for the kids with life guard on duty. Only trade off is that it is about 1 mile from the beach, but this can also be a good thing (quieter). There is a shuttle and plenty of inexpensive beach parking if you drive there. I would stay there again and would recommend it to a friend. It was a good value. You won't be sorry!”

Jul 20, 2008 by Jason M. from West Pittston, PA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[6]

  • The pool was excellent for the kids, not just plain.
  • NA.

“Hotel was good for the price. No walking, must drive wherever you need to go, but worth not paying the fortune for right on the beach.”

Jul 12, 2008 by Kathleen from Woodbridge, VA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • The staff was extremely pleasant and I loved the complementary breakfast. It was much more than a continental breakfast.
  • I liked everything.

“The hotel was comfortable, clean and worry free. The staff was great. I felt like I was treated as a special guest, as I am sure that all guests were treated. That shows me GREAT customer service skills. Always smiling.”

Jun 28, 2008 by Pat from Rensselaer, NY
Overall Rating: 8 Overall user rating
Cleanliness:[10] • Staff:[8] • Location:[10]

  • Location, convenience, room decor.
  • Smoking in front of building.

“Quiet, convenient location, near everything, nice room and pool. Highly recommend this hotel. Great alternative to staying on or near the Boardwalk. Would stay here again.”

Jun 16, 2008 by Joel from Martinsburg, WV
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • I liked the friendly environment and the cleanliness of hotel.
  • None.

“I would definitely stay again at this hotel.”

May 29, 2008 by Latoya from Washington, DC
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[9]

  • It was clean and great staff.
  • The area for breakfast needs to be larger and more variety.

“Overall it was a nice hotel. Staff was great. Only compliant was the dinning area was too small. They could use one more waffle maker. Waiting in line to make a waffle ridiculous.”

Mar 23, 2008 by Kate from Bowie, MD
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[5] • Location:[7]

  • The bed was SO comfortable and had plenty of pillows.
  • There was no bath mat.

“It's hard to find a clean, comfortable hotel in Ocean City, but this one was sand-free and didn't feel like it had a layer of grime over everything. I was actually impressed.”

Nov 29, 2007 by Linda from Palmyra, NY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • The staff was very friendly and helpful.
  • No restaurant on site, continental breakfast area to small and garbage not taken care of right away.

“The hotel was very nice and clean. The staff was excellent. My biggest complaint is we thought it was on the boardwalk by the ocean, but it's not. The clerk told us we aren't the first to have that complaint.”

Jul 15, 2007 by Todd from Odenton, MD
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[7]

  • Clean, comfortable, and new.
  • Location was a bit out of the way.

“More than I expected from a Comfort hotel: clean and modern; soft towels and linens; friendly staff; great value.”

Apr 4, 2007 by Robert from Point Harbor, NC
Overall Rating: 1 Overall user rating
Cleanliness:[1] • Staff:[1] • Location:[3]

  • Nothing.
  • They put me in wrong type room.

“I had reservations for 2 queen non smoking and after complaining they said all they had was a king non smoking, so 3 of us slept in that bed and after a restless night they put me in a king with a sleeper sofa. 3 rooms in 2 nights on 3 floors and I still never received a 2 queen non smoking.”

Jun 25, 2006 by Sara J. from Schwenksville, PA
Overall Rating: 10 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[8]

  • Beautiful, comfortable room - exceeded my expectations, very helpful, friendly staff, great breakfast options.
  • My room was just down the hall from the lobby, not much privacy from traffic.

“The hotel was more than I expected for the price. My room was very comfortable with lots of space and Internet access for business. It was near many restaurant choices of varying price range with the added feature of outlets across the street.”

1 of 2 people found this review helpful.

Amenities at Comfort Suites Ocean City, Ocean City

  • Bus Parking
  • Business Center
  • Coffee Maker in Room
  • Continental Breakfast
  • Copy Service
  • Electronic Door Locks
  • Exercise Gym
  • FAX
  • Free Newspaper
  • Game Room
  • Handicapped Rooms/Facilities
  • High Speed Internet Access
  • Ice Machine
  • In Room Movies
  • Iron
  • Microwave
  • Modem Lines in Room
  • No Pets Allowed
  • No Smoking Rooms/Facilities
  • Outdoor Pool
  • Parking
  • Refrigerator
  • Safe
  • Safe Deposit Box
  • Smoke Detectors
  • Television with Cable
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