Holiday Inn Express Lancaster-Rockvale Outlets

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Aug 23, 2008 by Karen from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and great location.
• No problems to speak of.

“This motel has a terrific location by the outlet shops! The service was very helpful and gave great directions. The complimentary breakfast had a wide variety of selections and we were very pleased with everything!”

Aug 8, 2008 by Rita from Clarksburg, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great breakfast, good size pool, small but adequate fitness room.
• There was a pile of laundry right next to the front door that was not taken care of in the 2 days we were there.

“It was a good experience. We were given a smoking king room, but they had non-smoking queen rooms available so we switched rooms. The room was a bit small, however adequate to our needs. Breakfast was incredible. Very happy with it and good coffee, too.”

Jun 7, 2008 by Nancy from Catonsville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean open lobby area with internet access, Wife available free throughout hotel.
• Long hallways to our room.

“This is a great location for outlet shoppers and business people.”

May 25, 2008 by Becky from Newport News, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Convenient location with a good free breakfast.
• Water stain on ceiling in room.

“Hotel is located in a convenient location to attractions and in the middle of an outlet mall. The staff was friendly. The breakfast room floor was being replaced while we were there, but it was done without interruption to service. Our room had a water stain on the ceiling and the beds while adequate were not the best.”

Apr 20, 2008 by Chuck from Nassau, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, comp breakfast.

“great location for visit to Amish in intercourse and bird-in-hand PA.”

Mar 16, 2008 by Richard from Charlotte, NC
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[8]

• Nothing.
• Two days I ask for drinking glasses in bathroom, never received any in 4 days. Tile missing in bath and grout missing and dirty.

“Holiday Inn must be lacking inspections by their officials, like they did years ago. Front desk ignored my requests. Never again will I go to any Holiday Inn.”

Oct 3, 2007 by Bob from Smithtown, NY
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[10]

• Clean room.
• The honesty, integrity and people skills of the desk staff and the staffing procedure for the breakfast crew.

“We arrived at 2:00pm and were told that the motel was fully booked and that our rooms would not be ready until the scheduled check in time of 4:00pm. We left the motel and noticed as we drove around the building that there were very few cars in the spaces. We decided to stay in the parking by the lobby and wait for a shuttle bus to take us around the mall outlet stores that surrounded this motel. There were only a few travelers entering the motel lobby as we waited. We then decided to walk to the nearest stores and shop. Every time we left a store and gazed at the motel we didn't notice any appreciable traffic increase. We returned at 4:00 and were given our keys. There were a few other customers and we again heard the staff telling customers they were fully booked. We were directed to our rooms and when we entered the hall of our wing, nearly all the doors were open with used linens on the floor. We entered our room and our mouths dropped. We found and asked the cleaning staff when our room would be ready and they said maybe 20 minutes or so. My wife immediately left and went to the front desk. At the desk, the customer in front of her was told that they were fully booked. When my wife addressed the staff with our "issue", she was immediately given a key to a room in a different wing. We entered that hall and it was quiet and empty of traffic. The room was clean and ready. It was obvious that this wing was ready hours before. We left our door open as we settled in, relaxed and sat, etc. After our long day on the road and did not notice any traffic to other rooms, with the exception of one family, for the nearly 1/2 hour we were there. It seemed obvious that rooms were ready when we arrived at 2:00pm and that we could have checked in at that time. The "fully booked" information given at all junctures was obviously not accurate. We felt that we were treated in a callous fashion. We left for sightseeing and dinner. When we returned we drove around.”

Aug 22, 2007 by Nancy from Cicero, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[9]

• Excellent location to outlets and Amish country.
• TV didn't work/desk didnt answer our phone call. Air conditioner leaked.

“We had problems. We tried to call the desk and left a message but no one returned our call. The rug was wet and smelly where the air conditioner leaked. The TV didn't get a signal. The next morning, the lady at the desk made a list of our concerns but she didn't seem to care that we had problems. Nothing was offered to us to make up for the problems (we only booked for one night).”

Jul 23, 2007 by Ann from Silver Spring, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location to the outlets in the area.
• The air conditioning was not working well.

“This was a fine hotel. Of course, it wasn't deluxe (and it was not rated to be). However, the hotel did exceed our expectations. It had a great location to the outlets while still being in a quiet atmosphere. The staff was all very nice and helpful. The breakfast bar was an added bonus! Only bad thing was the fact that the air conditioning wasn't working very well.”

Jul 10, 2007 by James from Silver Spring, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• Fantastic Location, Nice Pool, Great Housekeeper.
• Non-smoking room smelled of smoke.

“The housekeeper did a fantastic job, and was very friendly. This is a great hotel for family travel. The kids enjoyed the pool, and the location is great; close to Dutch Wonderland, and connected to many outlet stores. The woman at the front desk seemed very uncomfortable in her role, not really understanding how to issue us new keys that would work for the second night's stay. We were told to come back later for our new keys. I think she may have been someone from their sales team filling in. The nice gentleman who was attending the complimentary continental breakfast wore disposable gloves when handling food, but used the same gloves to push down trash in the overflowing can, and then handled food again. The property is very nice and a bit of retraining would make it a slam dunk.”

Jun 10, 2007 by Gary from Georgetown, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Room was ready on time and the personnel were friendly.

“Great location, friendly staff, and clean room.”

Dec 12, 2006 by Debbie from Galax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location for area attractions.
• No indoor pool.

“Excellent location to area shopping, entertainment, Amish culture. Hotel presents with attractive decor. Continental breakfast is appealing.”

Sep 27, 2006 by Nancy from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like the fact that breakfast is included with the room.
• They put us in a room with a king size bed and pull out couch.

“I thought that this hotel was a good value for the money. The location was great and we had easy access to everything that we wanted to go and see in Lancaster. My only complaint is that they put us in a room with a king size bed and pull out couch instead of a room with two queen beds. We stayed with our two small children, so I was not happy that they did not have another room available for us.”

Sep 14, 2006 by Wayne from Derby, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[1] • Location:[8]

• Clean.
• Maid went into baggage. nothing taken.

“Other then the maid going into baggage everything was fine.”

Aug 10, 2006 by John from Carlisle, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient location near attractions.
• Amenities not as good as expected. fitness center, pool, etc.

“The was a little small for a family of four, but it was only a one night stay, so it was acceptable. Fitness center was extremely small, containing only two tread mills and a bike.”

Jun 1, 2006 by Joe from Brick, NJ
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[10]

• Front Desk staff very accommodating - especially General Manager..
• Room was never cleaned - slept on dirty sheets, toilet was clogged upon arrival, food left in fridge.

“The staff at this hotel was very accommodating. Everyone was ultra friendly and happy to please me. Unfortunately, the room was not clean