Holiday Inn Express Orlando International Drive

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Apr 5, 2008 by Mark from Somersworth, NH
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[9]

• Nice helpful staff, central location.
• One way in/out, middle of International drive, heavy traffic on most nights.

“Certain halls in the hotel had a very odd odor but the area I stayed in was fine. This location is central to almost everything but the traffic is very heavy on most nights. Plan on being out of the parking lot by 5 if you want to get anywhere in less than one hour. Many restaurants and attractions in walking distance as well as several pubs. The pool seems to be very well maintained and the free breakfast is decent. The staff is friendly and helpful.”

Mar 23, 2008 by Amy from The Woodlands, TX
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[7]

• Cheap.
• Dirty.

“Rooms were cleaner than I expected based on other reviews. However, hallways were dirty and stairwells too. They made me pay $3 for a "resort" fee. Not cool.”

Mar 23, 2008 by Dennis from Jackson, TN
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[8]

• This hotel was a major disappointment for a 2 1/2 star hotel.
• Air conditioner did not work in room, door hinge on stair door was broken, room not ready at 4:00 pm check in. Overall condition of room was poor.

“This hotel is at best a 1 star.”

Mar 21, 2008 by Bradley from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beyond expectation.
• The pool could be heated a bit more.

“Excellent for the price. Location could not be better. I was very pleased with my stay.”

Mar 11, 2008 by Myron from Northport, AL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Proximity to convention center.
• Should not have been the listed star rating.

“They charged an extra $12.00 for my stay and listed it as a resort fee. This motel was far from being a resort and did not rate the star rating it received. The included breakfast was very meager and not worth the effort. The listed internet service was only available in the lobby.”

Mar 10, 2008 by Charles from Tallahassee, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location right off I-4 and Florida Turnpike.
• Continental breakfast wasn't the best.

“Only a 1-night stay passing through so the location was ideal for us off I-4 and the Florida Turnpike. Close to restaurants.”

Mar 9, 2008 by Ae from Amherst, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Cheap, no-tell motel, no bedbugs.
• Significant mold, water damage in room, soiled bed linens, rude unaccommodating staff.

“Don't even bother showing up to see if it's really as bad as all the reviews. It was clear the room had sustained significant water damage in the past, warping the walls and allowing mold to grow around the air conditioner. The bed linens were soiled and the bathroom drain assembly fell apart in my hands. Rusting fixtures had just been painted over. If you have asthma, small children or elderly in your party, or if your immune system is weakened, this hotel will make someone seriously ill. Staff were rude and unaccommodating.”

Mar 6, 2008 by Paul from Goshen, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location, room was larger than most, good beds.
• Older hotel but maintained well.

“Great hotel if you are looking for a good place to sleep and not spending much time at the property. Close to everything. Places to eat within walking distance.”

Mar 4, 2008 by Jimmy from Dixon, KY
Overall Rating: 2
Cleanliness:[1] • Staff:[1] • Location:[6]

• Good location but difficult to find.
• No room service, housekeeping nonexistent.

“We arrived late at night and were treated well. However, there was no room service and half the vending machines didn't work. The halls constantly smelled like cigarette smoke, even though we were in a non-smoking hall. We were never able to find the pool. All internet was wireless, but they didn't have any wireless cards for loan, so we were stuck without internet for a week. Night desk staff did not always speak fluent English. We were constantly harassed at the front desk about buying timeshares. Housekeeping did not come on one day when we needed them and then claimed we had out the do not disturb sign when we did not. We ended up asking for trash bags, bagging the trash ourselves, and leaving the trash bags with all our dirty diapers in the hall by the vending machines as punishment for them. It was genuinely not pleasant overall, and we ended up leaving a day early.”

Feb 24, 2008 by Patrick from Gorham, ME
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• Location.
• Older hotel. An extra charge at check out.

“This is an older hotel. There appears to be an effort to keep the hotel clean. They had a decent continental breakfast. There was an undisclosed extra charge at check-out Resort surcharge". It is conveniently located to Universal Studios.”

Feb 23, 2008 by Dave from Metamora, IL
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[2]

• Nothing.
• Way overpriced, dirty, poor location.

“Hotel was dirty. The staff, except for the front desk were discourteous. The breakfast area was way overcrowded and never enough food out. I wouldn't go to this hotel again, even if I were the owner and could stay for free!”

Feb 10, 2008 by Bill from Franklin, WI
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location.
• Uncomfortable.

“While hotel services may be somewhat limited, they will feature a restaurant for breakfast or offer a continental buffet. Moderate-Plus hotels sometimes offer amenities for the business traveler and may have a residential feel. You may get another name-brand or independent hotel of equivalent quality. Courtyard ' Residence Inn ' Doubletree Club ' Homewood Suites ' Amerisuites ' Holiday Inn'. This hotel does not measure up to this level. The hotel room was overused with an uncomfortable bed and terribly noisy air conditioner.”

Feb 7, 2008 by Elizabeth from Payne, OH
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[6]

• It was in a good location.
• it was old, dirty, smelly, unkept, overpriced, breakfast was a joke, we had no hot water for 2 days--the list goes on.

“Well the hotel is in a convenient area of I drive, though we had beggars asking us for money on the streets. The shuttle service to Disney only ran at 7:20am (2 hours before the parks open) and 11:40am (so you would not get there until noon) so the FREE shuttle service was useless. Just about as useless as the free breakfast--which was bread, Danish, bagels and cereal--maybe an apple. The service was ok--friendly and tried to help. The room was good size but it was dirty--pieces of food on the floor and the toilet were not clean. There were 2 days of our trip we were without hot water and we had to approach the hotel about compensation--seems as though that would be automatically offered. This hotel is NOT a 2.5 star hotel!”

Feb 6, 2008 by Eva from Chicago, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[9]

• Great location and very nice staff, but no elevator!
• No elevator--and very few staircases for the huge size of the place!

“The location of Metropolitan Express is excellent--just off International Drive, easy to find and near plenty of convenient shops such as drugstores, Denny's, etc. The staff are very friendly and helpful, but there are a few drawbacks for the business traveler. First, there are no elevators! This was bad for me, as I had a very large rolling sample case as well as my own baggage. Lugging them up the inconveniently located stairs and through the long, mazelike halls was less than thrilling (although the front desk clerk carried them the first time). Next, the advertised Wi-Fi only worked in the lobby. The lobby is pleasant enough and wasn't crowded, but I would rather have worked in my room. Last, the humidity had affected the hall carpets. I know this is a constant problem in Florida so I don't hold it against them, but if you don't like the overpowering smell of the deodorant they use you might wish the hallways were shorter. Overall, I would say it was a good, inexpensive crash pad in Orlando, but it is probably more suited for a budget family vacation than for business travel.”

Feb 6, 2008 by Kennth from Virginia Beach, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[9] • Location:[6]

• Location and friendly staff.
• Mildew smell, sink stopped up and bathroom exhaust fan didn't work.

“No hot water for 1-1/2 days; sink stopped up and bathroom exhaust fan didn't work. For a newly renovated hotel it had a bad mildew smell. The bedding was old and worn. This was not a 2 1/2 star hotel.”

Feb 6, 2008 by Ann from New Hampshire, NH
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[6]

• Pool.
• Smell and the room in general.

“Don't go unless you are just looking for a very low budget hotel experience.”

Feb 6, 2008 by Debbie from Macomb, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Nice grounds, rooms were standard.
• The breakfast buffet was under par.

“Hotel was in a nice location and staff was very friendly. Rooms were pretty much a 2 star but grounds were above avg. Breakfast buffet could of been better. Good for a night or two. Nice pool.”

Feb 4, 2008 by Kipp from Jupiter, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[4]

• Awful.
• Everything.

“We were surely mistaken. This hotel is awful. We spent all of 30 minutes (instead of the three days) in the hotel room before packing up and moving to something much better (a Sleep Inn of all places)”

Jan 31, 2008 by Mario from Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean room with very comfortable beds. Wonderful choice of breakfast foods. Great location. 60 in. TV in lobby. Wonderful people who work there.
• Only complaint is the pool should be heated.

“This hotel has been remodeled and is very clean and comfortable. The maid was excellent and took care of every request. Our room was in a quiet area which made for good sleeping. The hotel provided shuttle service to the parks. The continental breakfast was bountiful. Coffee and tea were provided 24/7 in the lobby along with high speed internet service. The price for the week could not be beat. Will go back.”

Jan 27, 2008 by David from Penfield, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[8]

• Good location.
• Hotel in various degrees of disrepair and very poor housekeeping.

“Very poor hotel maintenance (very soiled and dirty hall carpeting) and room housekeeping (2 people used same small bar of soap for 5 days, no replacement of empty tissue box, shower curtain mildew, torn upholstery.) Then charged additional mandatory daily 'resort tax'.”

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