Pier 5 Hotel

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User Reviews for Pier 5 Hotel, Baltimore

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Dec 8, 2009 by Jamal from Folcroft,PA
Overall Rating: 8

• Lively, clean, nice atmosphere, courteous staff.
• Placement of electrical outlets, not enough hotel info in room.

“The hotel was very nice and comfortable, but there were a few shortfalls. Staff kept directing me to the wrong floor when I asked how to get to the vending machine. I asked for more wash cloths and towels and they were brought to me quickly, but the towels were hand towels, not towels for drying after a bath/shower. There was no information in the room regarding restaurants or hotel amenities, and when I went to the desk to ask about food they could not provide any information or pamphlets concerning my issue. There was no (alarm) clock in the room! Several electrical appliances were not plugged in. I had to plug them in myself. The website stated that there would be 2 complimentary bottles of water in the room per day, but when we arrived we were told that the water would cost $10 per day (even if we only opened 1 bottle)! We were only staying for 1 night, so there was no way I was going to pay $10 for a bottle of water. After the mistakes that were made with the towels that I requested, the attendant still expected a tip!”

Dec 4, 2009 by Anne from Perrysburg,OH
Overall Rating: 10

• Location, decor, Crabby Hour with complimentary wine. friendly front desk staff.
• Unexpected destination charge on the final bill.

“Very pleasant and clean facility. We only stayed one night, but the room was comfortable and employees were friendly. We were part of a group cruising from Baltimore the following day, and the lobby and Crabby Hour gave us a nice venue to gather as a group the night before.”

Apr 13, 2009 by Phil from Wantagh,NY
Overall Rating: 10

• Very different from most hotels.

“Great place , convenient, clean, classy hotel.”

Mar 23, 2009 by Marci from Lancaster,VA
Overall Rating: 8

• It had great location and the lobby was exceptionally cool.
• They tried to charge a destination fee and gave me 2 doubles instead of a king.

“The staff goes out of their way to make sure you enjoy your stay.”

Sep 5, 2008 by Susan from Clarks Summit, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked everything about it, but mostly harbor view and comfortable bed.
• There was nothing to dislike.

“This was a great boutique hotel. Lobby was colorful with modern furniture that was very comfortable. Staff was very helpful and friendly. I had room on third floor, so had high slanted ceiling, made room feel more spacious. Only disadvantage was no balcony, though I could open slider, take advantage of view of harbor. Bed was very comfortable, lots of comfy pillows. Aquarium was right next door, two great restaurants adjoining hotel, within walking distance of Little Italy. I loved it here, will stay here again, hopefully in near future.”

Aug 28, 2008 by Christine from Pittsfield, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location, restaurants and the hotel staff was extremely accommodating.
• The bathroom could have been cleaner as well as the bed spread.

“The only thing I did not like about the hotel was the fact that our room overlooked the air-conditioning vents and was extremely noisy. The staff other wise was wonderful.”

Aug 21, 2008 by Peter from Miami
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was amazing.
• Breakfast was a little hard to find - but once asked it was cool.

“WOW! Amazing hotel - I brought my wife along on a recent business trip - we were both amazed. Just walking into the lobby is breath-taking. She went to a free crab happy hour that they hotel had each night. We tried the Ruth Chris' Steakhouse that was right in the building for dinner - amazing food and service. Then - because the hotel is right on the waterfront - we were able to take a nice walk around the area. Can't say enough good things about the hotel.”

Jul 24, 2008 by Cindy from Alexandria, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Absolutely ideal location.
• Parking a bit tricky, took a while to get into lot.

“The Pier 5 hotel is a great place to stay if you're looking for a nice hotel in the ideal Inner Harbor location in Baltimore, MD. My husband really enjoyed our stay there, including a wonderful dinner on the patio at McCormick and Schmick's. We were minutes away from all of the main attractions we wanted to visit, and taking the water taxi into Fell's Point was an added bonus.”

Jun 14, 2008 by Debra
Overall Rating: 6

• Location.
• Noise level on our 3rd night there.

“The first two nights were adequate. The $9.95 fee charged per day per room for basically 2 12 oz bottles of water, a daily newspaper, and possible use of a gym with charges we thought was ridiculous! On the third night of our stay the canned music woke us up continuously
during the night. When I spoke to the manager the next day he was more than accommodating and did move us to a harbor front room for the fourth night of our stay. I think if someone is staying for 4 nights the harbor front room should have been expected for that length of stay. Instead the room we were given was over the entrance and every time the front doors open I could here them. We loved the location but saying this is a 4 star hotel is really pushing it!”

May 28, 2008 by Debra from Austin, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[8]

• Great location.
• Gave us rooms over boiler and try to add charges once we got there.

“This hotel is in a great area, but they charged all of us extra 10.00 a day for use of internet, phone calls, bottle water and other facilities.”

May 8, 2008 by Amy from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic location.
• No on-site gym.

“Couldn't ask for a better location. The afternoon crab and truffle sessions were a great treat, as was the concept of two daily complimentary bottles of water in your room. Unique, calming ambiance. Plus, having Ruth's Chris and McCormick and Schicks in the same building really is a bonus.”

May 7, 2008 by Wendy from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean and spacious rooms, nice ambiance.
• $9.95/day unexpected charge for internet/water, nonnegotiable.

“Top notch staff, clean and spacious rooms and common areas, on-site restaurants are fantastic, convenient to everything! We walked everywhere, Inner Harbor, Little Italy, Fells Point. Would definitely stay here again!”

Apr 28, 2008 by Rafael from Staten Island, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• The location was very nice, and the hotel was trendy.

“The hotel was very nice, the location was great. It is located right on the bay. There is a lot to do in the inner harbor area. We were there for a Orioles game. The stadium is about a ten minute walk from this hotel. I however would not venture too far out of this area because the fringe neighborhoods were a little scary. The hotel staff wasn't rude but you could tell that this was a 3 star hotel and not a 4 or 5 star. They just seemed like they didn't care, and couldn't be bothered with our questions. The night clerk at the front desk could hardly speak English and couldn't answer any of our questions. We've never been to Baltimore before and we needed some help, if you can't ask the hotel clerk, they who can you ask? Overall a nice hotel, it was clean, and the beds were comfortable. The walls are little thin, we actually had to call down to the desk and ask them to call our neighbors because we could hear their TV.”

Apr 23, 2008 by Cesiley W. from Coatesville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Awesome location.
• Room had a funny smell.

“This hotel is conveniently located, very clean and very nice. Would definitely stay here again.”

Apr 23, 2008 by Jamie from Boonton, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• The staff was incredibly friendly.
• Service was not as prompt as I would have liked.

“Overall, the hotel is nice. It's a fabulous location, right in the middle of absolutely everything. However, the food was overpriced (as expected), and apparently there was only one person as both bellhop and valet attendant, so it took almost a half hour to have someone to come up to help me when I was told "a few minutes". Also, we hung our towels up so that we could reuse them the next day, but they were replaced anyway. Also, they charge you $10 extra per night for 2 bottles of water per day (and they only gave us one the second day because one was still half full), a newspaper, and a bunch of other amenities that we didn't even use. The front desk staff was incredibly friendly and helpful. All in all, I personally probably would not stay there again, but the people were nice and the location is great.”

Apr 10, 2008 by Angela from Lynchburg, VA
Overall Rating: 4
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was very attractive, clean, and "happy hour" was great.
• It is a pet friendly hotel with barking dogs making sleeping difficult.

“Overall nice, but doors were very loud when people entered or exited rooms, along with noisy pets. Also noisy people outside. It didn't seem like the staff could do much about these things considering people would leave pets in their rooms and then go out.”

Apr 10, 2008 by Susan from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was small and offered a great location in a boutique environment.
• I did notice a strong industrial smell in my room that was alleviated by opening the balcony door.

“A very nice experience. I heard a few people describe the hotel as sort of like a scene from Alice in Wonderland, which seemed an apt description.”

Apr 10, 2008 by Karen from Ypsilanti, MI

Cleanliness:[8] • Staff:[3] • Location:[10]

• Good location.
• They had several complaints of a small dog barking that was left in a room.

“The barking dog was not fun. I felt they could have handled better. There were people complaining about the dog when we were checking in and they put us right across the hall from the barking dog. I thought that was unprofessional on their part. The dog kept us up all night”

Apr 8, 2008 by Sheri from Laplata, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• No fitness center on site.

“Nice hotel for overnight stay. Lacks amenities of some 3 star hotels. No pool, no fitness center on site. Close to Inner Harbor, Little Italy, Fells Point. Hotel is very art deco, not traditional. Shuttle only goes to other properties and will not take you anywhere else.”

Feb 27, 2008 by Gerald
Overall Rating: 10

• Nice size room, comfortable bed, and pleasant lobby.

“We would recommend this hotel for its location, friendly staff and comfortable bed.”

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Amenities at Pier 5 Hotel, Baltimore

24 Hour Front Desk Babysitting/Child Services Concierge Meeting/Banquet Facilities Modem Lines in Room

Parking Pets Allowed Restaurant Room Service Television with Cable

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