Four Points by Sheraton Houston, Memorial City

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User Reviews for Four Points by Sheraton Houston, Memorial City, Houston

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Sep 7, 2009 by Diane from Kerrville,TX
Overall Rating: 10

• The staff was extremely helpful and went out of their way to be friendly.

“The Four Points by Sheraton Memorial City has been recently renovated. We arrived there on Friday afternoon to find happy hour in full swing in the lobby / bar, complete with balloons! I asked to be booked into a double room, but they didn't have any available, so they very helpfully upgraded us to a two room suite with a king size bed and a sofa bed. My key never did quite work right, so the front desk staff had a quick opportunity to learn my name. I would give the friendliness and courtesy of the staff. They always called me by my name after that and we stayed a week. I was very impressed. They had a promotion where you could enjoy the breakfast buffet for no additional charge, but since I was driving my son to school daily we never took advantage, although my husband did, and enjoyed breakfast very much. The king-size bed was very comfortable, with oversize pillows. The sofa sleeper was also comfortable. There was a flat-screen TV in both rooms in our suite, and a wet bar with a complementary bottle of water daily in the living room. There was a comfortable chair with an ottoman and throw pillow in both rooms. The drapes were very dark, and overlapped, so sleeping was never a problem. We would definitely stay at the Four Points Sheraton Memorial City again.”

May 17, 2009 by Char from Houston,TX
Overall Rating: 10

• Staff was great, room was comfortable and in an great location.
• Comfortable bed but sheets wouldn't stay on the bed.

“I would definitely stay at this hotel again. The staff was great and the room was very nice. The room was large and had a good amount of storage which was nice since we were staying for a week.”

Jan 4, 2009 by Marsha B. from Katy,TX
Overall Rating: 10

• I was pleasantly surprise in the hotel. The outside is dated with motel-type look, but I was so pleased with the accommodations made by the hotel.
• The hotel is located on the intersection of two busy freeways so the noise level was loud at times from the traffic.

“The hotel presents as a dated high-rise with the motel-like environment from the outside. However, much renovation has take place inside that makes the hotel upscale and spacious. There are several floors of two-room suites that make the hotel inviting, luxurious, and welcoming. I hope to be able to return to this location on my next trip to Houston. The staff was most helpful and professional!”

Dec 1, 2008 by Dana from San Marcos,TX
Overall Rating: 8

• Beds and pillows were comfortable.
• Faucet made a loud noise.

“Clean and comfortable hotel with a nice pool.”

Oct 15, 2008 by Terri
Overall Rating: 10

• The room was huge - we were very comfortable.
• The bathroom was a little small.

“This hotel was wonderful. We had a key within 30 seconds of walking in. The room was huge, even with 4 of us staying in the suite we were able to relax. My kids loved the pool and I liked that the hotel surrounded the pool so you couldn't see the highway. Traffic noise didn't bother us at all. The staff was efficient & friendly. The breakfast was a hot buffet, eggs, bacon etc. With a family the free breakfast saved us at least $25 to eat the same thing at a restaurant. We will stay here again.”

Sep 3, 2008 by Roger
Overall Rating: 10

• Bed nice and firm but soft. Great shower!
• Bathroom was a little small.

“Very clean and the shower pressure was excellent. My stay was very pleasant.”

Sep 2, 2008 by Dave
Overall Rating: 6

• The room looked very nice and the lobby was very clean.
• The room was very small and cramped.

“The Four Points Sheraton is a nice hotel caught in the middle of construction all around it. After the road work is completed Four Points would be more appealing but the rooms are still very cramped. The wait staff at the restaurant only waited on us once and we were the only customers! I had to get them off the phone to get more apple juice for my son. I ordered orange juice and the waitress brought out apple juice for me even after confirming that I wanted orange juice.”

Sep 1, 2008 by Danny Kilpatrick
Overall Rating: 10

• Clean, convenient location to I-10 and the beltway, easy access although construction is currently in process.
• Nothing. I liked everything.

“Evening employee at the front desk was more helpful than any employee at any hotel I have ever stayed at and he had a very friendly attitude. I've never met anyone like him in this industry. Housekeeping was wonderful as the room was always clean when I returned from work. When I slept later on the weekends they did not mind returning later in the day to clean the room. The four points by Sheraton is a three star hotel but if it was in a resort area it would qualify as a five star in my book. The bartender was extremely friendly. I hope to be able to stay there again.”

Sep 1, 2008 by Girish
Overall Rating: 10

• Everything about the hotel was good.
• Bathrooms could have been larger.

“Overall, nice hotel & stay. I recommend this place to everyone.”

May 14, 2008 by Gigi from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was pleasurable and helpful. Great service.
• Horrible construction all around the hotel location.

“This hotel is one to enjoy. A pleasurable experience and very professional staff. Clean and nicely decorated and prepared. Excellent experience.”

May 11, 2008 by Miles from Victoria, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms very nice and updated.
• Noise from outside was disturbing.

“Hotel was very nice and everything was updated and clean. We stayed during the week and the only problem was some noise coming from the next room. Like construction and the elevator was next to our room and we heard that too. Everything else was very nice. The bar area was modern looking and clean.”