Radisson Hotel Cross Keys

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User Reviews for Radisson Hotel Cross Keys, Baltimore

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Oct 29, 2009 by Eileen from Arlington,VA
Overall Rating: 10

• Loved the adjustable mattress on the bed.
• There is nothing I can complain about.

“This is a beautiful hotel with all the comforts of home and more. The location is excellent, easy to park, and makes one feel pampered.”

Oct 22, 2009 by Jeffrey from Island Park,NY
Overall Rating: 10

• Friendly, comfortable, clean. Exceptionally comfortable bed.
• Pool only for summer use.

“Just excellent.”

Oct 11, 2009 by Darrin from Cleveland Heights,OH
Overall Rating: 6

• The way the hotel was next to shops, spas and other things of interest.
• The windows wouldn't close completely and the food services was poor.

“The hotel was nice but not worth 3 stars. The rooms were cold and no heat unless it's 50 degrees or below (we are from Ohio so we like it warm a bit). We booked 3 rooms for 2 days. We had breakfast and dinner (we were a party of 12) and both times the service was poor. It took over an hour to be served both times and it wasn't many people in the lounge. I don't mind paying the 18% but, you have to give good service. We had to keep asking for more drinks, bread and the cook forgot to cook one of the dishes.”

Jun 15, 2009 by Doug from Lake Orion,MI
Overall Rating: 9

• Convenient location, clean and well-maintained.
• Exercise room was poorly ventilated.

“Hotel was generally in excellent condition and conveniently located next to a shopping area.”

Jan 30, 2009 by Aaron from New York,NY
Overall Rating: 9

• Great location.

“This hotel was a great value. Very clean and comfortable room w/ a very convenient location.”

Aug 5, 2008 by Sophia from Philadelphia, PA

Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was extremely professional in taking care of a major issue I had with cleanliness of the cups/glasses in the room. Very comfortable.
• I could not hook up my lap top to the internet despite hotel help. Bad desk chair. Cups in room were capped without being washed.

“After 12-hour training sessions, it felt great to come to a clean comfortable room with a dial-your-firmness-preference bed. Great Staff. Nicely presented good basic food -- loved the prime rib. Wish I had time to enjoy the lovely pool.”

Jul 8, 2008 by Steve from York, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• Unique retreat atmosphere convenient to city.
• Slightly worn and dated in public spaces, garage, elevators.

“Convenient to Baltimore but away from city enough to relax. Has the feel of a mountain retreat. Small upscale outdoor shopping mall attached. Has been updated recently but still shows a little wear and lack of maintenance. Lovely hotel to stay at.”

Apr 23, 2008 by Elizabeth from Olney, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The residential location close to my kids. This is the third time I've stayed there.
• The elevators.

“Nice friendly hotel located in a woodsy, outdoor shopping plaza with upscale shops. Rooms are simply, but nicely appointed. 4th floor rooms have cathedral ceilings and sleep number beds. Indoor garage parking is included at no additional cost. Outdoor pool is lovely. Menu looks good!”

Apr 22, 2008 by Jeanne from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way the room was presented-beautiful.
• Noise of other guest.

“The staff were fantastic, the entrance was very nice and the room was more than I expected. Location was super with easy on and off highway, yet far enough away for peace and quiet. Would and will stay there again.”

Apr 1, 2008 by Meredith from New Hartford, CT
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[1]

• Decent stores in the same location.
• Horrible! Older, worn, poorly kept.

“It was terrible. Really let us down.”

Mar 12, 2008 by Jose from Panama City Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The comfort of the bed.
• No continental breakfast.

“The hotel met my expectations. In my next purchase I'm planning to upgrade to a 4 Star.”

Feb 28, 2008 by Patty from Bridgewater, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very clean and accommodating. Very convenient to the necessary locations.
• I think they just need to update the bathrooms, such as the shower curtains and bathtub area being very confined.

“I think that this a great, comfortable, and convenient hotel. I stay here to visit my son who is a local college nearby. I can visit him and then drive to the area attractions too. The free parking that they offer is such a big plus! I highly recommend this hotel.”

Jan 4, 2008 by Ian from Baldwin, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• The price for Baltimore is not bad.
• The bed was not comfortable - the overall hotel needs some updating. Nothing special.

“The hotel is need of some upgrading. It is not like other three star hotels. The bed was not comfortable. The bathroom is average. But - for the price in Baltimore, it cannot be beat if you do not want thrills.”

Dec 6, 2007 by Joanne from Hazlet, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[4]

• An older woman at the desk at night tried to help us.
• The Staff were very lax, it was 90 in the room, and we didn't sleep at all.

“When ever you asked the staff for anything they seemed to not know or care to find out, the room was way to hot, you couldn't use air-conditioning if the heat was on and it was over 90 in the room, when you tried to buy a movie you had to call the front desk 2-3 before you could view it, this hotel needs a better system and a more helpful and informed staff, it is no way a 3 star hotel, I would never stay in it again or recommend it. I felt like I wasted my money as it wasn't pleasurable at all.”

Dec 4, 2007 by Ralph from Potomac, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free parking.
• Slow front desk; noise from connecting room; damaged rug.

“OK but not really "upscale".”

Nov 14, 2007 by Jennifer from Windsor, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Easy access to freeways; in a quiet area; parking excellent.
• There was a mouse in our room; surrounding shops very high priced.

“Radisson at cross keys served our needs well for a sports team competing in a nearby tournament. Very friendly staff answered our questions and met our expectations.”

Nov 14, 2007 by Mike from Bow, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Build reflected very high quality for its day. Time has taken its toll.
• Old style ac/heat didn't allow us to cool room to our liking.

“Select comfort bed was a disappointment. Give me a good Westin bed anytime.”

Oct 31, 2007 by Les from Smithfield, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Beautiful location and setting.
• Thermostat did not work in the room. Very cold.

“Perfect location for our visit. Beautiful setting. .”

Oct 23, 2007 by Tracey from Jackson, NJ
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[9]

• High quality of details, appointments and professional staff.

“Exceeds expectations.”

Sep 22, 2007 by Daniel from Watertown, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[6]

• Cute décor.
• Apathetic, unhelpful staff who were slow and unfriendly.

“Great rooms, wonderful decor but hardware of the hotel was lacking. Staff were slow and unhelpful, no warm in the house.”

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Amenities at Radisson Hotel Cross Keys, Baltimore

24 Hour Front Desk Air Conditioned Bar/Lounge onsite Brailled Elevators Bus Parking Charge for rollaway. Coffee Maker in Room Complimentary breakfast not included in all rates. Connecting Rooms Copy Service Cribs Available Elevators Exercise Gym Express Checkout FEMA Approved Fire Alarm with Light Fitness Center or Spa Free Newspaper Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Health Club Housekeeping - daily

In Room Movies Indoor parking at the hotel. Iron Ironing Board Laundry/Valet Services Microwave Modem in Room Outdoor Pool Outdoor Tennis Outdoor parking at the hotel. Recreational Vehicle Parking Refrigerator Restaurant Room Service Security Features Shops/Commercial Services Smoke Detectors Sofa Bed Sprinklers In Rooms Television with Cable Tennis Terrace VCR rental at hotel. Wheel Chair Access

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