Rockwood Inn And Suites

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Mar 12, 2009 by Tanya from Ponchatoula
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• That there is a bar, to make you forget how horrible hotel is.
• Every aspect of this place. Mainly the management and the owner.

“Nothing was set up, the room was empty! Despite the numerous phone calls to confirm exactly what was included. There were so many calls made because there is a horrible language barrier, the owners barely speak English. Which could have led to some miscommunication, but when the owners were confronted, they were rude and unprofessional. They showed no concern, no customer relations, and they never once offered to make things easier. Even when the grandmother asked for the table clothes they told her to go to the laundry and get them if she wanted them! These people should not be running anything dealing with the public. The pool was molded, the conference rooms were dirty, the bathrooms were nasty and didn't have soap or paper towels. The entire hotel smells like smoke, despite that its non smoking. I have never experience such an unpleasant transaction with hotel owners or workers. I will never recommend this place.”

May 22, 2006 by Danielle from Hammond
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Their prime location suited my traveling needs well and they have great rooms for parties.
• They have no restaurant but they are located next to many fine diners.

“Rockwood Inn & Suites sets the standards for hospitality excellence. Rockwood has everything you need for a memorable visit. Not only will you enjoy spacious rooms, a relaxing pool area, free continental breakfast, and meeting rooms but you will also receive the personal service that sets our hotel apart from the competition.”

1 of 1 people found this review helpful.

May 22, 2006 by Danielle from Hammond
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was perfect for my traveling. It also provides a great place for parties!
• They need a restaurant but they are located next to many so it evens out.

“Rockwood Inn & Suites sets the standards for hospitality excellence. Rockwood has everything you need for a memorable visit. Not only will you enjoy spacious rooms, a relaxing pool area, free continental breakfast, and meeting rooms but you will also receive the personal service that sets our hotel apart from the competition.”