Holiday Inn Express Jonesville-Elkin Area

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May 23, 2008 by Tammi from Hollidaysburg, PA
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[8]

• Hotel rooms were clean.
• Lobby was dirty as well at public bathrooms.

“I had traveled to North Carolina for a race in Concord. Although the receptionists were great, at first, to let me receive my key before check in time (we wouldn't get back to the hotel until 1:30 a.m. after the race) my stay went down hill. I had requested a smoking room for my parents in-law (We didn't let them smoke in the car) which we didn't get and there was no hot water in the morning for our showers. Trying not to make a big deal out of our little inconvenience, I planned to simply voice my opinion to the front desk and leave it at that. The girl was anything but empathetic or concerned about her customers. There was even a man in front of me complaining about no hot water. Also, the continental breakfast would have been nice if they didn't have an 80 year old lady working in the kitchen. Most of the customers didn't have a full breakfast because trays were empty most of the time. Since we stayed on the weekend I waited until the following week to call the hotel and speak to the manager. Of course she wasn't available and left all my contact information. I now assume I was not a valued customer because I never heard anything. My complaint then went to IHG group. Room was clean and the price was right, but I believe in great customer service which I didn't receive. Regretfully after 6 years of being a faithful customer, I'll never return to Holiday Inn Express or any of IHG's group.”

Jul 5, 2007 by Mary from Powhatan, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very helpful and friendly. Enjoyed having a refrigerator in the room.
• Husband missed having the golf channel on cable, would have like to have an elevator as we were on the second floor.

“Excellent place to stay, friendly staff, enjoy on and off. Close to Mt. Airy and Winton-Salem.”

Amenities at Holiday Inn Express Jonesville-Elkin Area, Jonesville

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine Internet Access Iron Outdoor Pool Outdoor Tennis Parking Pets Allowed Pool Radio Refrigerator Rollaway Beds Rural/Country Safe Deposit Box Satellite TV TV Remote Control Television with Cable Vending Machines Wake-up Service

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