Four Points by Sheraton Houston Southwest

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User Reviews for Four Points by Sheraton Houston Southwest, Houston

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May 13, 2009 by Mary from San Antonio,TX
Overall Rating: 9

• The fact that we were not allowed to have our dog stay with us, & one of our pillow cases had lipstick kiss in printed on it.

“No comment.”

Apr 25, 2009 by Sandi from Torrance,CA
Overall Rating: 10

• Historic yet modern accents!

“The hotel was a historic building and the room reflected the charm of old times yet the bath was updated to give the customer the luxury of modern spa elegance.”

Mar 5, 2009 by Wanda from Crockett,TX
Overall Rating: 10

• Very clean, very comfortable bed, friendly and helpful staff.
• Drinks hot in few available vending machines, no refrigerator in room.

“Much nicer than I expected, very clean room, bed was most comfortable hotel bed I've every slept in. Staff was very friendly and helpful, would definitely stay here again.”

Feb 6, 2009 by Catalina from Corpus Christi,TX
Overall Rating: 10

• Convenient location,
  and nice rooms.
• The properties next door.

“We always arrive at this hotel. We lived in Houston for over 25yrs and lived in West University Place. We like the convenience and the perfect location. The rooms are perfect. No complaints what-so-ever.”

Jan 30, 2009 by Ron from Flower Mound,TX
Overall Rating: 8

• It is near housing projects, a lot of cars were being broken into.

“Fairly decent. It is pretty good if you’re a business traveler. It is near housing projects which is pretty scary at night. The hotel is clean and so were the rooms. I was worried about my car being broken into while I was there. They had fliers to that effect when you checked in and made sure you got one.”

Jan 25, 2009 by Stan from Broussard,LA
Overall Rating: 6

• Close to business.
• Parking lacked good security..Fences etc.

“A/C would not cool the room and when I went to the front desk the only suggestion I got was to turn it off. Did not get much rest and a bearing on my rating of my stay.”

Dec 18, 2008 by Roger from Corpus Christi,TX
Overall Rating: 3

• Staff not responsive -needed to repeat requests. Refrigerator brought to room didn't function.

“Just passable. Clean, good location, otherwise lacking things such as telephone books, TV channel guides. High speed internet system is antiquated.”

Dec 18, 2008 by David from Austin,TX
Overall Rating: 3

• Location.
• Thermostat didn't work, bedside light didn't work, no chair in room.

“Although the location is excellent, the room had many deficiencies. Eventually I was moved to another room, but again the thermostat didn't work and even maintenance couldn't fix it. Staff was not particularly pleasant. I will not stay here again.”

Dec 15, 2008 by JC from Little Elm,TX
Overall Rating: 6

• The room was large and spacious.
• The elevators are scary. Hallways dark and littered with dirty sheets and towels at check-in time.

“Room was good. Lobby and staff were welcoming. Elevators were scary and the hallways dark and dirty.”

Dec 4, 2008 by from Victoria,TX
Overall Rating: 7

• The rooms were pleasant and the room temperature was easily controlled.
• As a single female traveler, I didn't appreciate getting a room right by the stairwell.

“The hotel was not as clean as expected, but was adequate. I would have expected more or better amenities considering the cost, but it was an overall pleasant stay.”

Sep 12, 2008 by Bettyann from New Orleans, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Four Points Sheraton is a very nice hotel. It is conveniently located, and the overall look and decor of the hotel is very attractive.

“My stay at the Four Points Sheraton in Southwest Houston was quite enjoyable.”

Sep 7, 2008 by Dusty from Orange, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• Nothing.
• Hotel staff was very rude and not truthful. They tell you things and do another.

“This hotel ruined the Sheraton name in my opinion.”

Sep 5, 2008 by Julie from Baton Rouge, LA
Overall Rating: 3
Cleanliness:[4] • Staff:[2] • Location:[4]

• It is a motel, not a 4 star hotel. I've stayed in plenty of 4 star hotels, and this is definitely not it.
• It's dirty. Out of 3 elevators, one don't work and we had to share the other 2 with maintenance people.

“One elevator did not work. I had to share the other 2 with maintenance people who took up half the elevator. It's unacceptable to wait 10 minutes for the elevator, and the emergency stairs do not even lead into the lobby. There is not wireless in the room. Everything is old and outdated.”

Sep 5, 2008 by Leonette from Shreveport, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was like a home away from home, beautiful and spacious and very romantic.
• The pool was under renovation, so we didn't get the chance to swim.

“The hotel, overall, was one off the nicest that I have ever been in. It was fit for a romantic get away with my husband.”

Sep 1, 2008 by Vic from Austin, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location is conveniently located.
• I didn't like the fact that I could not receive any Priority Club credits.

“Very clean. Very friendly staff. The pool was out of order & filthy.”

Aug 25, 2008 by Tv from Austin, TX
Overall Rating: 7
Cleanliness:[1] • Staff:[9] • Location:[8]

• Great location.
• The public spaces were trashed, with water and tiles falling from the ceiling.

“The room had been remodeled and had a big comfortable bed. The staff was fantastic. The rest of the place was a mess. It rained while I was there and there were three spots where water was leaking in and chunks of the ceiling falling onto the hallways.”

Aug 19, 2008 by Eric from Seadrift, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The bed was the best hotel bed ever.
• Only 1 elevator out of 3 worked. There was no complimentary coffee in the lobby.

“Even with the construction going on I would stay there again. The bed was the best ever. The price was good. Overall it was a good experience.”

Jul 30, 2008 by Nikki from San Antonio, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Nothing.
• Everything.

“The staff was rude and unprofessional both over the phone and in person. I truly did not expect this type of service. I was also told upfront by desk help that they needed a credit card to secure a $50 deposit incase I took anything. How fabulous is that? I was too outdone with the security guard and other desk clerk were playing and yelling while I was checking in. Never again!”

Jul 30, 2008 by Ashok from Rotterdam NL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good location, easy access to main freeways, quiet.
• Small restaurant.

“Good and friendly hotel for business travelers with easy access to main access to Houston downtown and suburbs.”

Jul 28, 2008 by Diana from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[8]

• Location.
• Reception on arrival.

“Overall good experience, great location.”

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Amenities at Four Points by Sheraton Houston Southwest, Houston

24 Hour Front Desk Business Center Coffee Maker in Room Fitness Center or Spa Free Parking Hairdryers Available Handicapped Rooms/Facilities

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Restaurant Room Service Television with Cable

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