Four Points by Sheraton Harrisburg

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User Reviews for Four Points by Sheraton Harrisburg, Harrisburg

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Jul 26, 2009 by Kathy from S.I. , NY
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[1]

• Beds were comfortable.
• Customer service was bad, noisy highway and A/C was loud. Shower not draining and non flushing toilet.

“Everything seemed fine the day we checked in. When we used the toilet, you had to keep your hand on the handle in order for it to flush. At one point, it wouldn't flush at all and my husband had to fix it. It was the middle of the night and we didn't want someone in the room waking up our children, although the loud A/C kicking on woke us all up throughout the night. So did the traffic on the highway next to the hotel. When we took showers, we discovered that we were up to our ankles and shins in water because the shower didn't drain. In addition, housekeeping never left washcloths on our second night, and when I called downstairs for them, nobody ever brought them up. Also, we finally found extra toilet paper in the closet outside the bathroom. Not too helpful when you run out inside the bathroom! Tissues were never refilled. When I told the front desk about the shower and toilet issues, they sent someone up to fix it, and we had no use of our bathroom until he was finished. We could not leave for the park because we had nowhere to change, and he had taken apart our bathroom! He was there when we came up from breakfast, so we couldn't tell him to come back later. No matter. After all of that wasted time, it wasn't fixed anyway. Our last night in the hotel, I found two washcloths for 4 people. My son had gotten very sick, and when I went to clean him up, I found that they had folded two dirty washcloths and put them near the sink. They weren't mine, because I hadn't gotten any the night before. I went to the front desk myself to get some because nobody had brought them the night before, and was told they couldn't give me some, but would find someone to get me some. The gentleman from security was kind enough to follow me upstairs and find me some. He was very nice. As for the complimentary breakfast, it would have been nice if they refilled coffee, food, etc. They didn't refill things for the breakfast you pay for, either. By the time I was able to get coffee two mornings in a row, my breakfast was cold. Overall, service was extremely poor. They were not prepared food-wise for a hotel that was completely full. I would never stay at that place again!”

Feb 20, 2009 by Anita from Sykesville,MD
Overall Rating: 8

• Attractive, convenient, & friendly, helpful front desk staff.
• Corner of our room had ceiling patch which was dropping plaster onto the rug.

“Enjoyed our stay for a nice getaway. Attractive room, although plaster from ceiling patch in corner was dropping and had not been vacuumed. Front desk staff was helpful in how to get around downtown. Didn't like that lobby restaurant and snack venue was set up to look complimentary, but was not. No signs posted of any costs, just set out buffet style and then a check was brought when server brought you beverages. Overall an enjoyable stay in a nice upscale atmosphere.”

Jan 31, 2009 by Nick from Berwyn,PA
Overall Rating: 7

• Staff was very friendly.
• Road noise in my room.

“Hotel was comfortable, staff was friendly, road noise on one side of the hotel was loud.”

Jan 23, 2009 by James from Hopewell,VA
Overall Rating: 6

• The room did not have a microwave or refrigerator.

“Overall the room was okay, but expected more from the Sheraton.”

Oct 12, 2008 by BARBARA
Overall Rating: 6

• Convenient location, clean, cordial staff, free bottled water.
• No complimentary breakfast, no refrigerator, housekeeping forgets items that need replaced in room.

“Four points Sheraton hotel was convenient for our vacation. The desk staff was very friendly. The room itself was comfortable. We did miss a refrigerator in the room and our maid forgot to clean our water glasses, give us clean washcloths and let coffee for the next day. The staff member who provided the coffee took almost 2 hours to get it to us. The restaurant seemed adequate, but since we were visiting family, we did not use this facility.”

Sep 23, 2008 by Claudette
Overall Rating: 5

• Friendly.
• Not very business friendly.

“Probably wouldn't stay at this one again. Not user friendly for business travel. Wanted at least 6 dollars to fax one page. One computer and no printer.”

Sep 17, 2008 by Tim
Overall Rating: 6

• Convenient location to Hershey, PA.
• Torn upholstery, worn carpet and stench in rooms.

“An extremely worn down hotel. Torn upholstery, worn carpet, and dingy walls are the norm. Everything seemed to have a chlorine stench. My wife would not take her shoes off in the room. That said, it is in a convenient location, not too bad of an area, and the staff is friendly. If the hotel were simply to be renovated, much of the problems would be resolved.”

Sep 14, 2008 by Christoph from Tarrytown, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[5]

• Clean.
• Noisy. Uninterested staff.

“Be careful: some rooms have windows to the lobby only - those were really noisy. Front desk staff was uninterested and don't care if you need to get up in the morning. Rooms were quite old but seemed clean. As a business traveler: stay away! - as a leisure traveler: check out if there's cheaper and better places around.”

Sep 6, 2008 by Vimal from East Windsor, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Friendly check in.
• Staff treatment was not acceptable when checking out and no receipt was given.

“NA.”

Sep 5, 2008 by Mary-Anne from Raleigh, NC
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[8]

• Nice lobby, friendly staff, nice pool.
• Old, outdated, furniture.

“Nice lobby, friendly staff, great pool, elevator floor was filthy and was never vacuumed our entire stay of 4 nights. Hallway and room carpets old, frayed and outdated. Wallpaper was old and outdated. Bathroom with hole in wall. A really old dingy room.”

Sep 3, 2008 by Brian from Newport News, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[5]

• The location was excellent.
• The service was horrible.

“The first room had the door open, the TV on, the beds were unmade, and towels on the floor. The second room was clean but had to call twice the first night to get towels. We had to call again the 2nd night to get towels. We had a coffee maker with no coffee to put in it.”

Sep 2, 2008 by Luanne from Dracut, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The beds and bedding were great.
• Every time we used the pool there were no towels.

“They were supposed to supply towels at the pool. Every time we used the pool there were no towels to be found. When I went to the front desk to check out I mentioned this and he acknowledged that yes they have a problem but they didn't intend on fixing it. Very poor answer in my opinion.”

Sep 1, 2008 by Chris from Vero Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was very spacious.
• No free breakfast.

“This hotel is clean an has large rooms. The pool is also large and open late. I was very pleased with this hotel and so was my family.”

Sep 1, 2008 by Bo from Barnegat, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient location, inviting lobby.
• Room a little outdated.

“The hotel was in a great location close to Hershey park, our main destination for the trip. Hotel personnel were very friendly. The room was a bit outdated and I felt the bathroom could have been a little cleaner. There was hair on the floor but it was not bad enough to have to complain. Overall a great stay.”

Aug 30, 2008 by Michele from Mahwah, NJ
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[5]

• The restaurant food was great, bed was comfortable.
• Overall decor needs update, pool opens too late in the morning, dirty trays left outside rooms too long.

“This hotel was fine for a short stay with kids after a long day at Hershey Park. The pool should open earlier in the morning (by 8-9) and stay open later at night (11p) - not enough help in the restaurant, but overall a good overnight stay.”

Aug 30, 2008 by Eileen from Atlanta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• The room was quite sizable and comfortable.
• The hallways and some of the room components (chair, etc.) are "shop worn" and need a rehab.

“I had gotten three rooms for my family and a friend's family. They were all comfortable and large. (NOTE: My friends stayed in an interior room that opened onto the pool and if you have small children whom you want to get to bed before the 10 pm pool closing time, I suggest that you request an exterior room. The noise from the pool - children playing, etc. - is loud and resonates.) We were at the hotel to go to Hershey and Dutch Wonderland and we were 15 minutes from Hershey (about 40 from Dutch Wonderland). It's a very viable option for those on a budget. Unfortunately, I am not sure if it is understaffed but we could not get wash clothes one day (there were none left after housekeeping cleaned the room) and we couldn't get towels at the pool (despite numerous requests.) The continental and/or hot breakfast available in the lobby seating area is quite convenient and very comprehensive. (It enabled us to take some granola bars and small boxed cereal away for snacks.) The price is a bit steep though - especially for children over two (although there is a slightly lower price than for adults - it's still high.) Please note that this is definitely not a 3 star hotel. Somewhere between a 2 and 2 1/2. For those with families, it's well located near a large grocery store - where I was able to pick up milk and juice, etc. Finally, I had to transact a small amount of business while there. I could find only one pc in the lobby area for all the guests which was incredibly slow and for which there was a line. There is no business center otherwise, I do not believe.”

Aug 28, 2008 by Joe M. from Newnan, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Good location, near main interstate and restaurants, nice pool area, good breakfast buffet.
• Called guest services twice for coffee and extra pillows, were out of coffee and never got my pillows.

“Was given directions by someone at front desk.”

Aug 26, 2008 by Marianne from Plymouth Meeting, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Pool, breakfast buffet, was not a high rise building.
• Could be cleaner.

“Good location and facilities.”

Aug 26, 2008 by Nelson &. from Macungie, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was very nice; excellent parking and friendly people.
• There was no trash can in the bathroom. There was some hair in the bathtub; that shouldn't happen.

“We enjoyed our stay very much and everyone we dealt with was very helpful and friendly. We definitely would stay again and have already recommended to family and friends.”

Aug 24, 2008 by Dave from South River, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice pool for the kids - indoor, heated, and open until 10 PM.
• Only 1 roll of toilet paper supplied during 3 days.

“I feel the overall rating of this hotel is more like 2-star, rather than the 3-star. The rooms and facilities were perfectly fine. I just don't feel like there was anything special about it to advance it from a 2-star to a 3-star rating.”

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Amenities at Four Points by Sheraton Harrisburg, Harrisburg

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Shops/Commercial Services Television with Cable VIP Rooms/Services

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