Holiday Inn Express Charleston-Civic Center

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User Reviews for Holiday Inn Express Charleston-Civic Center, Charleston

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Oct 7, 2009 by Jeff from Reynoldsburg,OH
Overall Rating: 10

• Comfortable rooms, great breakfast, and an excellent staff!

“We've stayed at this Holiday Inn Express numerous times and always have had excellent treatment!”

Jun 18, 2009 by Melissa from Shelbyville,IN
Overall Rating: 4

• Nothing was done about the nasty hairs even with telling the front desk!

“I don't ever want to use a Holiday inn express again.”

Jun 9, 2009 by Sheldon from South Bend,IN
Overall Rating: 10

• Complimentary hot breakfast was great--lots of variety.

“Holiday Inn Express is a friendly, clean, nice-looking hotel that exceeded our expectations.”

May 25, 2009 by Susan from Cass,WV
Overall Rating: 9

• Location.

“The hotel was close to downtown. Elevators were dirty and need upgraded. Staff was friendly and shuttle service was available.”

Apr 14, 2009 by William from Dekalb Jct.,NY
Overall Rating: 9

• Staff very accommodating.
• Moldy shower curtain.

“Easy access, quiet, clean, what more can you ask for?”

Feb 19, 2009 by Sandra from South Bend,IN
Overall Rating: 10

• The hot breakfast-great variety-hot cinnamon rolls a specialty.

“Attractive building inside and out; friendly staff; nice facilities; great breakfast!”

Jan 9, 2009 by Melody from Henrico,VA
Overall Rating: 7

• This hotel is in an ideal location for us as we travel I-64.
• The food on the breakfast buffet was not good this time. Much of it appeared old and dried out pastries. Also our bath tub would not hold water well.

“Overall, this hotel is a great stop when traveling through the area on I-64. It's location is easy to get to. There are restaurants and a mall within walking distance of the hotel. The staff are very friendly. Usually the breakfast bar is well stocked and good food.”

Oct 27, 2008 by Jeanne
Overall Rating: 10

• They worked with me taking me to mall & picking me up.
• Room was noisy as ground floor facing the
  highway.

“Excellent breakfast and staff.”

Oct 21, 2008 by Jeff
Overall Rating: 8

• Front desk staff was extremely courteous and helpful.
• The beds were too firm. Woke in the morning with a stiff back.

“Very convenient location right off exit. Staff was friendly and courteous. Lobby and hallways were very clean. Elevators looked as though they needed to be cleaned, papers and crumbs on floor. Room was clean but had use. Burn in carpet from hot iron. Bed was too firm for our tastes. Breakfast included with room was good quality and hot. Nice breakfast area as well. Great place for a business traveler or husband and wife to stay if they won't be spending all day in room.”

Oct 16, 2008 by Ti
Overall Rating: 10

• Coffee in room, iron, gerat towels and great linens.
• Mints on pillow were licorice, I hate licorice.

“Hotel is easy to find with easy access off expressway. Lots of good lighted parking. Staff was very nice, short check-in. Lobby and hallways were clean. Room keys worked first time. Room was clear, well appointed. Great new linens that don't have bedspreads (they are always nasty in even nicer hotels). They have a great sheet set that can all be washed. Great towels, rain head shower and everything you would want in a room from shampoo to hairdryer. Wireless was easy to access.”

Aug 22, 2008 by Erica from Fpo, AP
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good sheets, excellent staff.

“Superior quality sheets and friendly staff. The biggest issue at a hotel is that the pillow doesn't match each person's preference. Cleverly, this hotel had pillows labeled "soft", "hard" etc. so you could match your likes and needs.”

Aug 21, 2008 by Jerry from Richmond, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• Excellent complimentary breakfast.
• NA.

“The Holiday Inn Express in Charleston, WV was a very good example of what the chain strives for - comfortable, clean, friendly staff, excellent complimentary breakfast both in selection and quality. It far exceeded my expectations.”

Aug 21, 2008 by Jan from Marthsaville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great value that included nice comp breakfast.
• We slept next to the fitness center and thought that a small elephant was running in the room next door.

“Very clean with a great value including free parking, internet and breakfast.”

Aug 20, 2008 by Carol from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, amenities, comfort.
• Wish they had a waffle-maker.

“Excellent quality and location. I return time after time.”

Aug 19, 2008 by Mike from Cleveland Heights, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location to all attractions.
• The air condition unit was not working properly.

“This hotel was great, the rooms were nice, the breakfast was nice.”

Aug 18, 2008 by Rodney from New Albany, MS
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the quick access to the major highways and dining.
• Slow bathtub drain, loud AC, old TV.

“This hotel is best for short stay travelers just looking for a good place to rest for a short time. A little pricey for the accommodations needs to be updated. It's not good for romantic stay or long stays. Next time I will try something the area.”

Aug 12, 2008 by Traveling M. from Loveland, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[4]

• Great breakfast and clean room.
• They told us they'd have a crib and couldn't find one.

“This hotel was clean and attractive with a great breakfast. The only problem was the promise of a crib for our one year old. When we arrived, they were out of cribs, which ruined our experience.”

Aug 11, 2008 by Mark from Winston Salem, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Breakfast had eggs.
• Mattresses very soft and first room was unclean.

“Arrived around midnight desk clerk did not acknowledge me at first as he was in lengthy phone conversation with someone trying to provide them directions to hotel. Should have at least said just a moment. First room smelled like vinegar could not sleep there he came down promptly and agreed to switched us to a different room. It was OK, except for tired mattresses. He said he would have someone spray the first room do not think that is going to help.”

Aug 10, 2008 by Joe from Saint Davids, PA

Cleanliness:[7] • Staff:[8] • Location:[5]

• Clean and conveniently located.
• Toilet did not function well!

“It was just about I would expect for a Holiday Inn Express.”

Jul 31, 2008 by John from Lima, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Good breakfast offering.
• Cleaning lady knocking and opening the door without saying who she was, 8:00 am.

“I can not believe that the cleaning lady opened the door to our room without announcing herself at 8:00 am on Monday morning. She knocked and opened the door, caught me standing in the bathroom and woke my wife up. I told the front desk and the girl said she would tell the manager and that was it, I never heard anymore from them.”

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Amenities at Holiday Inn Express Charleston-Civic Center, Charleston

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper

Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Pets Allowed Phone with speaker Radio Rollaway Beds Safe Deposit Box Satellite TV Security TV Remote Control Television with Cable Vending Machines Wake-up Service

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