Hawthorn Suites Ltd-Houston (Sugarland)-Duplicate

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User Reviews for Hawthorn Suites Ltd-Houston (Sugarland)-Duplicate, Houston

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Sep 7, 2008 by Renee from Danville, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and professional.
• There wasn't a thing I didn't like.

“My experience turned out to be a great one.”

Jul 29, 2008 by Allwell from Roselle, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms, nice location and excellent staff.
• Nothing.

“My family and I had a wonderful vacation at this hotel. The rooms, free breakfast, excellent staffs, etc are unbeatable.”

Jul 11, 2008 by Unknown from Marble Falls, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Hotel was nice, good breakfast, microwave & fridge in room.
• Carpet was dirty, but it was an old hotel.

“I was very pleased with this hotel, though it is not a new hotel, it is in a good location (right across the hwy from fry's electronics and Wal-Mart) Breakfast is great for a hotel, eggs, bacon, potatoes, sausage and waffles. They weren't very busy so we were able to get a downstairs room with a king. Microwave and fridge in room. Wireless internet is not great but wired is fine. Carpet could use to be cleaned but all in all I would gladly stay in this hotel again. Also there is a hertz car rental with in walking distance at the Holiday Inn.”

Jun 30, 2008 by Sammy from Marion, LA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Proximity to major highway.
• The mattress on the bed was terrible.

“Except for the mattress the stay was nice. The breakfast was very good and the staff was fairly friendly.”

Jun 16, 2008 by Zach from Newport, VT
Overall Rating: 5
Cleanliness:[1] • Staff:[8] • Location:[7]

• Good location.
• Sheets and towels are all stained and not changed everyday.

“Over rated, this is a 2 star at best and needs updates and new sheets and towels.”

Jun 9, 2008 by Beth from Deridder, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The seating area furniture was exceptionally comfortable for a hotel room.
• My only complaint with the room was the bed. A soft foam pad should be an optional selection.

“For my purposes the hotel was conveniently located. I especially appreciated having a full breakfast served instead of the usual continental breakfast. That was time saving for me because I did not have to hunt for a place to eat. I appreciated having the kitchen because that allowed me to have a relaxing meal in the room at night after a busy day.”

May 31, 2008 by Lawrence from Rosston, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff made us feel at home.
• Unfortunately, the clerk was robbed during our stay. She wasn't hurt, but our prayers are with her.

“The rooms are large and comfortable. Access to the pool and hot tub were easy. The staff was wonderful and met all of our needs and any request. It was just an overall wonderful experience for our family.”

May 22, 2008 by Kayla from Los Angeles, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[5]

• I liked the hot breakfast bar, the warm cookies at the front desk.
• It's in an isolated area and the decor is very old looking.

“The staff was generally very nice and professional - everyone from the front desk to the cleaning staff. The room was satisfactory - but there were stains on the walls, the carpet smelled funny like roses covering up mold, most of the lighting was fluorescent and it was just bad design. It was a safe, competent place to stay but it's not aesthetically pleasing. There was a large roach on my wall which I got rid of, but that was disgusting. The gym is barren, the vending machines don't work. They do consistently have warm Otis Spunkmeyer cookies at the front desk, free newspapers, and hot breakfast every morning. If you don't want to spend a lot of money, this is an average place to stay. Also, only 2 coffee mugs in my room - no plates, forks, knives etc. but they do have a working fridge and microwave. Lastly, the air condition seem to pump out frigid air that increased the bad rosy smell that was taking over the room. I had the AC off most of the time in my room.”

Apr 14, 2008 by Tena from Portland, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Nothing.
• Security and no hospitality.

“My brand new car was vandalized in your parking lot and the hotel didn't help us at all. The back glass was shattered into 1,000,000 pieces of glass. No, I'm sorry, no offer to call police, no vacuum cleaner. They did ask if we would be staying another night, because we had not actually check out because of their lack of security. We said no, don't think I will ever be staying again.”

Apr 8, 2008 by Heather from Victoria, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Was better than I expected it to be and had an excellent breakfast included.
• Told me it would be a $20.00 charge to request two beds but room did have a couch that made into a bed.

“Overall very happy & impressed.”

Mar 17, 2008 by Kim from Huntington, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[2]

• Breakfast.
• Non smoking rooms had been smoked in.

“Needs to be renovated.”

Mar 9, 2008 by Craig from Carrollton, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[1]

• Desk clerk friendly.
• Not a 2.5 star hotel, cheap poorly maintained, broken toilet seat, large cockroach, Breakfast - eggs cold.

“There is a huge difference between $75 night at Sugar-land Marriott and this place for $70. I stayed here 3 times in two weeks and it was the same in three different rooms.”

Mar 4, 2008 by Tyler from Johnston, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Rooms fit what I needed and had good internet.
• It was too far from a convenience store.

“Pretty good.”

Feb 17, 2008 by Susan from Traverse City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice people. Convenient location. Great price!
• Zero complaints.

“Roomy, clean, good breakfast. Personnel friendly.”

Jan 28, 2008 by Anthony from Metairie, LA
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[4]

• They offered free breakfast.
• Smelled badly, staff was horrible.

“I called on the day of check in to get specific directions, no one answered the phone. When I checked in, the smell in the room was disgusting. I asked to change rooms and they declined to help.”

Jan 13, 2008 by Mitch from Eastland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very nice.
• It was difficult to get to.

“Nice hotel.”

Dec 21, 2007 by Melodie from Covington, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms are comfortable and not jammed.
• The location of the TV in the room. It should be placed to be viewed from the bed as well as the sitting area.

“This hotel is in a great location. I like the seclusion being off of the freeway, you do not have to worry about cars driving through, or being robbed.”

Dec 8, 2007 by Ronald from New Carlisle, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• There was nothing outstanding about this hotel.
• No iron in the bedroom when we arrived & coffee maker did not work.

“This is a below average business hotel. Not close to my previous experience with Country Inn and Suites and not close to a Hampton Inn.”

Nov 14, 2007 by Keith from Austin, TX
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[8]

• The worst internet I have ever experienced.

“Really enjoyed the hotel and room. Both were very nice. I did however lose $8,000.00 due to internet service going down and I did contact support. The lady told me to wait about 5 minutes and she would be back to assist me. About 45 minutes later she returned. To say the least, I was not in a good mood and she was extremely rude as well. However, she had not lost the $8,000.00 business transaction that I had waiting for her to return with news about the internet.”

Oct 20, 2007 by Jacob from Long Beach, CA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[9]

• Convenient location.
• Mold in the grout in the shower/tub. That is the main reason for the negative ratings I have above.

“Overall ok hotel. Convenient location for business travelers. Nothing special to attract families or vacationers. The maintenance and cleaning staff need to remove and replace the caulking around the base of the toilet (toilet floor junction), and the caulking around the edge of the tub. Both had bad mold stains, and were the one thing that really turned me off on the cleanliness of the room.”

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