Best Western White Oak Grand

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User Reviews for Best Western White Oak Grand, Kalispell

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Aug 3, 2008 by Andrew from Boise, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• It was clean and quiet.
• It was a little bit overpriced.

“Very nice hotel. Closer to Flathead lake than Kalispell. Both inside and outside of hotel are very nice in appearance. Fairly new. Linens are typical for a Best Western. Was comparable in price to other hotels in the area, but still felt a little overpriced.”

Aug 14, 2006 by Ashley from Las Vegas, NV
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[7]

• The owner returned my call when I left a complaint on his cell phone voice mail.
• After confirming a late arrival, there was nobody working there when we arrived so we had to find another hotel.

“My experience at the Best Western White Oak Grand was not so grand. Although the hotel has the appearance of cleanliness and professionalism, the reality that these qualities are lacking were obvious when there was nobody working in the entire hotel when we arrived for our CONFIRMED late check-in. After waiting over an hour and finding no help from the 800 number, we went searching for another hotel at the suggestion of the Help Desk from the 800 number. When we returned the next day, nobody was willing to take any responsibility and no compensation or upgrades were offered. Housekeeping was also an apparent issue as we learned during our 4 night stay. The beds were made but that is the extent of what was done. Dirty towels and cups were removed from the room but never replaced without a call to the front desk. And when a request to replenish supplies was made, we were often the ones having to retrieve them as there was no other staff person working. I wouldn't recommend this hotel unless management and staff changes are made.”

2 of 2 people found this review helpful.

Amenities at Best Western White Oak Grand, Kalispell

24 Hour Front Desk AM/FM Alarm Clock Business Center Coffee Maker in Room Elevators Fishing Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking

Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Pool Room Service Safe Deposit Box Television with Cable

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