Radisson Hotel Rochester Airport

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User Reviews for Radisson Hotel Rochester Airport, Rochester

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Oct 15, 2009 by kevin from Mendon,OH
Overall Rating: 10

• Super overall and great location for everywhere.

“Excellent hotel and very well maintained.”

Oct 9, 2009 by Jamie from Smithfield,UT
Overall Rating: 7

• The rooms were clean and the bed was very comfortable.
• The halls were old and smelly.

“We liked the room and the beds were very comfortable. I liked clean rooms and I felt they did a good job here.”

Sep 26, 2009 by Zac from Irwindale,CA
Overall Rating: 10

• Everything you want in a hotel, clean, good food, comfortable rooms and the best customer service I've ever experienced.
• The coffee in the restuarant was way too expensive.

“The young ladies at the counter were amazingly helpful in every way. They even were good with giving directions around town. The Pool looked great, the little fitness room looked fun, and every customer I saw left with a smile. If you are looking for a good room, you found it here!”

Aug 4, 2009 by Larry from Fridley,MN
Overall Rating: 7

• Nice quality for what I paid.
• Fire alarm went off.

“Nice place to stay. It requires everyone coming into the hotel to go through the lobby, including guests.”

Jul 21, 2009 by Elizabeth from Pittsburgh,PA
Overall Rating: 4

• The linens were nice. Nice room styling, large room.
• Early morning fire alarm when we were just there to get some rest.

“The hotel was very nice. The room was large, and well appointed. We had a late arrival as we were traveling a long way. We requested a late check out which was denied, they said they were all booked up, and needed the room to be cleaned on time. Sadly we were there for the singular purpose of getting some sleep on our long driving route, and were gotten up out of bed by the fire alarm.”

Jul 4, 2009 by Richard from Waltham,MA
Overall Rating: 5

• Had refigerator and microwave.
• Not enough electrical outlets.

“This is a good business choice, far enough away from the commercial stores on highway so noise was not a problem.”

Jun 19, 2009 by Nosheen from Bensalem,PA
Overall Rating: 8

• Nice place and area just a little update make this place excellent.
• Walk with the socks in lobby and it turns black.

“Very nice
I enjoyed the place, especially like the staff and very thankful to the front desk mangers.”

May 25, 2009 by Sue from Topsfield,MA
Overall Rating: 9

• The staff went out of their way to accommodate us.
• The rooms were kind of small, especially the bathroom.

“The hotel was clean and comfortable but the sleep number beds were fantastic, the staff was professional, friendly and very accommodating.”

May 15, 2009 by Susan from Buffalo,NY
Overall Rating: 6

• Convenient location, good restaurant.
• Less then impeccable in terms of cleanliness.

“This second stay was an add on to the first. After getting in very late, discovered our room hadn't been cleaned and we had to move to another. This was a great inconvenience and the only reason we extended another night was so we didn't have to do anything after a busy day.”

Apr 12, 2009 by Bess from Thunder Bay,Canada
Overall Rating: 10

• Friendly staff and clean.
• Not enough electrical plug In's near desk.

“Friendly staff! Clean! Good location.”

Apr 6, 2009 by Dawn from Honolulu,HI
Overall Rating: 8

“Excellent location to RIT, comfortable sleep number beds and food in the restaurant was very good.”

Mar 30, 2009 by Bill from Bremen,OH
Overall Rating: 5

• Leaving.
• Rooms are not clean. The housekeeping staff did a terrible job.

“I have stayed here twice before and the cleanliness of the rooms was not very good. This time they waited until 4:00 PM to clean my room on the first of a 4 day stay. Then they didnt bother to leave any towels/wash cloths. Fortunately, there was still one set in the room. The final tip was when I realized they had taken a drinking glass and instead of replacing it, they put the old cover cap back on it(from the trash) and put it back out for me to use. I had marked the lid just in case of such a thing. I wont stay here again!”

Mar 26, 2009 by Brenda from Austintown,OH
Overall Rating: 7

• I like that had pool table for teens.
• The room was open, no lamp shade and
  left over clothes in bath room.

“Our stay was short, just really slept there. No breakfast and we missed having one. The pool closed early, missed using it the first night. The lounge area with the pool table for kids was nice, catch you had to be with them after 9:00 .Not to cool.”

Mar 18, 2009 by Tom from Thornhill,Canada
Overall Rating: 8

• The staff was very helpful and friendly.
• The HVAC units in the room and hallways were excessively noisy.

“It's showing it's age somewhat and the HVAC units in the room and hallways were far too noisy. The staff was very helpful and friendly.”

Mar 3, 2009 by JOHN from Boca Raton,FL
Overall Rating: 6

• Business center sucks & front desk refused to print me a boarding pass.

“Convenient to Airport, U of Rochester and RIT but get good directions to arrive at hotel because location is somewhat obscure and no real landmarks. Room and Hotel was clean-they have a great indoor swimming pool and a good restaurant. Front desk staff was unwilling to print my boarding pass when business center computers failed. I think it a 2 1/2 Star hotel.”

Sep 7, 2008 by Terry from Menomonie, WI
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[8]

• Housekeeping staff very friendly.
• The beds are horrible. Select comfort with only one control.

“The front desk staff was rude. The paper didn't come. They promote the comfort of the select comfort beds, but double beds only have one control. We did not sleep well, kept popping off the bed every time the other person moved. Had to get a cot to sleep on in order to get a good night sleep.”

Jul 24, 2008 by Norma from Athens, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• The breakfast/bar area was very nice.
• The sleep number mattress was very uncomfortable. Neither of us liked it.

“The hotel was very convenient to the airport. The amount that we did pay was more in line with the facility. The room was ok, smaller than La Quinta where our daughter stayed. As I said, the mattress was terrible. I probably wouldn't stay at this hotel again.”

Jul 23, 2008 by Liz from Bronx, NY
Overall Rating: 1
Cleanliness:[3] • Location:[10]

• The pool table and pool.
• They provided us with a smoking room when we specifically asked a non-smoking.

“Staff unknowledgeable, no local map, halls smelled moldy, The Marriott Fairfield is a much better hotel in this area.”

Jul 11, 2008 by Brett from Penfield, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[7]

• Location.
• Hotel was under renovation.

“No happy with the experience. Work had stopped for the weekend. Hotel was pretty torn up and it impacted the type of rooms available. I asked for a king and was told there were none available. The room I was initially given was on a floor with new carpeting that had a strong chemical smell. Rooms have slept number electronic beds and the bed did not work, unable to change the sleep number. Windows were very dirty.”

Jul 10, 2008 by David A. from Norwood, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[9]

• Room was nice, clean. Gave us complimentary breakfast after bad night due to noise.
• No carpet in hallway; very noisy; wireless signal weak.

“When we arrived there was a family reunion going on as well as a tour group of teenagers in. All were in lobby and it was very noisy and crowded. As we received our key the desk attendant mentioned that the carpet had been taken up on the floor we were assigned to. Elevator was very creaky (unsettling). Got to our floor to find indeed no carpet in hallway, so it looked like a construction zone. Had terrible night's sleep due to tour group staying on our floor, running up and down and yelling in the uncarpeted/echoing hallway, till 4 am, extremely noisy. Complained to manager who gave us a complimentary breakfast. In order to receive wireless signal, had to sit in floor by door of room and crack door open. Other than these things, the room was nice and comfortable with good king sized bed. Didn't really like the sleep number. Having to set it via remote for mattress firmness. Would have just preferred a nice solid mattress and to not to have to figure out a sleep number before going to sleep.”

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