Millennium Biltmore Hotel

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User Reviews for Millennium Biltmore Hotel, Los Angeles

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Sep 10, 2009 by Lawrence from Daly City,CA
Overall Rating: 8

• Bed was very plush and comfortable. Strong AC in room.
• Bathrooms are a bit outdated, elevators took forever, slight old musty scent in the hotel overall.

“Old world historical charm in a hotel that has been modernized but still has the slight old musty scent of old historic hotels. Concrete walls make for very quiet rooms and floors though. They should update their toilets but otherwise, the bathroom was fine. Their gym is definitely older but gets the job done. The pool and jacuzzi are older too, indoor and underground. Valet parking is expensive, but quick with unlimited in/outs. I wasn't thrilled when I first got this hotel, but after staying there 3 days, I realized it's a solid hotel experience, just a bit older.”

May 8, 2009 by Jamie from Sebastopol,CA
Overall Rating: 9

• Its old.

“Cool hotel.”

Feb 3, 2009 by Craig from Rio Linda,CA
Overall Rating: 9

• The overall atmosphere.
• The additional fee for parking.

“The room was nice and the beds were comfortable. The downside was parking which a fee of $40.00 was charged for mandatory valet service.”

Oct 20, 2008 by Peg
Overall Rating: 10

• Gorgeous hotel and
  beautiful room.
• Restaurant was a bit pricy.

“Loved the hotel! Beautiful common spaces, felt like we were in Europe. Staff was friendly and welcoming. Room was large and beautifully furnished.”

Oct 20, 2008 by Marc
Overall Rating: 10

• This hotel is beautiful! The history of it was also impressive.
• The bathroom was small.

“This hotel was beautiful! The location was perfect and the history of the hotel was impressive.”

Sep 8, 2008 by Diana from Bonita, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful entry.
• The facilities are very old.

“It's a beautiful hotel with an old time charm. Staff and facilities are well kept, bed is so luxurious. The only thing I did not like is that the hallways and hotel rooms are old and musty.”

Aug 31, 2008 by Jon from Castro Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great. A classic.
• Valet parking was pricey.

“Wonderful classic hotel with lots of Hollywood history.”

Aug 25, 2008 by Lynn from San Diego, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Centrally located to downtown LA and USC.
• The rooms are small though comfortable, poor car valet service, pricy too.

“Four star lobby, 3 star rooms.”

Aug 21, 2008 by Jun G. from Bethesda, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[8]

• Old fashioned hotel.
• Valet parking fee is expensive.

“Valet parking fee is expensive, $ 40 a night.”

Aug 21, 2008 by Work traveller from Australia
Overall Rating: 1
Cleanliness:[8] • Staff:[1] • Location:[8]

• Architecture.
• The rudest staff I've ever encountered.

“I was looking forward to staying at the Biltmore recently, which was my last stop on a month-long work trip around America. I now realize that I could have just seen the impressive architecture and lobby while walking through, rather than having to go through the ordeal of staying there. The front desk staff was phenomenally rude and unhelpful; the rooms were dark and uninviting; and the bathrooms were tiny and unusable. The Downtown area needs to be supported and re-invigorated, but you should definitely stay elsewhere.”

Aug 15, 2008 by Patricia from Rio Rancho, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic, beautiful, product of a by gone era. Bed was wonderful!
• Restaurant was very expensive so we didn't eat there.

“This beautiful hotel was built in 1923 when money was spent to make all the public rooms ornate and lovely. It has been well-maintained and it was a pleasure to stay there.”

Aug 15, 2008 by Elyse from Los Angeles, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[7]

• There was nothing I liked about this hotel. I'd be disappointed if I ever had to stay at this hotel again.
• The staff was very rude, the shower in our room didn't work.

“The all around staff was very rude and unhelpful. I thought it might be due to the fact that my check in time was 3 am yet I found the morning staff to be just as unhelpful. Very disappointed in this hotel.”

Aug 12, 2008 by Jeongha from Duluth, GA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• Food and service were very good.
• Room was not clean and sink was stuck and even hair was there. Dirty!

“Other than cleanness, it was overall good.”

Aug 10, 2008 by Dan from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Upgraded me to a large room on an upper floor.
• Parking fee no other options in the area.

“Very good for business traveler in the downtown LA area.”

Aug 7, 2008 by Michelle from Wildomar, CA
Overall Rating: 1
Cleanliness:[3] • Location:[1]

• Nothing, location horrible, pretentious, room horrible.
• Nothing.

“Check in took 45 minutes, ridiculous, room we were given was horrifying, a box with a view of a roof. We tried to walk around the neighborhood, got approached by 3 different drug dealers, no open restaurants, a dead homeless person. We went and checked out, suffered the monetary loss and went home.”

Aug 7, 2008 by Dave from Littleton, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The breakfast wait staff was fantastic and the hotel has charm.
• There was nothing I did not like.

“Great location, easy access off the interstate, and the whole experience was great!”

Aug 5, 2008 by Lauren from Toronto, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Very clean, excellent location.
• The valet parking scratched the side of our car, did not compensate for damages!

“Hi Millennium Biltmore hotel in downtown Los Angeles is an excellent place to stay for business or leisure travelers. Located in the heart of downtown LA. Staff was very friendly and the hotel was clean and organized. Lobby area was beautiful and rooms were adequate. Only bad thing was the valet parking person scratched the side of the car we were driving. Hotel filled out insurance claim, however it ha been 2 weeks and still have not heard anything back. We would stay there again, however we would use the self parking option next time!”

Jul 29, 2008 by Martin from Frisco, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It's a classy and beautiful place.
• Parking is too expensive and there were not any trash cans in lobby.

“The Biltmore is a grand hotel that has been lovingly taken care of by the Millennium Group. The only odd thing about the room I was in, there was not any artwork on any of the walls! The room size was good and the king bed was fantastic! I regret not spending more time in bed!”

Jul 26, 2008 by Court from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Interior design, lighting, furnishings, top notch staff.
• Nothing.

“A Hollywood classic completely redefined. Modern interiors, sumptuous pool.”

Jul 21, 2008 by Prapat from Houston, CA
Overall Rating: 1
Staff:[1] •

• Nothing.
• Even after all their mistakes they didn't offer any comps to make up for their lack of service.

“I would only recommend this hotel to somebody I held a deep grudge against. Checked in and the 1st room had dirty towels, an unflushed (with debris) toilet and someone had laid on the bed. Room #2 featured a dirty towel and the bed had been moved (by the previous tenant?) to a location under the window and thus had no side tables or lamps. Room #3 seemed okay, until we tried the remote for the TV--didn't work. Each time we dealt with the staff we were treated with about as much respect as a Muslim at a Republican convention meeting. Their pious, sorry, seemed rehearsed. When we returned to the hotel Saturday night there were no towels--obviously they didn't want to miss another opportunity to provide poor service. I've never had such a run of bad service from one hotel--and all with nary an offer of a free breakfast or amenity to make up for their inept operation.”

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Amenities at Millennium Biltmore Hotel, Los Angeles

24 Hour Security 24-hour front desk 24-hour room service Air Conditioned Alarm Clock Audio Visual Equipment Bar Barber Shop Bath Tub Beauty Salon Brailled Elevators Business Center Cable TV Car Rental Desk Cellular Telephone Rental Color TV Computer Rental Concierge Desk Concierge Level Conference Facilities Conference Suite Connecting Rooms Copy Service Cordless Telephone Cribs Available Currency Exchange Door Man Double Bed Elevators Exercise Gym Express Check Out FAX Free Newspaper Gift Shop Hairdryer In Room Handicap Facilities Health Club Heated Pool

Ice Machine In Room Movies Indoor Parking Indoor Pool International Direct Dial Iron Ironing Board King Bed Laundry Service Laundry/Valet Lounge Maid Service Meeting facilities Mini Bar Multilingual News Stand Non-Smoking Room Phone Service Radio Restaurant Safe Safe Deposit Box Sauna Shower Sitting Area Slope View Smoke Detectors Suite TDD Telephone Machine TV Remote Control Telephone Temperature Control Toilet Turndown Service Valet Parking Wakeup Service Wheel Chair Access

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