North Conway Grand Hotel

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User Reviews for North Conway Grand Hotel, North Conway

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Apr 27, 2008 by Eric from Framingham, MA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location.
• A/C noisy, mattress lumpy, sheets pilled, kids on scooters in hallway.

“It was school vacation week and they put is on a floor with tons of kids. The hotel staff allowed kids to ride scooters in the hallway, yelling and screaming. Hotel manager was unresponsive to complaint. Due to location and transient nature of guests in an outlet area they do not seem very concerned if you would return in future. We used to stay at this hotel when it was a Sheraton and it was much, much better.”

Apr 16, 2008 by Dave from Dracut, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and amenities.
• Lounge teens running in halls at night.

“Hotel is very nice with great extras; there are many unsupervised teens in the halls in late evenings.”

Mar 17, 2008 by Nikhil from Pembroke, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and general presentation of environment.
• Nothing.

“The hotel is set with a backdrop of mountains and in the midst of a large outdoor shopping district, within short drive of many outlet stores. The hotel presents very well in the lobby, looks grand and spacious. The rooms were large and had a DVD player that you could borrow DVD's from the front desk to play. Highly recommend!!”

Mar 12, 2008 by Connie from Montreal, QC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent location, service and price.
• Washroom could be a little cleaner.

“Overall, excellent. We would return and I would recommend it.”

Mar 6, 2008 by Butch from Pawcatuck, CT
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• The room was large.
• It was noisy at times and too large.

“This hotel is really for families with kids and doesn't rate three stars. It is a huge hotel located amid outlet stores in North Conway.”

Mar 3, 2008 by Anneke from Peterborough, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Very family oriented and accommodating.
• The room took a long time the next day to be serviced.

“Great hotel for families and for value. The outdoor pool and spa is a big plus. Other families who stayed there were also friendly.”

Feb 5, 2008 by Laurie from Mass
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Love the staff.
• School vacation times are very crowded.

“My husband and I LOVE this hotel! It's like a 5 star! The staff is EXCEPTIONAL! Right outside the door you can go shopping at the outlets and there are great restaurants from pizza to prime rib within minutes. This place is really great! You won't be disappointed!”

Nov 30, 2007 by George from Johnston, RI
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Cleaning lady did a poor job of cleaning the room.

“Staff is great. Location is minutes away from restaurants, shopping, and points of interest.”

Nov 15, 2007 by Vickie from Perth Andover, NB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful high ceilings on the 4th floor.
• Hard to find it, hidden away behind a bunch of stores.

“This hotel is exceptionally convenient for outlet shopping in new Hampshire. Staffs are very friendly and accommodating. 4th floor rooms are spectacular. They have bath and body works shampoos and conditioners. This is a very quiet hotel.”

Sep 10, 2007 by Paul from Millerton, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location next to the settlers green shopping center is convenient.
• The housekeeping service needs improvement; room was never made up or cleaned.

“The hotel is located next to the settlers green shopping outlets. It offers many amenities, bar, dinning, pool etc. Front desk staff was helpful and friendly. There appeared to be a breakdown in the housekeeping department. After being out and away from the hotel all day. We returned to our room and it had not been cleaned or made up. When we asked at the front desk for clean towels and coffee supplies, they did not seem surprised at our request or that the room had not been done that day. How many others we also not cleaned or made up?”

Jul 24, 2007 by Seunghwan from Quincy, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location, service, comfort ness and price are good! I recommend it.
• No breakfast.

“Everything is very good and reasonable. I recommend it to my friend without any hesitation.”

Jun 6, 2007 by Bob from Monroe, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[5]

• Large outdoor hot tub.
• Wireless Internet worked once in four days, despite talks to staff and tech support.

“This hotel is an integral part of a shopping outlet center. It is tucked behind the stores and is difficult to find even if you are looking for it. There are indoor and outdoor pools, a restaurant / lounge and a computer center. During out stay, the indoor pool was closed for repairs and the computer center (and wireless connections - free) had lost access to the Internet. The hotel is neat and clean, and the staff was friendly. Our room was a fairly roomy queen with a TV, video game, DVD player, microwave, and refrigerator. It was on the ground floor, and had permanently-installed stops on the window, preventing it from opening more than about four inches from the bottom. I doubt it would meet fire code in most places.”

Apr 24, 2007 by Lisa from Methuen, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient to shopping.
• Room was small, bathroom tiny.

“Overall the hotel was quite nice, but the room was overpriced for the size.”

Mar 22, 2007 by Judy from Bedford, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location to shops, dining, ski areas. Ice skating, indoor/outdoor pools/Jacuzzis were good/breakfast was good.
• Couldn't get exercise equipment to work, not sure why.

“Nice hotel, good breakfast (only had breakfast at the hotel), convenient location for shopping, skiing, dining out, enjoyed the ice skating area, indoor/outdoor pools and Jacuzzis, quiet, relaxing, nice place to stay :).”

Mar 14, 2007 by Ann from Hancock, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The decor was applicable to its location and the staff were very friendly and helpful.
• There was nothing that we didn't like.

“I would definitely recommend this hotel especially if you like to browse the outlets as it is in the midst of them. The staff, cleanliness and decor were very pleasant.”

Mar 8, 2007 by Vicki from Barton, VT
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[7]

• Brand new out door pool.
• No free breakfast.

“Clean, update, nice activities, right in the middle of settler green outlet shopping. Perfect.”

Mar 7, 2007 by Liza from Merrimac, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Fabulous place to stay with plenty to do.”

Jan 3, 2007 by Laura from Milford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very family friendly.
• Pool way too cold.

“Perfect location for a quick family visit to the area. Extremely friendly, helpful reception staff.”

Dec 27, 2006 by Valerie from Fall River, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely friendly, very clean, very nice hotel, good location.
• Liked everything.

“I travel quite a bit and would definitely stay again and refer this hotel to anyone. Staff is very helpful, rooms are beautiful and the location couldn't be better. The hotel has everything to entertain a family and accommodate the business traveler. I think the price is great for the quality hotel that this is.”

Dec 17, 2006 by Susie from Bucksport, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was great and in a great location; clean and neat just the way we like it.
• Nothing.

“We went to north Conway to relax and shop and the north Conway grand was a great place to do just that. ”

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Amenities at North Conway Grand Hotel, North Conway

24-hour front desk Air Conditioned Alarm Clock Breakfast Buffet Business Center Cable TV Coffeemaker Conference Facilities Elevators Exercise Gym Express Check Out Free Parking Game Room Grab Bars in Bathrooms Guest Laundromat Hairdryer In Room Handicap Facilities In Room Movies Indoor Pool International Direct Dial Iron / Ironing Board

Ironing Board Jacuzzi King Bed MP3 Player Meeting facilities Microwave Mountain View Outdoor Tennis Picnic Area/Tables Playground Refrigerator Restaurant Safe Sauna Shopping Sofa Bed Vending Machines Wakeup Service Wet Bar Wheelchair Accessible Roll In Shower