Holiday Inn Express Chicago-Waukegan

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User Reviews for Holiday Inn Express Chicago-Waukegan, Waukegan

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Sep 4, 2008 by Brandon from Lyndhurst, OH

Cleanliness:[5] • Staff:[6] • Location:[8]

• It was easy to find and the breakfast was free.
• The room felt like a jail cell, no pictures on the wall.

“I didn't realize that I may have had the option of staying in a non smoking room. To my dismay, I was placed in a smoking room which tainted the experience.”

Apr 5, 2008 by Benjamin from Carlsbad, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Being able to have breakfast there was a great asset.
• Bathroom was awfully small.

“It was great for the short time we stayed.”

Sep 17, 2007 by Shonda from Chicago, IL
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[8]

• Good location, right next door to Ponderosa which is one of my favorite restaurants.
• Small bathroom, not enough space in the room, non smoking room smelled like smoke, no view whatsoever in the room.

“The staff was trying to be helpful, but maybe they were just saying the right words because we were not seeing anything change. My husband and I got to the point where we just left and counted lose and got another room. The bathrooms are small which left no room for romance, the TV did not have many channels you couldn't order anything and there was not a cord in the TV to watch a DVD. There was not a view whatsoever we were looking at the side of a building. I felt I was staying in by an alley. To stay here is for solely sleeping alone I will rate this hotel a 1 star and if you stay here only plan to just sleep here this is not a relaxing room.”

Sep 9, 2007 by Ardyce from Montello, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The room and beds were very comfortable. Restaurants nearby.
• Drafty when the ac or fan in use.

“There was a big variety of food and beverages for breakfast.”

Aug 24, 2007 by Gary from Appleton, WI
Overall Rating: 7
Cleanliness:[3] • Staff:[8] • Location:[10]

• The restaurant next door was excellent as was the continental breakfast.
• The carpet was filthy. The bottom of our socks was black. Made you afraid to go barefoot.

“Very well located for Gurnee Mall shoppers and 6 Flags. I would definitely recommend the restaurant next to the hotel. Good food and reasonable prices. The rooms were nicely laid out with plenty of lighting for reading and 2 chairs and a table for eating. Room had a micro-wave in it.”

Aug 19, 2007 by Al from Winnipeg, MB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• Liked that it had a free breakfast.
• The staff rarely refilled the juices, milk, muffins.

“I had to ask every morning for the food in the breakfast to be refilled- there was no milk for the cereal and any fruit, juices, muffins. It was ok for a short stay and close to six flags so we were happy with that.”

Jul 28, 2007 by Tami from Faifield, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Absolutely nothing.
• They were not prepared for us to be there and they did not give us the correct accommodations.

“It is in a bad location and the staff is not friendly. The room, and hotel lobby/hallways, was dirty. The staff did not prepare for us to be there and we did not receive the bedding accommodations we requested. The room was not large enough for three of us.”

Jul 23, 2007 by Rick from Lafayette, IN
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[4]

• It was close to where we needed to be.
• Parking was bad, the bed wasn't very comfortable & the location wasn't.

“I thought the hotel price was high because it wasn't that nice of a hotel and it basically has nothing to offer. This hotel would be good for business people on a budget.”

Jul 22, 2007 by Brandon from Gary, IN
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[5]

• Nothing.
• Everything.

“I would not recommend this hotel to anybody, this was a very upsetting stay. The quality of this hotel is completely unacceptable. Honestly, it was more drug infested than any hotel I have ever stayed in and I travel a lot! Serious changes need to be made at this one.”

Jul 6, 2007 by Amy from Paso Robles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• It was very convenient to what we where in the area for.
• Wish the rooms could have been a bit larger.

“Over all it was fine, we did not spend a lot of time there, we were there for a purpose and the hotel served it fine. I would not hesitate to stay there again if I need to return to the area.”

Jun 27, 2007 by Carl from Lebanon, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[7]

• At least there was a bed, and it seemed safe. Not clean. Not impressed.
• We got moved twice. It was dirty. Breakfast was disappointing.

“I was far from impressed with the facilities. The staff was nice, but the facilities were not very good. Our first room assigned was dirty. The second room assigned had an air conditioner unit off the wall and on the floor.”

Jun 16, 2007 by Jim from Fort Wayne, IN
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[8]

• Location is just minutes from six flags.
• Horribly smoky and not very clean.

“Arrival staff was not very friendly. We reserved 2 rooms requesting no-smoking but were given 2 rooms both smoking. Not great when traveling with children. TV would not work initially. I had to repair myself. Overall the entire facility would have to be characterized as dirty.”

May 19, 2007 by David from Polo, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Parking and approximate to restaurants.
• General location is rough.

“Clean and staff very helpful!”

Apr 18, 2007 by Tina from Bushnell, FL
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[7]

• Room was clean and comfortable.
• No elevators, parking.

“My mother and I came here to see my son graduate from the great lakes Navy training center. Hotel location was good. No elevators, was a big problem getting bags to & from room. I told staff my mother has severe arthritis, coped. They said no room was open on first floor. Each time we would get to the car we were worn out. Staff didn't seem to care or offer to help.”

Apr 10, 2007 by Rhonda from Malvern, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location of the hotel was excellent.
• The night clerk was not helpful at all.

“The hotel rooms are spacious (for the price) and clean. For the most part, the staff was very friendly and helpful. I enjoyed my stay at the hotel.”

Apr 8, 2007 by Barbara from Brunswick, OH
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[4]

• The bathroom was clean.
• The cable TV system was terrible.

“This hotel is next to the BMV at 8 am outside our windows there was mass gathering of people waiting for the BMV to open cars looking for parking they took all the hotel spaces all day. Also asked about the cable TV reception on the first night, I was told it would be fixed, however, it was not, for three days. Doors slamming all night.”

Feb 5, 2007 by Bernice from Ofallon, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• The continental breakfast was very good.
• There was no internet service available in the rooms, stove or refrigerator in the rooms.

“When I called back to get it corrected, I was told I had to contact the general manager today, 2/5/07. When I called him, he said he would look into it and call me. The second time I have stayed at this hotel and the second time this has happened. The first time the clerk corrected the problem immediately, I can't understand why they can not correct the problem immediately.”

Jan 28, 2007 by Melvin C. from Nashville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The hotel was attractive and clean. There were appliances and cribs available. The room was large.
• The parking lot is difficult to enter from the street.

“This hotel is great. It was very comfortable and clean. The parking lot was cleared of snow. The staff was very nice and helpful. You could say it's an affordable 3 star hotel.”

Jan 21, 2007 by Tara C. from Beloit, WI
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[6]

• Bathroom was clean.
• Room smelled like smoke.

“Room smelled like smoke and they would not move me to another room.”

Dec 17, 2006 by Bill from Elk Grove Village, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Accommodated late arrival and early watch up.
• Hard to see sign at midnight.

“This was very convenient to book a room and the motel was very secure.”

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Amenities at Holiday Inn Express Chicago-Waukegan, Waukegan

AM/FM Alarm Clock Breakfast Bus Parking Car Rental Desk Coffee Maker in Room Copy Service Desk with lamp Electronic Door Locks Exercise Gym FAX Free Local Telephone Calls Hairdryers Available Handicapped Rooms/Facilities High Speed Internet Access In Room Movies Iron Microwave

Multilingual No Pets Allowed No Smoking Rooms/Facilities Outdoor Parking Parking Radio Ramp Access to Buildings Refrigerator Safe Deposit Box Smoke Detectors Sofa Bed TV Remote Control Telephone Television with Cable Truck Parking Vending Machines Wake-up Service