Grosvenor Resort at Disney

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User Reviews for Grosvenor Resort at Disney, Orlando

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Nov 18, 2009 by U from Wellington,FL
Overall Rating: 1

• Staff -twin bed- unacceptable and hidden fees.

“I would not recommend this hotel and was very disappointed. This is the first time I have been unhappy.”

Oct 26, 2009 by Linda from Orange Park,FL
Overall Rating: 7

• The location across from downtown Disney was excellent. Numerous restaurants in the area. Convenient Disney shuttle service at the Marketplace.
• The $15 per night mandatory resort fee. Hard king bed uncomfortable.

“The mandatory undisclosed in advance $15 per night resort fee is supposed to be for the hotel services such as the pool, parking, room safe etc The everyday buffet breakfast cost of $17.95 was cost prohibitive. The character breakfast costs even more. The king bed was so uncomfortable extremely hard that we kept waking up all night even though we were very tired. The hotel staff were friendly and informative. Since we require a hotel to provide adequate bedding for a restful sleep, we would not return.”

Oct 18, 2009 by Adam from Abington,MA
Overall Rating: 2

• Nice pool area.
• Everything neglected and broken.

“2 broken elevators, our smoke alarm kept beeping, toilet constantly running, all the doors slammed loudly. Very half-assed upkeep. Ridiculous $15/day resort fee.”

Oct 13, 2009 by Richard from Providence,RI
Overall Rating: 7

• very close to attractions.
• Halls and elevators were not very clean, ice maker broken.

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Oct 13, 2009 by Jessica from Albany,GA
Overall Rating: 7

• Location
• Lobby updated, but rooms not updated.

“On entering the lobby, you began to expect a really nice hotel. Our rooms were not. We were next to the trash bins on ground level of the hotel. The rooms were clean, but looked like the bedding and towels needed to be replaced. The staff was not helpful or even friendly.”

Oct 9, 2009 by Fern from Boca Raton,FL
Overall Rating: 3

• The proximity to Downtown Disney was excellent. Pretty clean.
• Customer Satisfaction was not taken into consideration and was not treated fairly.

“At check-in I was told by the desk clerk that the resort fee would be waived. She crossed out the fee and I initialed. At check-out they charged me and said, "Sorry, the girl made a mistake, therefore you have to pay." I think for customer satisfaction, they should have honored what I was told and signed for at check-in. I will not be returning to Regal Sun and will be wary of using Priceline in the future.Some issues with the hotel room. Fridge was noisy and kept me up half the night. The children in the next room were quite noisy and the cleaning staff came knocking on the door at 8:00 a.m. to clean the room, even though I was checking out that morning and did not want to be disturbed.”

Oct 6, 2009 by Jodi from Ft Pierce,FL
Overall Rating: 6

• Hotel was clean.
• Rooms were not resort style just normal motel style.

“The overall outward appearance was fine. but was not happy with the additional $15 per night added on. The room was like any other Orlando motel not light and airy like the pictures. Hotel bus service to attractions was late and it would have been faster to drive myself, also with the additional $15 spent on the room , there went the Disney parking savings.
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Oct 2, 2009 by Anna from Royal Palm Beach,FL
Overall Rating: 9

• I did not like the fact that we had to pay resort fees.

“The lobby was very nice and I was excited to stay there, but that excitement soon faded when we had to shell out an additional $15 per night for resort fees. Our room was not even in the same building as the lobby and we had a nice view of the parking lot. This hotel is one with the rooms with the doors outside, so it was a little noisy later in the evening. The rooms were OK, they were very clean and look like they were updated recently.”

Sep 28, 2009 by Geneva Ballard from Whitmore Lake,MI
Overall Rating: 8

• Convenient to Downtown Disney.
• They put us in the older part of the hotel. $15.00 resort fee.

“The public areas are very nice. The room we had was in the older section. I think since we had gotten such a great price they put us in the older section saving the better rooms for those paying more money. The $15.00 charge was really too much as we did not use their transportation to the parks as we were not there for that.”

Sep 22, 2009 by Sean from Bradenton,FL
Overall Rating: 5

• It was in a convenient location.
• Even after the remodeling, the place is still worn and dumpy.

“This hotel is the old Grovesnor Hotel that seemed out-of-date almost from the time it opened. The ceilings in the rooms and hallways is very low about 6 feet 6 inches it seemed compare to average ceiling heights of 8 feet. The elevators were very slow and hot as well as small, almost claustrophobic. The kids pool with waterfalls and a play area was really cold. The other, more adult pool was warm and not too bad. The Hot tub was cooler than the warm pool, not hot at all.”

Sep 21, 2009 by Lara from Miami Lakes,FL
Overall Rating: 9

• Play area, mini fridge, open to requests being fulfilled for room.
• No child lock on fridge, staff opened curtains and made room cold while we were gone.

“Friendly, helpful staff, 24/7 play area for toddlers, shuttle bus to Disney parks very easy to utilize. Concierge never seemed to be on duty to hand out our free welcome pack, but we got someone to give us a discount coupon for Raglan road. Hotel handled special requests for cribs and king-size bed, and didn't remove the sheets and blankets we brought from home and used on the cribs/bed.”

Sep 21, 2009 by Fran from Lake Worth,FL
Overall Rating: 10

“Perfect location near Disney and newly remodeled.”

Sep 21, 2009 by Jimmy from Hampton,GA
Overall Rating: 2

• The lobby was very nice.

“The hotel itself was nice. Upon arrival we were informed that there was a $15 per night additional charge. The beds were sagging and the decor was not up to the Disney standards.”

Sep 11, 2009 by Amy from Oldsmar,FL
Overall Rating: 8

• Location.
• Hotel charged a nightly resort fee.

“Hotel was nice and in great location. The room smelled like pickles.”

May 4, 2009 by Gislinde from Hampton,Canada

• Room that had lights burnt out in the bathroom and was old. I would not recommend this hotel.

“Great location was poor and outdated rooms.”

May 1, 2009 by Diane from Danvers,MA
Overall Rating: 9

“Nice hotel with all ammenties. Family friendly.”

Apr 29, 2009 by Pamela from Fort Myers,FL
Overall Rating: 6

• Across the street from Downtown Disney.
• Run down wing buildings.

“Was charged $15.00 per day resort fee. This hotel is old and the wing buildings are showing their age. Gated parking lots were broken or missing.”

Mar 28, 2009 by John from Greenville,SC
Overall Rating: 5

• Location to Disney is all it has.
• The room was old and tiny.

“The location for a one night stop on the way to Disney is the only advantage to this hotel. The room we were assigned looked to have been built in the 60's. Perhaps there is a newer nicer area that we did not see.”

Mar 2, 2009 by Deb from Providence,RI
Overall Rating: 1

• Nothing.
• Rudeness, noisy and dirty.

“I would not recommend this hotel to anyone. Upon check-in had to wait 20 minutes while staff member settled a personal call. Room was noisy right above loading dock. Found several spiders in room.”

Mar 1, 2009 by Ann from Ellington,CT
Overall Rating: 6

• Good location. Close to attractions.
• Adjoining rooms not very quiet. Doors slammed when people went in and out.

“The lobby was very nice. The room given to us was noisy and not even close to a good location within the hotel. The door closer slammed the door every time neighbors left. You could hear the kids next door screaming first thing in the morning. Only 2 options available for food on location,neither one was very economical. Other food options were a drive away. We waited a half hour after the scheduled pick up to catch the bus to the parks. Mandatory daily $15 fee for things we didn't even use.”

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Amenities at Grosvenor Resort at Disney, Orlando

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Beach Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Local Telephone Calls Free Newspaper Free Parking Hairdryers Available

Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable Tennis

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