Courtyard New Haven at Yale

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User Reviews for Courtyard New Haven at Yale, New Haven

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Aug 28, 2009 by Di from Ashburn,VA
Overall Rating: 8

• Noisy street traffic

“Clean, free wi-fi, fridge in room. Hotel staff friendly and helpful.”

Aug 24, 2009 by Ben from University Park,MD
Overall Rating: 8

• close proximity to downtown New Haven and Yale.
• Inattentive staff and non-functioning wireless internet

“The Courtyard By Marriott met my basic expectations and was well worth the bargain price that I got through Priceline Negotiator. The basic amenities provided by the hotel were sufficient, but I was not terribly impressed by the professionalism of the staff or the functionality of the hotel's technology. The housekeeping staff ignored my "do not disturb" sign two days in a row by knocking before 9AM. In another case, I heard an employee reprimand a housekeeper for working too slowly within earshot of guests. This did not reflect terribly well on the hotel staff's professionalism. I will say that the front desk clerks were friendly and helpful. Second, the wireless internet and cable television was not 100% functional, much to my annoyance.”

May 21, 2009 by GScott from Fort Worth,TX
Overall Rating: 8

• Facility was well kept as were rooms.
• Construction activity left odor in hallways.

“Hotel situated in close proximity to nearby places to be in New Haven. Room had double bed, would have preferred king instead. Clean facility and good service. If not for construction activity, higher rating would have been in order.”

May 13, 2009 by Hsi-Chang from New York,NY
Overall Rating: 1

• The staff was friendly ,and helpful.
• Toxic smell in room due to construction. Banging noises on
  Sunday morning.

“The hotel would be great if it were not in such a state of construction. Woke up to banging noises on
Sunday morning, and the hotel room smelled toxic. Like a new carpet.”

May 7, 2009 by from Germantown,MD
Overall Rating: 4

• Nice room.
• Noisy, it's next to a very rowdy frat house.

“Hotel is very nice and clean.”

Mar 18, 2009 by Suzanne from Fredericksburg,VA
Overall Rating: 10

• Enjoyed the breakfast buffet and the business area.
• Somewhat noisy during the day- building on to hotel.

“Excellent service and very friendly. Clean.”

Jan 15, 2009 by Sabiha from Seattle,WA
Overall Rating: 8

• Convenient- not too far from Yale Medical Center.
• The room was not particularly attractive and the walls were pretty thin.

“The Courtyard seemed like a standard transit hotel. It was not particularly classy or polished, but it was comfortable and well situated, and therefore accomplished its goal. However, it seemed that the hotel was in the process of being renovated; with a facelift this could be quite a nice place.”

Nov 21, 2008 by Amy from Dunstable,MA
Overall Rating: 2

• Location.
• We had to change rooms in the morning due to no hot water.

“They were undergoing renovations and moving furniture etc down the hallways and in the elevators. We did not have hot water in the morning so we had to change floors to take showers. By the time we got down to breakfast they rushed us through because it was time to close up. It would have been nice if they had offered us a free breakfast for our trouble but no one mentioned a thing about trying to compensate us for our inconvenience. I don't believe we even got a sorry. I would not stay there again.”

Aug 20, 2008 by Sara from Kingwood, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful.
• Nothing.

“The hotel was great!”

Jul 16, 2008 by Dr. C. from Falmouth, ME
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• Convenient location.
• Tight parking lot and near a shady part of town.

“Convenient to shopping and Yale, my wife and I enjoyed our stay. The staff was very friendly and there were no unexpected charges. Very clean. It is near the edge of the better part of New Haven, but it's New Haven - it's all a bit edgy.”

Jun 5, 2008 by Ally from Newton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Loved the beds and pillows, very comfortable.
• Noise from the street below.

“Great hotel. The bed was very comfortable and loved the choices of pillows provided; there was hard and firm pillows as well as soft and fluffy. The worst part of the room was the traffic noise, it was very bad. I was on the fourth floor and could hear the cars and their horns all night long, ask for a room, that doesn't face the street. I had the AC on in the hope the fan would drown out the noise but it didn't help at all. The maid coming into the room at 8 AM wasn't great but I had not put the do not disturb sign on the door.”

Feb 27, 2008 by Ken from Kingston, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and comfortable. Furnishings were very attractive.
• There were only a couple of tissues in the tissue box.

“The hotel was conveniently situated near Yale University. The lobby and room were very clean and pleasant. Desk people were friendly and efficient. Overall, our stay was very positive. I would recommend this hotel.”

Feb 3, 2008 by Ashutosh from New Haven, CT
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[5]

• The cleanliness in the room.
• Rude front desk manager and broken appliances in the room.

“Courtyard Marriott where I stayed the TV in my room was not working (upon asking the front desk, there were about 10 broken TVs in the hotel and there was nothing they could do about it), the coffee machine was broken (I was so disgusted.”

Jan 16, 2008 by Liz from Rockville Centre, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Everything.
• Nothing.

“Very nice hotel; clean and comfortable; great staff; complimentary snack in room was a nice touch; would definitely stay again.”

Jan 15, 2008 by Doug from Lexington, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Friendly staff even paid for my cab to an interview.
• Parking charges! Under renovation and the area of town has a gritty feel.

“I stayed for one night at the Courtyard and had a pleasant stay. The room was standard, if slightly small. Parking was quite expensive (13$ with taxes) but is limited in the area so this may be typical. They appear to be doing renovations to the outside areas and some of the rooms, which caused some noise and debris. Overall, a stay that met my expectations.”

Dec 30, 2007 by Hsiao-Pin from State College, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to Downtown.
• Parking fee.

“This is a pretty good hotel and I would recommend this to anyone who is going to Yale university.”

Dec 26, 2007 by Lew from Lexington, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was friendly, pleasant and professional!
• Parking lot is somewhat difficult to Navigate.

“For the price, the property is a very good value.”

Nov 28, 2007 by Lonnie from Liverpool, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly staff, nice rooms.
• Garage needs security & better design. Need pool.

“All in all, this was a good hotel visit. We did not feel secure in the garage as anyone at anytime could walk in. Furthermore, the narrow entrance into the garage made it difficult to enter (we scraped up our car). Nice staff. Rooms were good but need more attention to cleanliness. Plenty of nearby restaurants.”

Nov 26, 2007 by Jessica from Somerville, MA
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[4]

• Convenient location.
• Parking - expensive and inconvenient.

“Long wait to check in and the receptionist tried to convince me that parking meters were enforced on Thanksgiving day. If you find people like this entertaining, this place is not too bad. Overall, this location is not up to the standards of Marriott.”

Nov 4, 2007 by Lloyd from Buford, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Clean, good for business.
• Parking cost.

“Everything is good but the parking cost. Should not complain due to great price on hotel, but don't like being surprised with additional costs.”

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