Radisson Hotel Cross Keys

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User Reviews for Radisson Hotel Cross Keys, Baltimore

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Apr 23, 2008 by Elizabeth from Olney, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The residential location close to my kids. This is the third time I've stayed there.
• The elevators.

“Nice friendly hotel located in a woodsy, outdoor shopping plaza with upscale shops. Rooms are simply, but nicely appointed. 4th floor rooms have cathedral ceilings and sleep number beds. Indoor garage parking is included at no additional cost. Outdoor pool is lovely. Menu looks good!”

Apr 22, 2008 by Jeanne from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The way the room was presented-beautiful.
• Noise of other guest.

“The staff were fantastic, the entrance was very nice and the room was more than I expected. Location was super with easy on and off highway, yet far enough away for peace and quiet. Would and will stay there again.”

Apr 1, 2008 by Meredith from New Hartford, CT
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[1]

• Decent stores in the same location.
• Horrible! Older, worn, poorly kept.

“It was terrible. Really let us down.”

Mar 12, 2008 by Jose from Panama City Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The comfort of the bed.
• No continental breakfast.

“The hotel met my expectations. In my next purchase I'm planning to upgrade to a 4 Star.”

Feb 28, 2008 by Patty from Bridgewater, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very clean and accommodating. Very convenient to the necessary locations.
• I think they just need to update the bathrooms, such as the shower curtains and bathtub area being very confined.

“I think that this a great, comfortable, and convenient hotel. I stay here to visit my son who is a local college nearby. I can visit him and then drive to the area attractions too. The free parking that they offer is such a big plus! I highly recommend this hotel.”

Jan 4, 2008 by Ian from Baldwin, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[6]

• The price for Baltimore is not bad.
• The bed was not comfortable - the overall hotel needs some updating. Nothing special.

“The hotel is need of some upgrading. It is not like other three star hotels. The bed was not comfortable. The bathroom is average. But - for the price in Baltimore, it cannot be beat if you do not want thrills.”

Dec 6, 2007 by Joanne from Hazlet, NJ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[4]

• An older woman at the desk at night tried to help us.
• The Staff were very lax, it was 90 in the room, and we didn't sleep at all.

“When ever you asked the staff for anything they seemed to not know or care to find out, the room was way to hot, you couldn't use air-conditioning if the heat was on and it was over 90 in the room, when you tried to buy a movie you had to call the front desk 2-3 before you could view it, this hotel needs a better system and a more helpful and informed staff, it is no way a 3 star hotel, I would never stay in it again or recommend it. I felt like I wasted my money as it wasn't pleasurable at all.”

Dec 4, 2007 by Ralph from Potomac, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free parking.
• Slow front desk; noise from connecting room; damaged rug.

“OK but not really "upscale".”

Nov 14, 2007 by Jennifer from Windsor, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Easy access to freeways; in a quiet area; parking excellent.
• There was a mouse in our room; surrounding shops very high priced.

“Radisson at cross keys served our needs well for a sports team competing in a nearby tournament. Very friendly staff answered our questions and met our expectations.”

Nov 14, 2007 by Mike from Bow, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Build reflected very high quality for its day. Time has taken its toll.
• Old style ac/heat didn't allow us to cool room to our liking.

“Select comfort bed was a disappointment. Give me a good Westin bed anytime.”

Oct 31, 2007 by Les from Smithfield, KY
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Beautiful location and setting.
• Thermostat did not work in the room. Very cold.

“Perfect location for our visit. Beautiful setting. .”

Oct 23, 2007 by Tracey from Jackson, NJ
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[9]

• High quality of details, appointments and professional staff.

“Exceeds expectations.”

Sep 22, 2007 by Daniel from Watertown, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[6]

• Cute décor.
• Apathetic, unhelpful staff who were slow and unfriendly.

“Great rooms, wonderful decor but hardware of the hotel was lacking. Staff were slow and unhelpful, no warm in the house.”

Sep 20, 2007 by Greg from Plainfield, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The staff was very helpful and attentive.
• Elevators were dirty, but, were cleaned immediately when staff was notified.

“Very handy to i-83 and the universities area of Baltimore. Quiet and safe area. Good free wireless internet.”

Sep 13, 2007 by Randy from Oak Park, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent staff from check in to departure.
• A little off the main road & not easy to locate.

“The cross keys was a 3 star hotel and the stay was great. Some travelers may find the location difficult to find.”

Jul 30, 2007 by Jeff from Milford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to shopping and local attractions.

“Room was very clean. Hotel staff was helpful. They were installing a new software system, so check in was slow. I'm sure they will work the bugs out. Parking was convenient. Hotel staff very helpful with directions.”

Jul 15, 2007 by Marty from Ocean Gate, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• The location met my needs well and check in was quick.
• The exercise room was very small and outdated.

“I would not recommend this hotel level at the star level it is at. I do a lot of traveling to Baltimore and would not stay here again. The room was very basic. The gym was terrible, the a/c was broken, there were no free weights, and the equipment was outdated. Finally, a large truck delivering some sort of dumpster for the hotel kept picking up the large dumpster and lowering it down, making a loud bang every time. This went on for about 3 hours, between 10pm and 1am. I complained to the desk and they told me that they would "look into it". 45 minutes later, the truck left.”

Jul 13, 2007 by John from Richmond, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, quiet and convenient and free wi-fi.
• Only 4 seats at a tiny bar.

“I stayed here over 25 years ago...back then all the MLB teams stayed here because it was close to memorial stadium....Billy martin got into one of his famous fights in the lounge ...it's been redone and the lounge is no longer...rooms are fine and it's still in an upscale shopping area with good security.”

May 30, 2007 by Juanita from Shrub Oak, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[9]

• Location was the only plus point for this hotel.
• It was dirty and the mattress was uncomfortable.

“Not worthy of such a rating. I expected more.”

May 30, 2007 by J from Syracuse, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Big room with balcony
• Got stuck with a smoking room

“Nice room, pretty darn far from the inner harbor though, They have a free shuttle, but if you plan on returning after 9pm you will need a cab which will cost you around 30 bucks. Make sure you specify a non-smoking room for your reservation. The area is also quite expensive, so be prepared for it to be more to eat and pay for other small things.”

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Amenities at Radisson Hotel Cross Keys, Baltimore

24 Hour Front Desk Air Conditioned Bar/Lounge onsite Brailled Elevators Bus Parking Charge for rollaway. Coffee Maker in Room Complimentary breakfast not included in all rates. Connecting Rooms Copy Service Cribs Available Elevators Exercise Gym Express Checkout FEMA Approved Fire Alarm with Light Fitness Center or Spa Free Newspaper Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Health Club Housekeeping - daily

In Room Movies Indoor parking at the hotel. Iron Ironing Board Laundry/Valet Services Microwave Modem in Room Outdoor Pool Outdoor Tennis Outdoor parking at the hotel. Recreational Vehicle Parking Refrigerator Restaurant Room Service Security Features Shops/Commercial Services Smoke Detectors Sofa Bed Sprinklers In Rooms Television with Cable Tennis Terrace VCR rental at hotel. Wheel Chair Access