Sofitel Miami

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User Reviews for Sofitel Miami, Miami

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Oct 11, 2009 by Mark from Clinton,IA
Overall Rating: 9

• Comfortable poolside chairs.
• No ice machines.

“Hotel is convient to airport, shuttle was readily available to pick us up once we arrived. Shopping area with grocery store within easy two block walk. Shuttle to Port of Miami was easily arranged for through concierge. Pool area relaxing but disappointed there was no hot tub.”

Jul 18, 2009 by Ms. C from Philadelphia,PA
Overall Rating: 10

• Friendly Staff and very close to airport
• Hotel bar very pricey

“It was a very nice hotel. The staff was extremely helpful and accomodating. Reading other comments of the hotel prior to our stay about the hotel not being clean or staff not friendly is not true. The hotel was beautiful and the staff was extremely pleasant. I highly recommend this hotel for business or pleasure.”

May 13, 2009 by Rebecca from Mount Pleasant,SC
Overall Rating: 10

• The concierge was wonderfully knowledgeable and able to give me directions that even I could understand.

“An exceptional hotel with great facilities and superb staff. The decor was very Miami and the view was exceptional.”

Apr 21, 2009 by Patricia from Stoughton,WI
Overall Rating: 10

• We were picked up by their
  very comfortable shuttle, and then warmly greeted at the hotel.

“The hotel is within five minutes of the airport. The shuttle was extremely comfortable and on time. The staff went out of their way to make us feel at home and had a we will take care of it attitude. I would stay there again.”

Apr 12, 2009 by Rob from San Rafael,CA
Overall Rating: 8

• The room service was fantastic! Steak came as ordered, salad was awesome, exceeded my expectations.

“I was fairly impressed with this property. I was pleasantly surprised by the room service menu and the food was phenomenal. I ordered a NY steak and mesclun salad and was very impressed. The steak was cooked to order, the vegetables were all dente and the herbed butter was perfect. The service was prompt and the server was pleasant also. The beds were very comfortable and the sheet sets plush. All in all I was very happy.”

Dec 7, 2008 by Sheila from York,Canada
Overall Rating: 10

• Very elegant.
• Dining room prices.

“This hotel was very nice. Would definitely stay there again. Found the dining room a little pricey.”

Sep 12, 2008 by Ciara from Madison, WY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I like the decor, attentive staff and cleanliness.
• I did not like the cost of the restaurant or the parking charge.

“The room was very clean and the decor was modern and up to date. There were a few blemishes here and there. But, as they just came off their busy tourist season, I have faith these blemishes will be cleared up during the non-peak time. The pool with waterfall was beautiful and offered a nice sunset view. The staff was friendly. However, $4.50 for a small bottle of Gatorade and $8 for a cup of fruit is a bit on the excessive side. I would definitely stay at Sofitel again!”

Sep 6, 2008 by Joyce from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Secret amazing staff over caring and remembers your name helpful.
• Near airport.

“Just amazing staff I've stayed at the Waldorf Historian in New York etc, just amazing staff and would recommend to anyone.”

Aug 4, 2008 by Shelita from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• Nothing.

“The staff was very courteous and helpful, from the housekeepers to the concierge. The decor was lovely and modern. The beds were very cozy and comfortable. My kids loved the pool. It was just as I had expected from the other reviews. Would recommend to anyone. Also, a 15 minute ride to Miami Beach and even shorter to Biscayne Bay and Downtown Miami. Plenty of malls and shopping near by. Excellent!”

Jul 12, 2008 by Ruy from Flushing, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• The only thing I liked about the hotel was it's convenient location.
• This hotel required pay for parking and even if you were just picking up your luggage.

“I found this hotel to be out-of-date. It looked like it needed renovations in the rooms. The bathroom sink did not drain well at all. The decor was dated. There was a smell to the elevators and the rugs were worn out and dirty looking. The staff was aloof and unfriendly. The exercise room was distant from the hotel. There was a nice pool but it also looked old. It was overall an adequate hotel but the amenities and facilities were not up to par with it's rating.”

Jun 6, 2008 by Gia from West Hollywood, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Its proximity to the airport, the 24hr pool, the bar, and beautiful decor.
• Very pricey menu at the bar.

“Beautiful clean airport hotel.”

May 22, 2008 by Sharon from Toronto, ON
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[5]

• Near the Hotel.
• Staff and dirty rooms.

“The Sofitel in Miami is not the same as the other Sofitel's. The rooms look nice but its not clean. There is no free coffee or fridges in the room. You get the basics. No free breakfast only a little cafe which is really expensive $8.00 US for a yogurt cup. The staff will only do what is offered at the hotel and nothing more. Not impressed with this hotel and would not stay here again for the price.”

May 22, 2008 by Sharon from Markham, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[6]

• Near the Airport.
• The bathrooms were really dirty.

“When you check in the hotel looks nice. Going to the rooms you can tell it was old. The bathrooms were disgusting. There was hair, dirt and q-tips on the floor from the previous guest. It was not cleaned properly. The staff there does not bend over backwards to please you like they do on cruise ships.”

May 7, 2008 by Mmc from San Francisco, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Close to airport.
• Nothing interesting in walking distance.

“Fine for overnight to catch early flights at MIA. Room is ok, but hallway is like Motel 6. Located within a business park so no options to walk around.”

May 7, 2008 by Bill from Tacoma, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Large rooms, lovely bedroom, great espresso stand.
• Charge for parking, cable TV system.

“Definitely a four star hotel but beginning to show some signs of aging. Breakfast at the restaurant was mediocre at best and pricey.”

May 3, 2008 by Eli from Seattle, WA
Overall Rating: 6
Cleanliness:[8] • Staff:[10] • Location:[10]

• Very close to airport with excellent free shuttle service.
• No coffee/tea or refrigeration facilities in room (and I was in a suite).

“The public areas and service are worthy of 4 stars but the rooms themselves are not and feel in need of a makeover. The bed was extremely comfortable but the bathroom felt small and unappealing. There were no coffee/tea facilities in the room, nor a mini fridge, which I found to be a big drawback. Staff were very friendly and helpful, however, immediately upgrading me to a suite when the original room they sent me to had not yet been prepared for a new guest (dirty towels and sheets were on the floor). The courtesy shuttle service to and from the airport was excellent, no more than a 5 minute wait and staffed by helpful and polite drivers.”

Apr 30, 2008 by Gail from Christiansted, VQ
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[7]

• Room was nice.
• No coffee pot in room.

“I've stayed at a lot of 3 star hotels that have a small refrigerator and microwave in the room as well as a coffee pot. I missed having that in this hotel. Hotel restaurant was very expensive.”

Apr 29, 2008 by Alyssa from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• It was clean and staff was courteous.
• It was not real convenient to the beach.

“I think the hotel was up to the standards set forth by the star rating. I was pleased with housekeeping who provided ample towels and washcloths and came only to clean at the hour that was specified.”

Apr 28, 2008 by Randy from Fairbanks, AK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location to Airport and comfort of hotel.
• Love it here.

“The Sofitel Miami hotel is by far one of the best luxurious hotels I have stayed at. The people are always friendly, the rooms are always clean, and the location to the airport is exceptional.”

Apr 27, 2008 by Dalliss from Branchville, NJ
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[9]

• Convenient location to airport and pier.
• Desk said room would not accommodate rollaway. Housekeeping brought one with no problem.

“The hotel was nice enough, but not the usual compared to other 4-stars. The pool was not very clean and the fantastic waterfall in the photos was not running. Housekeeping was more efficient than the front desk. If staying in Miami again, we would not select this hotel.”

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Amenities at Sofitel Miami, Miami

24-hour front desk ADA-approved rooms available AM/FM Alarm clock radio Adjustable thermostat Air conditioning All-news channel Banquet facilities Bathrobes all rooms Business center/services Cable/satellite TV Color television with remote control Concierge services Cribs Available Dataports on phones Electronic locks Elevators Express check-out Fire alarms/Smoke detectors/Sprinklers Fitness facility Gift shop/News stand Hair dryer Handicap Access In-room movies

Iron/Ironing Board La Riveria Laundry/Valet Services Le Bar Le Petit Marche Medical services Meeting facilities Multilingual staff Non smoking rooms available On-command movies Parking with fee Pool - outdoor Premium channels Room service - 24 hours Safe deposit boxes Telephone Tennis - outdoor Valet Parking Video Checkout Voice mail Wake-up services Work Desk with Lamp

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