Holiday Inn Express Boston

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Oct 21, 2009 by Shawnika from Philadelphia,PA
Overall Rating: 10

• Excellent customer service.
• Leak in the ceiling.

“We spent less money than the rest of the wedding party who stayed closer in the city. We had easy access to the train and excellent direction from the staff. Breakfast was very good and plentiful even though there were a lot of guests. The location is right next to Marshall’s and Target so we could replace anything we forgot. But, the front desk also offers free amenities. It was a lovely experience.”

Aug 17, 2009 by Mark from Lodi,CA
Overall Rating: 6

• Shuttle bus, the additional cost, why not include it in the hotel price?

“Overall hotel OK, but the shuttle bus to the airport left a bad taste for me. Slow and the additional cost not stated on Internet, the cost was minimal, why not include it in the hotel price. The purchase of tickets seemed tacky. I chose this hotel for it's close proximity to the airport and transit via the shuttle. I will not stay here again because of the shuttle. I liked all other aspects of the hotel.”

Jul 11, 2009 by Don from Middleburg,FL
Overall Rating: 9

• Hotel is located within a short walk to the subway and a small mall.
• I liked everything about the hotel.

“Hotel fully met my expectations. It was reasonably priced and located within walking distance of the subway. The staff was friendly and helpful.”

May 23, 2009 by Vinay from Forest Hills,NY
Overall Rating: 4

“Breakfast is included. However it had a very limited choice.”

Mar 17, 2009 by Tony from Middle Sackville,Canada
Overall Rating: 9

• The staff was unbelievably friendly and helpful. Everything we asked for was fully explained. Loved it.
• Area was not in a great location for walking. Thought it was a bit frightening especially when walking from the subway late at night.

“Hotel was surprisingly comfortable for the modest price. It was located near the I93 and only a five minute walk to the subway making it quite easy to get around. The staff was extremely friendly and helpful. Overall a very pleasant stay. I would recommend it to anyone. The complimentary continental breakfast was hot, fresh and had a good selection.”

Mar 10, 2009 by Gail from Mount Kisco,NY
Overall Rating: 9

• Free hot breakfast, computer and printer in lobby, free newspapers, 24hr hot chocolate, coffee & tea.
• At end of long, exhausting day, night
  manager didn't understand my parking concern. Had to wait & go out with him & turned out I was right.

“Daytime front desk personnel are extremely friendly. Night manager seemed a little harried. After getting lost numerous times that day - first time in Boston - I arrive at hotel and park against a fence that mentions parking permits only - I did get a parking permit when I checked in, but during the day I parked in an area that didn't mention permits. I go to the night manager and ask if it's okay to park against the fence if it says Parking Permits only and he says no, you have to park in spaces between yellow lines. I go back out again and see that my car is parked between yellow lines. I go back in and the manager makes me wait a few minutes then goes out with me and apologizes when he realizes I'm properly parked. Apparently he thought I was parked against the fence right outside the hotel entrance, even though I told him there was a sign mentioning parking permits which was not on the fence right outside. Otherwise the room was fine, free breakfast and papers and coffee, tea and hot chocolate very welcome and the computer and printer in the lobby for guests' use came in very handy.”

Oct 8, 2008 by Christine
Overall Rating: 9

• Free breakfast! And close to subway.
• Noisy plumbing!

“The only problem was some banging pipes early in the morning, but we had to get up anyway. Oh, and the clock in the room didn't work - good thing we didn't rely on it. It's close to public transit, free breakfast, good price - I would definitely stay there again.”

Sep 1, 2008 by Don from Logan AU
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Convenient, affordable and well located with pleasant staff.
• Near noisy road.

“This was my home in Boston for a few days and I hope someday to come back!”

Aug 20, 2008 by Ana from Valencia ES
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• It met my expectations on price and quality level.

“It met what I was expecting. Breakfast quality poor, room ok according to price level.”

Aug 17, 2008 by Sandra from Fall River, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[3]

• Standard cleanliness.
• Location, requires transport to get to Boston and it's a rough -looking neighborhood.

“It's fair, clean place to spend a night.”

Aug 16, 2008 by Craig from Portland, ME
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[7]

• The view.
• Small bathroom.

“Hotel was great. Staff was very nice and helpful. Bathroom could have been bigger. Over all I enjoyed my stay.”

Aug 16, 2008 by Monica from Silverdale, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Home made cookies every night and ready made hot cocoa.
• They recommended the Bean town trolley tour.

“Nice hotel - loved having the WiFi and computers in lobby. Close to restaurants and subway.”

Aug 14, 2008 by Thomas from Parma, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• It was not in the congested part of the city and the breakfast bar was well kept.
• All the streets were one way and if you came in any direction except from the north it was a nightmare to get too!

“Very clean and the staff was friendly but there was not ice or soda and snack vending machines available, the breakfast was very well prepared.”

Aug 11, 2008 by Mary from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient.
• Bathroom too small.

“Great for visiting Boston. Close to the T station, easy access to T station. Great if you just need a clean and safe and convenient hotel while touring Boston. Free parking and nice staff.”

Aug 2, 2008 by Kevin from Bensenville, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Friendly staff.
• Location, in relation to what we were doing.

“We had a nice stay. The employees helped with directions and shuttle from airport.”

Jul 24, 2008 by Ted from St. Paul, MN
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[5]

• It was not so far from the Airport.
• It was not easy to find that hotel.

“In general as I was there for a very short time, it is fine for me, no any suggestion.”

Jul 21, 2008 by Yiyi from Cambridge, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• The location was ideal for use of public transportation.
• The area surrounding the hotel was not ideal.

“Overall, the hotel was a great value: between the free breakfast and the location relative to the red line, it streamlined and economized the trip wonderfully.”

Jul 20, 2008 by Dave from South Plymouth, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly and helpful.
• The bed was way too hard. Killed my back.

“The staff is this hotel's best asset. Very friendly, helpful and extremely honest and candid. They went out of their way to see that our stay was pleasant worry free.”

Jul 8, 2008 by Julie from Sellersville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was excellent and so friendly.
• It was hard to enter the street because it was a one way street.

“Everything was wonderful. The only complaint we had was the bed was small and the complimentary omelets were gross. Other than that, for the money you could not beat this hotel. There is a large strip mall around the corner that was very convenient considering we were traveling with an infant and un expectantly had to pick up a few things.”

Jul 8, 2008 by Tony from Ridgewood, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Good service, nice rooms and big double beds.
• Breakfast dinning room was a little crowded.

“Everything with the hotel was good.”

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Amenities at Holiday Inn Express Boston, Boston

24 Hour Front Desk AM/FM Alarm Clock Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center Coffee Maker in Room Concierge Desk Connecting Rooms Copy Service Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Airport Shuttle Free Newspaper Golf Guest Laundromat Hairdryers Available

High Speed Internet Access Ice Machine In Room Movies Iron Laundry/Valet Services Modem Lines in Room Multilingual News Stand Parking Radio Restaurant Safe Deposit Box Satellite TV Security Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Video Checkout Wake-up Service

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