Radisson Hotel and Suites Austin

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User Reviews for Radisson Hotel and Suites Austin, Austin

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Aug 21, 2009 by Chelsea from Selma,TX
Overall Rating: 10

• The location was great.
• The in the room coffee was weak, but they had a starbucks.

“The staff was very helpful. We had booked a room with a double, and they couldn't find one. So they just gave us a king, which was great.”

Jun 19, 2009 by Wendy from Coppell,TX
Overall Rating: 1

• Seeing the bats fly out of the Congress Street bridge was different.

“The lobby is nice. The rooms need attention and updating. Being in a smoking room was absolutely disgusting and ruined everything. I had trouble breathing all night and all of our clothes smelled like smoke when we left. Deodorizing the room meant spraying it with about 4 squirts of Lysol.”

May 25, 2009 by Laura from Jackson,MS
Overall Rating: 10

• Starbucks in lobby, close to everything in downtown Austin, great service and food, wonderful room.
• Charged fifteen dollars a day for parking.

“Wonderful, convenient place to stay. Completely exceeded our expectations! Was a great location when going out in downtown Austin. Made the trip one to remember!”

Apr 29, 2009 by Paul from Coppell,TX
Overall Rating: 5

• Location, Starbucks, TGI Fridays, and bats at bridge.
• Stuck in smoking room - smell pervasive despite attempt to cover.

“Nice hotel. If they had honored our non-smoking room request, would have had no complaints.”

Apr 29, 2009 by Hazel from Durham,NC
Overall Rating: 5

• Helpful staff.
• I got a smoking room.

“Great location. Helpful staff. Too bad I got smoking room.”

Apr 27, 2009 by Rion from Baton Rouge,LA
Overall Rating: 10

“The Radisson was great in all respects. Service, comfort and price were all beyond expectations. The aquariums in the lobby were especially nice.”

Apr 18, 2009 by Ann from Orange,TX
Overall Rating: 6

• The location is great.
• Rooms need to be updated.

“Linens updated but everything else is old. No on demand movies, old small TV, no refrigerator or microwave in room. Front desk staff was not very friendly but valet staff was very helpful.”

Mar 31, 2009 by Claudia from Portland,OR
Overall Rating: 5

• The Marriott South was non-smoking and remodeled.
• The Radisson smelled like a sewer.

“I would not recommend that people stay at the Radisson in downtown Austin. It smelled like stale cigarettes and sewer water, was dirty and the staff were rude and unhelpful.”

Jan 19, 2009 by Mark West from Overland Park,KS
Overall Rating: 10

• Convenient, friendly and extremely hospitable.
• Not one thing!

“Great place, convenient with friendly, knowledgeable staff that went out of their way to make me feel comfortable and offered suggestions for restaurants that might appeal to a business traveler.”

Dec 27, 2008 by Tim from Jefferson,GA
Overall Rating: 9

• Great location in Austin.
• Hotel bar was not open later 10pm is early for a nice hotel.

“The hotel was very clean. The staff was very helpful. Close to everything and great location. Would definitely stay here again. My only complaint was the bar not being open past 10 pm.”

Nov 13, 2008 by Mark from Houston,TX
Overall Rating: 9

• Free bottle water in the room, that was a nice change.
• The air beds were hard to get right.

“Overall a great place to stay.”

Oct 22, 2008 by Revee
Overall Rating: 10

• Excellent view and close to downtown.
• Valet parking wasn't overly helpful.

“This was an excellent hotel - the staff was friendly and the accommodations were excellent. It was within walking distance to everything in Austin. The view over Town Lake was beautiful.”

Sep 24, 2008 by Corinne
Overall Rating: 3

• Great location.
• Terrible decor, bad made service (only 1 soap, no floor mat, etc) annoying repeating knocks on doors and phone calls from made service, bad WiFi.

“I stayed on the 9th floor. It has the worst decor I have ever seen for a hotel of this star level/ price range. It was seriously out dated; looking like someone's grandma decorated the place back in 1985. However the lobby was stylish, which makes me wonder if they are redecorating and just haven't reached the 9th floor. The sleep number bed did not work and was rather uncomfortable as it had two different sleep levels stuck in place on each side. The WiFi almost never worked and there was no Ethernet cable as an alternative. The only thing to do was wait on hold forever with their tech support services, which were really annoying because you had to give all this information, such as the address of the hotel and what not before they will transfer you to someone who can help. There was no soap or floor towel when I arrived and maid service was slow to arrive to fix the problem. The maids had no walkie talkie to communicate with front desk so front desk would call me to ask if the maids had been there. They actually called me twice and maids came by my door twice in the same day, despite the fact that I had my privacy door hanger. Nobody ever offered to help with my bags at any time. Also, the TV was smaller and more out of date than what you would expect at a motel 6.”

Jul 28, 2008 by Kristen from Austin, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• Absolutely Nothing.
• Everything.

“When I went down, they gave me a guest parking pass and charged extra. I have a list of other complaints (room was freezing, ice machine didn't work, soda machine didn't work), but this was the one that crossed the line. Do not stay here. Service is horrible.”

Jun 16, 2008 by Jennifer from Missouri City, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The lobby area and the employees.
• The room was a muggy and outdated and no refrigerator.

“It was very nice. The lobby area and entrance were very up to date. The staff was excellent. The rooms could use a little remodeling and be updated. I had a good experience and the location was excellent.”

Jun 9, 2008 by Sam from The Colony, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location on the river and next to Congress Ave bridge.
• Parking for hotel guests was way to high at $15 per day.

“Overall it was a good experience and the staff at the Radisson was friendly and helpful. Loved the location but didn't at all care for paying $15 a day for hotel parking or $9.95 per day for high-speed internet. Those costs should have been built into the room charge.”

Jun 1, 2008 by Jerri from Oakbrook, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenient and accessible to surrounding area.
• Expected more for the rating it receives.

“Nice, very plain place to stay. No frills.”

May 28, 2008 by Cory from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Convenient location, great outdoor pool.
• Very noisy in the middle of night from people partying.

“A nice hotel, but very reasonably nice, so you get a lot of young people partying until all hours of the morning.”

May 28, 2008 by Viktoryia from Houston, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[8]

• Well-located.
• Unpleasant employees and T.G.I. Fridays staff.

“I would never stay there again and would not recommend it to anyone.”

May 22, 2008 by Erica from Ft Worth, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location!
• They charge you for parking.

“It's a great hotel for the location and I really enjoyed my stay. Nice rooms, comfy beds. The crazy thing about the hotel is they charge you $15 a night for parking. I know that it's a downtown location and all, but if you are a guest of the hotel that should either be included in the price or it should be free! If you don't mind the charge, it's definitely worth it.”

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Amenities at Radisson Hotel and Suites Austin, Austin

24 Hour Front Desk Air Conditioned Bar/Lounge onsite Brailled Elevators Bus Parking CONCERGE FLOOR Charge for rollaway. Coffee Maker in Room Complimentary breakfast not included in all rates. Connecting Rooms Copy Service Cribs Available Elevators Exercise Gym Express Checkout Express check-in FEMA Approved Fire Alarm with Light Fitness Center or Spa Free Newspaper Gift Shop Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Health Club

Housekeeping - daily Indoor parking at the hotel. $15.00 Daily. Iron Ironing Board Laundry/Valet Services Mini Bar Modem in Room Outdoor Pool Pool Public Address System Recreational Vehicle Parking Refrigerator available on request Restaurant Room Service Security Features Shops/Commercial Services Smoke Detectors Sofabed available on request Sprinklers In Rooms Starbucks Coffee Store Television with Cable VCR rental at hotel. Valet Parking WIRELESS INTERNET CONNECTION IN PUBLIC AREAS Wheel Chair Access

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