Palace Hotel

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User Reviews for Palace Hotel, San Francisco

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Apr 28, 2008 by Natalie from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The concierge, apples at check-in.
• Weight room size, door men never opening doors, must pay for internet access, both in the room & bus center, lobby is free.

“With clean rooms, a Bart stop right across the street, and it's great location to the financial district, Union Square, and the Embarcadaro. This is a nice hotel to stay. The rooms were clean yet small.”

Apr 16, 2008 by Ellen from Petaluma, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• The bed and the location.

“It was okay, but we won't stay there again. The room was tiny, and there were several things missing from our room. The desk staff was excellent, however. There are just better places to stay in SF.”

Apr 16, 2008 by Erin from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Location:[7]

• Beautiful hotel, nice rooms.
• Was a bit out of the way.

“This was a beautiful hotel and the rooms were lovely.”

Apr 15, 2008 by Randy from San Diego, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Historic.
• Unfriendly staff, no AC in rooms.

“I was traveling with 3 other people. One of the people in my party lost her room key and they would not issuer her a new one until I came down to the frond desk, in the middle of the night to vouch for her. They had no record, again, of here have a reservation. Opposite of what happened at check-in. It was a unusually warm April day in Downtown San Francisco. It did not cool down much that night. Despite the fact the room had great new digital thermostats, no cool air was every delivered to the room. The street noise from outside was too much to bear to have the windows open, so our entire party spent the night in a sauna.”

Apr 14, 2008 by Alan from Los Altos, CA
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[8]

• Common areas.
• Paper thin walls. I heard every word, every TV on either side of me.

“The Palace Hotel" met their 4 star criteria. This hotel's walls are paper thin. I could hear every conversation and every TV from two rooms away.”

Apr 5, 2008 by Cecelia from Tucson, AZ
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• I loved the location and the beauty of this hotel.
• The cleaning staff tended the room, but did not clean as thoroughly as I would have liked.

“A great hotel in a great location.”

Mar 31, 2008 by Chad from Jupiter, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Comfort, quality, location.
• Prices for amenities.

“The location is excellent. The staff was good but not great.”

Mar 31, 2008 by Priscilla from Fernandina Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were friendly and helpful, the location of the hotel could not have been better.
• Room was on the small side.

“The Palace is a gorgeous, historic hotel. Its location is in Union Square East and is close to public transport and walking distance to Embarcadero, shopping and the Metropolitan Museum of Art among other attractions. The Pied Piper lounge, with its Mayfield Parrish painting, is a snug spot for meal or cocktails. The staff at the Palace could not be more helpful and professional.”

Mar 31, 2008 by Elaine from San Antonio, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Stunning inner lobby. Free wireless internet.
• Free internet only available in lobby.

“Gorgeous, conveniently located, grand hotel.”

Mar 30, 2008 by Linda from Marina, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the location and that the hotel was quiet from the street noise. It was not so quiet from indoor noise cleaning, guests.
• The whirlpool seemed old and dirty but the overall experience outweighed this detail.

“I would definitely stay at The Palace Hotel most likely on my next stay in the city. I was with my mother as well as my 2 girls (10&11) we were all pleasantly surprised and your staff was very friendly which is a huge plus.”

Mar 18, 2008 by Jo from Seattle, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[8]

• Gorgeous glass atrium, historic look.
• Awful check-in experience, tiny room with no mini-bar.

“Palace Hotel is one of those "grand dame" hotels that once were in the glory of her days. Lots of famous people stayed there, but no longer. The rooms, although remodeled, are extremely small with virtually no amenities. We were shocked that there was no coffee maker, and no mini bar, despite the fact that there's a small refrigerator! One can only assume the hotel doesn't want to bother to service these amenities. But these days, travelers expect those for a 3- or 4-star hotel. The check-in clerk was also very rude. Because I made the reservations under my husband's name (I kept my maiden name), and I was trying to check in while he was parking the car, the clerk demanded to call him on the cell phone. Even though he said of course I could check us in, she would not, and continued to grill him on how and where he made the reservations-- which he didn't know because I had made them! She was overly zealous in the name of security to the point of extreme rudeness. Finally, after I asked to speak to a manager did she begin the check-in process?”

Mar 18, 2008 by Elissa L. from Porterville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The rooms were spacious and luxurious. They had free bottled water.
• The internet was not free. They charged 16 dollars.

“The Palace Hotel has a beautiful lobby and the rooms are gorgeous and very comfortable. The internet connection should be free to all guests, though. Parking is very expensive, around 50 dollars. So all the extras add up.”

Feb 25, 2008 by Alicia from Raanana, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• A lot of space in the room, big LCD TV, fast laundry service.
• Did not replace sugar and coffee, shampoo, etc. until I remind them.

“Comfortable, large and nice rooms and short distance from many Silicon Valley companies. Has all facilities necessary to the business traveler.”

Feb 23, 2008 by Paul from Gualala, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Nothing.

“Great historic hotel at the centre of San Francisco Financial District.”

Feb 17, 2008 by Keith from Oakland Park, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Breakfast in the ballroom.
• Some furniture and carpet were worn.

“The bed and shower were exceptionable and the breakfast in the ballroom though not inexpensive was worth every penny.”

Jan 16, 2008 by Beverly from Gold River, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Historic Grande Dame Hotel-great place to stay.
• Not having the time to have Sunday brunch in the palm court.

“Lovely historic hotel, welcoming professional staff. Highly recommended.”

Dec 20, 2007 by Louise from Incline Village, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The history of the hotel the marble, light fixtures, it was so glamours and special.
• There really wasn't anything. The fitness club was free and awesome. It was great.

“I would love to stay here again. The ambiance made us feel comfortable and special right off the walk into the hotel. The staff was extremely polite.”

Dec 13, 2007 by Stephen from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Water bottles when car is retrieved.
• Room decoration was bland.

“Good Westin spirit; rooms need to be spruced up.”

Nov 14, 2007 by Eleanor from Forestville, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The palace is almost majestic and very elegant in every aspect.
• The hotel did not provide the size rooms that I signed up and paid for online.

“We greatly enjoyed the palace hotel. It's very elegant and very comfortable. The brunch is fantastic, as well. I had selected and paid for 2 rooms with king size beds, but upon check in was provided with 2 rooms with double beds. My husband and I were switched to a king after bringing this to their attention, but our friends were told there were no kings left. I was disappointed in that. Otherwise, we enjoyed our stay very much.”

Oct 29, 2007 by Stuart. from Prairie Village, KS
Overall Rating: 6
Cleanliness:[2] • Staff:[4] • Location:[10]

• Fantastic location and community areas.
• Our bathroom was disgusting. Front desk was snooty identifying.

“Great location. Grand first floor. Not the place to stay if you are trying to impress a woman due to the need for more cleanliness. Probably get better service if you pay full price.”

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Amenities at Palace Hotel, San Francisco

24 Hour Front Desk Bar/Lounge Business Center Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Meeting/Banquet Facilities Modem Lines in Room

No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services