Holiday Inn Vail, Co

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User Reviews for Holiday Inn Vail, Co, Vail

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Apr 7, 2008 by Susi from Westlake Village, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[2] • Location:[8]

• The breakfast restaurant was excellent.
• Room upkeep very marginal.

“The hotel common area was very nice, but that is about it. Toilet clogged daily. Room cleaning poor until last day. Some of the desk people were smart-alecky. Service was non-existent. They gave USA Today to the regular room people, but not to us. I will not stay in this hotel again.”

Apr 3, 2008 by Steve from Castle Rock, CO
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[2]

• Clean room.
• Definitely not a 3 star hotel.

“Not a very professional atmosphere.”

Mar 31, 2008 by Ellen from Indianapolis, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The common room gathering area with fireplace was very nice; breakfast restaurant was excellent.
• Bedding was very thin. This was the only thing I did not like.

“Shuttle bus service was very convenient and ran often. The only thing we did not like is the bedding. The comforter was not even half an inch thick. There were no extra blankets in the room; blanket was thin. I expect much more out of a hotel these days. Especially a hotel in ski country should have a nice, thick duvet.”

Mar 24, 2008 by Robin from New York, NY

Cleanliness:[4] • Staff:[2] • Location:[1]

• Maid service came daily.
• Inconvenient location- not helpful front desk staff.

“One to two stars at most.”

Mar 12, 2008 by Sarah from Denver, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[2]

• I liked the convenience of the shuttle that drove to the mountain.
• It was not upscale nor at the base of the mountain.

“Mediocre.”

Feb 19, 2008 by Pam from Stamford, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• The lounge area off the lobby was quite nice. Comfy leather sofas and large gas fireplace. Great breakfast restaurant, not open at night!
• The tourist info counter was un-manned, no lounge to hang out in at night. No help with bags at the door.

“Nice, middle of the road hotel. Not a bad location if you don't mind taking a shuttle van to ski. Very nice staff, but there was only one restaurant open at night, and it was sushi, not what I want to eat all the time. Lobby was very comfortable with large leather sofas and a huge gas fireplace. I'd try to stay closer to the mountain and pay up a little more for better amenities next time, but it wasn't horrible. I guess you get what you pay for!”

Feb 16, 2008 by John from Pewaukee, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice hot tub/pool.
• No dinner room service (or, the breakfast/lunch restaurant is closed for dinner).

“The hotel itself is classy from the lobby to the rooms to the hot tub/sauna area. The bed was comfortable and the room was clean. Shuttle service was convenient from the hotel in West Vail to the ski slopes, but it was just as easy to drive and park near the village for dining/shopping.”

Feb 11, 2008 by Jenn from Lake Angelus, MI
Overall Rating: 4
Cleanliness:[3] • Staff:[9] • Location:[4]

• Front desk staff-decent shuttle service.
• Poor room service, coffee machine, ugly room.

“Rooms are not up to par, beds were horrendous front desk staff is excellent.”

Feb 1, 2008 by Abraham from New York, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[6]

• Swimming pool and hot bath.
• Room had broken TV, broken shower head, no place to put toiletries in the bathroom, stale and smoke smell throughout.

“It is a low end hotel with overpriced facilities.”

Jan 14, 2008 by Cedric from Orlando, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby, able to open windows in rooms.
• Closet space.

“Great Hotel, family friendly, romantic & relaxing lobby, great shuttle service, close to skiing areas & mountains.”

Dec 20, 2007 by Howard from Denver, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The fireplace in the lobby.
• A bit on the expensive side for a 3 star hotel.

“It was appropriate for the star rating.”

Dec 16, 2007 by Jeremiah from Marshall, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I loved the giant fireplace and the heated outdoor pool.
• I wish the rooms were an ad bigger and it was a tad closer to the mountain.

“Very good value. Highly recommended for someone visiting Vail on a Mid Range Budget.”

Nov 27, 2007 by Al from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[5]

• Renovated, nice atmosphere.
• Beds were horrible! Very hard, couldnt sleep!

“When I got there they informed me that there was an additional $50 charge for my pet to stay there!”

Oct 4, 2007 by J from Arvada, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• Good Location.
• Average room size/accommodations.

“Small room and average accommodations; location is hard to beat.”

Aug 26, 2007 by Nancy from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The sushi restaurant was an unexpected, pleasant surprise. The food was good and the service was great.
• Need better pillows.

“My experience was better than I expected. I had mediocre expectations and they were exceeded. I needed something clean, easy to get to and reasonably priced. All of my criteria were met in my one night stay before moving to my next destination.”

Aug 18, 2007 by Deb from Pueblo, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great lobby, great restaurants and spa.
• A bit far from the slopes, but close to shuttle bus.

“Location close to grocery and restaurants, also shuttle bus stop nearby to go to downtown Vail area. Spa was outstanding, but they told us it was closing down. Great sushi bar and our favorite breakfast place right at the hotel. Free internet usage. Pool was a bit murky, and hot tub indoors, but clean.”

Aug 2, 2007 by Shannon from Highlands Ranch, CO
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[3]

• Staff was friendly, check in was prompt, decent work out facilities.
• Common areas desperately need updating.

“This hotel is not conveniently located to Vail Village or Lionshead. Although the description states it was remodeled in 2004, it is in dire need of renovation again. Our room was very tiny, but in better shape than the rest of the hotel. A common complaint that I have for most hotels is that you cannot use the hot tub/pool area except 10 am-9pm. I understand the purpose of the rule if located close to rooms. However, at this hotel the pool/hut tub area is quite separated from the rooms and the hot tub is inside. My husband and I took an early morning jog during our stay and greatly anticipated coming back to the hot tub just to learn that it didn't open until 10 am. Waiting until then would have interrupted our day time activities.”

Jul 28, 2007 by Roger from Overland Park, KS
Overall Rating: 1
Cleanliness:[7] • Staff:[2] • Location:[8]

• Location.
• Attitude of staff felt like it was a youth hostel to wild college kids.

“We arrived, my wife and I and were presented a separate legal document which described the consequences of violating a list of things we were not intending to do like sneaking in pets and more that 4 people per room or trashing the room. They wanted me to authorize them to charge my credit card at their pleasure for anything on the list I had violated. I felt like I was checking into a prison as an inmate not a guest at a hotel. I declined to sign this document and that got a conversation with the twenty-something manager who was in way over her head. I signed 1 paragraph and we called it a compromise.”

Jul 28, 2007 by Nancy from Golden, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed the hot tub and pool and the special pillow menu.
• Small rooms.

“This is a very nice but not luxurious hotel with a great, friendly staff. The fresh brewed free coffee machine 24 hours is a real bonus.”

Jul 24, 2007 by Mary from Denver, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very pleasant.
• The computer did not seem to have a good connection to the internet.

“Quiet, attractive, friendly.”

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Amenities at Holiday Inn Vail, Co, Vail

24 Hour Front Desk AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Americans with Disabilities ACT ADA Compliant Bar/Lounge Bath Tub Business Center Coffee Maker in Room Concierge Desk Copy Service Cribs Available DVD Player Desk with lamp Email Service Executive Level Exercise Gym FAX Fire Alarm with Light Free Newspaper Gift Shop Golf Guest Laundromat Hairdryers Available High Speed Internet Access

Ice Machine In Room Movies Internet Access Iron Laundry/Valet Services Multilingual News Stand Outdoor Pool Parking Pets Allowed Phone with speaker Pool Public Address System Radio Restaurant Room Service Safe Satellite TV Sauna Sprinklers In Rooms TV Remote Control Television with Cable Vending Machines Wake-up Service