Fairmont Copley Plaza

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User Reviews for Fairmont Copley Plaza, Boston

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Apr 30, 2008 by Jim from Foxboro, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Luxury in every way.
• My room smelled of cigarette smoke.

“The Fairmont Copley Plaza is a tremendous hotel, in a great location, with great staff, and luxury accommodations. We will be back.”

Apr 29, 2008 by Linda from Kirkland, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was fantastic.
• Room was small.

“The hotel was beautiful, everything you expect from a Fairmont hotel. We found the room a bit small for entertaining. There was only one chair and guests had to sit on the bed (awkward & uncomfortable for 3 people). Bathroom was also small, no place to put toiletries. First bathroom I've been in where they had no room to put the Kleenex (it was in the bedroom on the night table). All in all, very clean and comfortable - just small.”

Apr 26, 2008 by Rosalie from Centerville, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location and buffet breakfast.
• Comforter on bed, would prefer fresh duvet cover.

“An old, updated hotel with excellent location. Still has some smoking rooms, one of which was initially assigned to me. This would have made the entire experience unacceptable, if they had not been able to change the room.”

Apr 25, 2008 by Mike from Middletown, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful. Luxurious, perfect location.
• A/C either wasn't yet on, or not working properly. Very warm!

“A beautiful spot in the perfect location. Superb amenities, luxurious appointments, wonderful service. A true 4 star hotel in my humble opinion.”

Apr 23, 2008 by Larry from Cooper City, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, old world charm.
• Room was hot.

“Nice older hotel located next to an upscale mall and close to the airport.”

Apr 23, 2008 by Chris from Freeport, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Fantastic location, high quality hotel.
• Small room.

“The Fairmont is a classy, historic feeling hotel in a great location. The service was excellent.”

Apr 22, 2008 by Linda from Wallingford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully decorated, comfortable and friendly.
• No issues noted.

“Excellent location and the room was beautifully appointed.”

Apr 22, 2008 by Rick from Hyannis, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean room with everything you need.
• $14.75 is a tad steep for internet access.

“Very nice hotel but I was surprised they had a fee for internet access. Most hotels do not charge for that service any longer.”

Apr 16, 2008 by Richard from Bar Harbor, ME
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Outdated.

“This hotel is ill equipped for today's traveler. They cannot run air conditioning at the same time of year they have heat, so room temperatures were around 80 degrees; Rooms 28-32 on each level smell like fried food from the kitchen's hood system; the hotel moved me to another room, but I'm sure others experienced the same problem. I will not stay at this property again unless major renovations are done.”

Apr 6, 2008 by Byron from Berkeley, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient - exceptional hotel.
• In room dining could arrive faster (took 60 minutes).

“This is a great old style hotel with tremendous charm. Have stayed here several times. Staff has always been attentive and excellent. Very convenient to most of Boston on Copley Square. Westin and Marriott are both close but do not have the charm of the Fairmont.”

Apr 2, 2008 by T from Harvard, MA

Cleanliness:[9] • Staff:[5] • Location:[10]

• Elegant, great location.
• Non-smokers beware. We checked in, was told the only room left was a smoking room.

“When we checked in, they told us they were sold out and only a smoking room was available. We are non-smokers and were told we could cancel our reservation (at 8pm), try to find another hotel, or deal with the smoke smell in the room.”

Apr 2, 2008 by Eileen from Warwick, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• This hotel is in a great location.
• The beds are not very comfortable.

“The hotel has been updated but it still holds an antique charm. It is centrally located. There was a mouse trap in open view beside the TV. The bed was not heavenly and quite hard to sleep on.”

Apr 2, 2008 by Gail from Cottekill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, convenient to the college we were visiting, and beds were extremely comfortable.
• That they charged us twice as much as our reservation because we had a child and we needed to get a room with two beds.

“This was a first class hotel. The lobby is exquisite and the room we stayed in was grand. The marble bath was lovely and the views from the windows were fantastic.”

Mar 31, 2008 by Bob from Norton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing hotel.
• I did not like leaving.

“This is an amazing hotel.”

Mar 30, 2008 by Sheryl from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and service.
• $42 / day for parking, which was not noted in my booking.

“Great location, nice hotel, great service, however the electricity went out when I dried my hair and parking was $42 / night, more than NYC valet parking and not told to me prior to parking.”

Mar 22, 2008 by Ashley from St Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Unbelievable staff, absolutely stunning hotel, amazing price.
• Room was on the smaller side.

“The Fairmount was not only mind-gaspingly gorgeous (I heard it was recently renovated), but the staff was by far the best staff of any hotel I've ever stayed at. I'm a writer, and while I'm a successful one I'm not exactly "rolling in it". I didn't expect the concierge and front desk individuals to be as wonderfully gracious as they were. They even delivered a FedEx package to my room as soon as it arrived. I think I rang the concierge six or seven times, and he was just lovely and quite insightful. I wouldn't ever want to stay anywhere else in Boston.”

Mar 19, 2008 by Sharon from Marblehead, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very elegant.
• The room was too small and had no comfortable chair.

“A beautiful, elegant hotel and superbly located. The only drawback was that our room was small with no comfortable chair.”

Mar 16, 2008 by Henry from Westfield, MA
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[8]

• Location in central Boston provides easy access.
• Cleanliness of room was lacking and several items needed repair.

“Classic Boston hotel with impressive lobby, and attentive staff. While they claim to have done a recent renovation, my room had a broken (and dirty) phone; some used toiletries, dirty sink, and several other minor items of neglect. Satisfactory, but not 4 star.”

Mar 16, 2008 by Dave from Mansfield, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful historic hotel but 100% updated.
• Our room was tiny. The TV was on the side of the bed and no couch/chair.

“Hotel is spectacular but our room was tiny. No place to sit other than the bed. The TV was on the right side so you couldn't even sit in bed and watch TV.”

Mar 12, 2008 by Evelyn from El Paso, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[10]

• A very beautiful old hotel.
• Room size and bathroom.

“Wonderful location, historically significant.”

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Amenities at Fairmont Copley Plaza, Boston

24 Hour Front Desk AM/FM Alarm Clock Babysitting/Child Services Bar/Lounge Barber/Beauty Shop Business Center Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services