Holiday Inn Express Hotel & Suites Detroit-Downtown

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User Reviews for Holiday Inn Express Hotel & Suites Detroit-Downtown, Detroit

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Oct 3, 2009 by Gary from Garland,TX
Overall Rating: 8

• Staff was always asking how you were and if you needed anything.
• Would have liked to have known they were going through renovations ahead of time.

“The staff was awesome. The breakfast was okay but wasn't restocked when I arrived with an hour left in the service. The fire alarm went off at 4AM and after trudging down 5 flights of steps and standing on the curb of Michigan avenue for a half hour we were told it was a false alarm but no apology or compensation was offered for the major inconvenience.”

Jun 1, 2009 by Doug from Newmarket,Canada
Overall Rating: 8

• Friendly and
  helpful staff.

“Excellent location for downtown Detroit, friendly staff and
very helpful.”

Feb 6, 2009 by Amy from Fremont,OH
Overall Rating: 7

• Close to everything.
• The really drunk girls at the restaurant/bar ruining my time there.

“Good over all. Comfortable and clean. It does need to get wireless internet that was not a good thing. My husband had to plug in and I never was able to get on-line.
My bed was comfortable and sheets were clean. I would recommend this hotel for people who are there for Red Wing games and Casinos but not to stay if you want a place for kids. There is only a pool for them.”

Feb 2, 2009 by Christina from London,Canada
Overall Rating: 4

• Location.
• Poor parking, valet parking was
  understaffed, ice machines on several floors did not work.

“Staff was pleasant and helpful. The parking situation was terrible. We were holding up traffic waiting for a parking attendant. There was only one valet parking attendant for a very busy hotel.”

Sep 14, 2008 by Bob from Rochester, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location and safe.
• It was all good.

“Hotel was clean and friendly. In good shape.”

Sep 1, 2008 by Alice
Overall Rating: 7

• Have to pay for valet parking, no choice.

“Friendly staff, good location. Not as clean as I would have liked.”

Aug 11, 2008 by Jennifer from Byron Center, MI
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[9]

• The location to Ford Field.
• The wait to get a room.

“We arrived at the hotel at 2:30 pm. Check in was at 3 pm. We had tickets for an outing at 4 pm. After 5 hours in the car a short nap, bathroom and relaxation before hand would have been great! We got into our room at 3:45 pm! I was not happy with the hotel front desk staff. They overbooked their hotel and we all had to suffer for it!”

Aug 7, 2008 by Stacy from Saint Joseph, MI
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[9]

• The adjoining restaurant had excellent food & service.
• The lobby bathroom was locked & out of order.

“We had a beautiful view of the city - however, the windows were so dirty to look out from the inside of the room. Had to wait an hour after check in time because the room wasn't ready yet. Breakfast area was very small, no place to sit & eat and even though we were down there at 8:00am they were already out of a lot of food that wasn't get refilled the whole time we were there. But on the plus side, it was included in the price of the room.”

Aug 5, 2008 by Kenny
Overall Rating: 8

“Good hotel, friendly staff and would visit again.”

Jun 27, 2008 by Richard from Niagara Falls, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location.
• Elevators squeak all night long.

“Located in the Heart of Downtown Detroit, the Holiday Inn Express is a short walk (5 blocks) to the riverfront. The free breakfast includes scrambled eggs and bacon too! Valet parking was $18 per day when I stayed here, but city parking is high to begin with and the young valets did no harm to my car. The pool is on the top floor and it's nice and sunny when the clouds are no overhead. There is a business center with free internet, Ask for a room away from the elevators as the middle one squeaks loudly throughout the night,”

Mar 19, 2008 by Dave from Portage, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room size and location.
• Elevator sipped.

“This hotel was more then expected from a Holiday Inn Express. I was extremely impressed with the overall size of the suite that I stayed and the professionalism of the staff. I will recommend this hotel to others.”

Feb 29, 2008 by Al from Jenison, MI
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[7]

• Helpful staff.
• Room cleanliness was not as good as expected.

“I would consider it a decent stay for a "place to crash" in the downtown area. We weren't in Detroit for the room itself, so it served its purpose. Staff was friendly and helpful, but it wasn't the cleanest room I have ever stayed in.”

Feb 20, 2008 by Sharon from Grand Rapids, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• It was close to Joe Louis arena and you could take the people mover to get around easily.
• We never received our wake up call and the line for breakfast was very long, it took forever to get our breakfast.

“This hotel is right downtown and the people mover station is less than a block away, so you can jump on the subway and get around to most spots of interest without having to drive your car and worry about parking. You have to use the valet service at the hotel where they park your vehicle in an underground secured spot for $18 per night, but it was worth it, because we knew the vehicle was safe. The hotel overall was nice and clean; we did not venture into the pool or workout facilities, since we only stayed one night. We had a great clean, warm room with a king sized bed and it was nonsmoking and had no smoky smell to it. Our own problem was we never received our 9 a.m. wake up call; breakfast only goes to 10 a.m. and we got down there around 9:50 a.m. the line was about 15 people long, and no one was moving through very quickly since people were waiting for fresh, hot scrambled eggs to be cooked and waiting on the toaster, so that was a headache, but that's our only complaint. We would stay there again without a problem and just set our own clock/radio/phone alarm instead.”

Feb 13, 2008 by Marcia from White Lake, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• It was very clean and pleasantly decorated with a great view of the city.
• The staff was not very friendly and they want us to pay 18.00 for valet parking. We felt that they should accommodate their customers.

“This hotel was overall a pleasant experience. The pool was very clean and heated with a great view of the city. The rooms were very clean, comfortable, pleasantly decorated. We did not have a chance to dine at the restaurant, but it did look like a good place to eat. The staff could have been friendlier as they were a bit cold toward us. Overall, we had a good experience and will be back one day with our children. It is also located conveniently Downtown Detroit.”

Feb 7, 2008 by William from Zeeland, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] •

• I liked the convenience of having the bar/restaurant (Big City) connecting with the hotel which provided shuttle service to the event we were there for.
• We both did not like the parking arrangements, Valet parking only no word of this when ordering our room, $18plus , not good.

“The hotel was easy to find, clean, good service, room was fine, good location to our event we were there for. My wife and I both did not like the parking arrangements, Vallet only! I should be able to decide how I park my car Valet or park it my self. There was no notification when ordering the room of a $18 charge for Valet Parking Only, I don't like surprises like that, other than that real happy with our stay.”

Feb 5, 2008 by Kevin from Murfreesboro, TN
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The free breakfast was great!
• No hot water for shower 1 morning of stay.

“Good hotel in good neighborhood with good bar / restaurant attached.”

Feb 4, 2008 by Sven from Jackson, MI
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[8]

• The king size bed.
• Rude staff.

“The room was fine. I thought the sheets were nice, but there were white stains on the duvet cover. The front desk staff I spoke to over the phone was rude. The breakfast wasn't very good. Don't eat the scrambled eggs.”

Jan 25, 2008 by William from Cleveland, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[9]

• The location was good, but front desk service was upsetting.
• I asked for a upgrade and was denied, but my friends came hours later and was granted an upgrade.

“This is a good hotel to stay at, but the front desk service and valet was horrible. I requested an upgrade and was denied and my friends showed up after me, and was given an upgrade. I'm still trying to understand that one.”

Jan 23, 2008 by Shawn from Warren, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Comfortable bed.
• Breakfast was terrible.

“This hotel was very under-staffed. There was a multitude of things going on in Detroit when we stayed there and the hotel was simply unprepared. You had to stand in line at the breakfast buffet for over 25 minutes for disgusting eggs and bacon. Valet totally backed up, called housekeeping to request towels in the pool area and never received them, vending machines not stocked, etc. Hotel was clean and comfortable but clearly, they are not focused on customer service.”

Dec 25, 2007 by Warren
Overall Rating: 8

• Hotel staff was very helpful but the breakfast bar need more of a selection.
• the location was in downtown Detroit and the street appeared to be safe but there was several homeless type people standing around the area

“Clean rooms, nice bed, nice shower and in a convenient location.”

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Amenities at Holiday Inn Express Hotel & Suites Detroit-Downtown, Detroit

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Business Center CD Player Casino City Center Coffee Maker in Room Connecting Rooms Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Golf Guest Laundromat Hairdryers Available High Speed Internet Access Ice Machine In Room Movies

Indoor Pool Internet Access Iron Kitchen Kitchenette Laundry/Valet Services Modem Lines in Room Multilingual Parking Pets Allowed Pool Public Address System Radio Refrigerator Rollaway Beds Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Valet Parking Vending Machines Video Checkout Wake-up Service

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