Holiday Inn Express Orange Beach-On The Beach

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User Reviews for Holiday Inn Express Orange Beach-On The Beach, Orange Beach

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Sep 8, 2008 by Donn from Auburn, AL
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[8]

• Less expensive than the conference hotel.
• Musty, dirty, damp, lumpy mattress, bad breakfast.

“I stay at Holiday Inn Express hotels regularly because they are consistently good quality for the money. The Holiday Inn Express in Orange Beach does not fit the quality standards. The carpet on the 5th floor was damp from poor circulation; the bathroom was musty and mildew; the breakfast bar was under-stocked and not well maintained. I will not return to this hotel.”

Aug 28, 2008 by Jana from Ft. Smith, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience, cleanliness, close to everything we wanted to do.
• Everything was great!

“Breakfast was amazing, much better than your typical free continental breakfast - we had a hot meal every morning!”

Aug 8, 2008 by Jamie from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Polite staff, very helpful and quick.
• Cheap updates, bad paint job, ugly bathroom.

“This hotel is wonderful for traveling on a budget without sacrificing safety. Desk clerks were very nice and friendly. Tub lining was coming up but maintenance fixed it within a few hours. Front desk even called before after to be sure that it was taken care of. It is worth the extra money to pay for a gulf front balcony but only if you are second floor or above. First floor view is of the back of the pool chairs. Building was obviously updated with sub par craftsmanship (different shades of grout in the shower, old paint showing through the new paint, unpainted sections). Side door is supposed to require hotel room key to open but remained unlocked for our entire 4 day stay. The boast that they were rated number 1 showers but they should change it to number 1 shower heads because beyond that, the shower was no attractive or spacious.”

Jul 10, 2008 by Adam from Troy, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Close to the beach at a reasonable price.
• Still a little pricey for the small rooms.

“When you think Alabama, you don't typically think of white, sandy beaches and turquoise waters, but you should. The Holiday Inn Express at Orange Beach exceed any expectation. Located on the shoreline, this hotel has a friendly, outgoing staff with accommodations and facilities that are convenient, accessible and easy to use. A great place to stay on a budget.”

May 20, 2008 by Clu from Picayune, MS
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[7]

• I like that is was on the beach.
• Check out was at 11, not 12, even though all posted signs said 12. As such the maid removed my items from my room thinking we had left them.

“The shower curtain was broken, the shower was mildewed. My clothing was brought to lost and found from my room as the maid cleaned my room before the posted checkout time. The girl behind the desk offered an apology and said check out was at 11 even though the sign on the door and my itinerary said 12. To me, an apology is meaningless if you try to justify your actions in the same breath. I mean you are either wrong or not. They were obviously wrong.”

Apr 27, 2008 by Lacee from Jacksonville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the staff. They were so nice to us!
• I didn't like the smell of the shampoo, soap etc.

“Nice place to stay, will definitely stay there again. Staff was very friendly.”

Mar 31, 2008 by Jackie from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, friendly, great pool and beach access.
• The gym was small.

“Overall, I thought it was very nice place to stay.”

Feb 21, 2008 by Gail from Seminary, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Loved the beds they were great.
• Could not see the ocean from room.

“My three children from 7 month to 21 had a great stay. The two older children had access to the beach as well to entertainment across the street.”

Oct 27, 2007 by Stephanie from Lake Charles, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beach front location was great!
• Finding a parking space was difficult.

“Good location! Nice clean room at a beach front hotel. Nothing fancy, but fit the bill for a family vacation stop!”

Oct 26, 2007 by Julie from Pass Christian, MS
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[10]

• The continental breakfast was stellar.
• The bathroom was not very clean.

“It was obvious that they were having major leakage problems in the lobby, but not in the rest of the hotel. Although the bathroom was not clean, the room was clean and spacious.”

Oct 15, 2007 by Donna from Satsuma, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was on the beach, nice pool, nice continental breakfast.
• No restaurant.

“The room was comfortable with the amenities of a microwave and refrigerator which was great for the leftovers from our meals at various restaurants. The proximity to the beach was great. There are lots of good restaurants nearby. The staff was helpful.”

Jun 21, 2007 by Delilah from Vicksburg, MS
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[6]

• It was very pricey for the accommodations!
• The price.

“Was not impressed.”

Jun 10, 2007 by Tracie from Mobile, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• For a Holiday Inn Express, the atmosphere was fun and beach, with a great pool and grill.
• Most of the balconies face the parking lot or another building instead of the beach.

“I admit my expectations were not very high, but we were on a tight budget this year for the family vacation. However, I would recommend it to any family who doesn't spend much time in their room anyway. The pool was great and very family friendly with a grill, music, and waterfalls for the kids to play in. They have beach chair service. All the restaurants we ate at were within a couple of blocks. The putt-putt/arcade was right down the street. It was a very good experience. However, with the amount of children running around, I would not deem it a romantic place for couples. The staff was all very friendly and helpful.”

Apr 26, 2007 by Anonymous from Montgomery, AL
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[10]

• Breakfast.
• The customer service left a lot to be desired. We were sent to the wrong room three times, and that night our toilet overflowed.

“The customer service left a lot to be desired. We were sent to the wrong room three times. We realized that after our third trip to the front desk to get the key to work, walked into the room, and someone's belongings were already there. That night (10:30) the toilet overflowed and water covered the floor so we called guest services. About 20 minutes later, someone came up with cleaning supplies, but no plunger. She went to "look for a plunger". An hour later she still hadn't returned so I called back, and she said she couldn¿t find a plunger. Yet another hour later, I called back again and there had been a shift change. The new staff had not been told of the problem with the toilet, so a new person went on the hunt for a plunger. She finally came back about 30 minutes later and resolved the problem. It was almost 2:00 in the morning before we got to go to bed. This was the worst hotel experience I have ever had.”

Apr 3, 2007 by Lem from Auburn, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Great for kids.
• No view from this room.

“Good location and facilities for families.”

Mar 10, 2007 by Jonathan from Marietta, GA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[9]

• Excellent mattress, blankets, and pillows.
• Wet paint on bathroom doors & walls. Check out time different from information given online. Noisy ice maker in front of room.

“The price was a bit too high for the quality and size of hotel room.”

Jan 31, 2007 by Chris from Fyffe, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Most comfortable beds!
• Can't everything was great.

“We were in orange beach looking for a place to have a wedding for our daughter. We loved our visit and our hotel was very clean, nice people. Great beds!”

Aug 15, 2006 by Brenda from Kenner, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location, walking out the back door of the hotel to the beach was perfect!
• Beds were full side not queen as advertise, carpet was always damp in the room.

“The staff was great, from the time we got there they sat the tone for the rest of our stay. Being on the beach was icing on the cake.”

Jul 8, 2006 by Janice from Alabaster,Alabama
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[10]

• It is on the beach!
• Too expensive!

“The staff was friendly and hotel was OK. I had reserved 2 rooms, but when we arrived, only one room was ready and then when the second became available, it was 6 floors from the first room. Another downer is that the second day the cinnamon rolls were not available in the breakfast buffet! It is expensive for what it is! The cleaning staff is very pushy and not all that good at cleaning! The sleeper sofa in one room had dirty linen from the previous tenants. ”

May 2, 2006 by Karen from Decatur, AL
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[10]

• Easy to find, pink color stood out, awesome location
• Extremely loud, noisy, talkative maids

“Attractive hotel directly on beach with great private balcony. Rooms were nicely equipped with fridge, microwave, blow dryer, iron & ironing board, and high speed Internet access. Wonderfully convenient location - could walk to many restaurants and attractions. Well lit, safe parking lot. Very pretty pool/hot tub area. Would definitely stay there again and recommend to others. My only complaint is the unnecessarily loud, noisy housekeeping staff. I would be sleeping like a baby until they started their daily rounds and from then on, it would be impossible to sleep. I kept a do not disturb sign on my door most days, and they would rudely bang on my door anyway, completely disregarding my request for privacy. They would persistently bang on the door, repeatedly saying "housekeeping," until I would tell them I didn't want my room cleaned. I've never had this happen before - at any hotel. Usually when you put a privacy sign on your door, you can rest assured that you will not be disturbed - but not at this particular hotel. They ignore privacy signs and I find that to be terribly rude. Overall, I enjoyed this hotel stay very much and would definitely stay there again.”

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Amenities at Holiday Inn Express Orange Beach-On The Beach, Orange Beach

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bath Tub Breakfast Buffet Business Center Coffee Maker in Room Copy Service Cribs Available Desk with lamp Email Service Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat

Hairdryers Available High Speed Internet Access Ice Machine Internet Access Iron Modem Lines in Room News Stand Outdoor Pool Parking Pool Radio Refrigerator Safe Deposit Box Satellite TV Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Wake-up Service

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