Sofitel Chicago

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Oct 16, 2009 by Eric from Boulder,CO
Overall Rating: 6

• Lobby and bar are very pretty.
• Rooms are dated.

“First impressions formed by the attractive lobby and bar are not upheld by the dated and deteriorating rooms.”

Sep 17, 2009 by La Rue from Edinburg,VA
Overall Rating: 4

“This is not a four star hotel by any stretch. I felt we overpaid for this stay in comparison to other four star hotels in the area. We even had to pay for our coffee from the shop in the lobby. The menu in the restaurant was limited and way overpriced. The staff was very friendly and tried to help as much as possible.”

Jul 1, 2009 by Milton from Davenport,IA
Overall Rating: 10

• Price
• Shower water pressure. Could have been better, but it served the purpose.

“My wife and I was really surprised this hotel, it was very nice considering it wasn't a chain.”

Jun 11, 2009 by Lorinda from Boscobel,WY
Overall Rating: 10

• The staff was extremely friendly from the doorman to the checkin clerk to the gift store person.

“Lovely hotel and
nice theme of Paris.”

May 11, 2009 by Patty from Highland,CA
Overall Rating: 10

• very comfortable bed and featherbed, excellent breakfast and places to sit in lobby
  to read.

“This Sofitel makes me want to seek others to stay. The bed and bedding were probably the most comfortable we have had in a hotel. We had a lot of time to kill before our flight out and the chairs and sitting arrangements gave us a relaxing place to read and hang out. Several flower arrangements were being delivered and we greatly appreciated the flowers many were yellow, in glossy black vases very contemporary and fun.”

Apr 9, 2009 by James from Hopkins,MN
Overall Rating: 5

• First class operation.
• Way too many add-on fees.

“Very nice Hotel in hard to get to location if your not familiar with Chicago.”

Mar 5, 2009 by from Grosse Ile,MI
Overall Rating: 10

• Friendly staff.

“Good distance from airport & public transportation. Quality room - TV, furniture, WiFi availability.”

Jan 24, 2009 by Stephanie from Milwaukee,WI
Overall Rating: 10

• Great staff , superior room, very helpful.

“For the Star rating and location this is a great hotel. It is located right off of the interstate in the middle of St Charles County. And it is very affordable. This hotel was amazing & the staff made our stay truly special night. I would recommend this hotel to my family & friends. The room was clean, modern and comfortable. I thanked the manager and she treated me as if I was full paying customer.”

Jan 14, 2009 by Heather from Inola,OK
Overall Rating: 10

• The feel of elegance & importance.
• The restaurant was a little fancy for families with smaller children.

“The rooms were very nice & cozy. They were classy without going overboard. They had exactly what guests want in a room. The restaurant was a little over priced, especially those with small children. They need less expensive options. Other wise the staff was great, very nice & helpful. The shuttle bus the hotel provided came in handy when going to catch public transportation.”

Dec 5, 2008 by Jon from Dunlap,IL
Overall Rating: 5

• The lobby smelled of fresh flowers.
• Dark, outdated decor, bad bed linens, expensive parking.

“I normally stay at Holiday Inn, Westin, or Hilton hotels. I thought I would try Sofitel as a European themed Westin level hotel. This is not the case. The Sofitel has a fairly nice lobby with marble tiles and fresh flowers. However, everything else is more in line with a large roomed Super 8. The furniture was cheap and so old the finish was worn off. The bed was old and firm. Their was no top sheet, only a duvet! There were two pillows! Did they not finish making the bed? The bathroom was nice with tile and an outdated shower/bath. The parking was convenient, but cost $18 a day.”

Nov 7, 2008 by
Overall Rating: 8

• Convenient to the airport.
• Nothing else except hotels in the neighborhood.

“An average hotel with a good staff in ORD adjacent neighborhood.”

Oct 10, 2008 by Gary
Overall Rating: 9

• The sheets.
• They dress the bed european style, no top sheet.

“Overall a good experience. Parking was really far from the hotel. A long way to drag your bags if you don't know the distance ahead of time.”

Sep 23, 2008 by jerry
Overall Rating: 10

• Very spacious and clean.

“Hotel was defintitely worth what I spent on the room. The staff was friendly and accommodating. I will stay there again.”

Sep 7, 2008 by Roy from Prior Lake, MN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The service and presentation in the restaurant was outstanding.
• Pricy parking. A bit higher than other hotels in the area.

“The amenities were second to none. The Bar/dining room was a pleasant experience. You will not be disappointed here.”

Sep 2, 2008 by Sonya from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• It was easy to check in and check out.
• The place to get light snacks was closed.

“The Rosemont Sofitel is very close to O'Hare and perfect for the in and out business traveler. There aren't a lot of nearby dining choices in the area, so it's room service or a cab ride elsewhere. Generally very comfortable and clean.”

Sep 2, 2008 by Sara from Madison, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was great.
• Nothing.

“I liked almost everything about this hotel.”

Aug 29, 2008 by Nikola from Kalamazoo, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great breakfast choices.
• Not so good, yet expensive, late night snack choices.

“Overall the experience was good. Staff at the restaurant and bar were very polite and helpful, but those at the parking and reception not at the same level. From previous experiences in 3 and 4 star hotels I would give this one a definite 3 not 4.”

Aug 24, 2008 by Scott from Ada, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent restaurant, staff, friendly front desk & room service staff, staff in general.
• Toilet leaking/noisy in room/had to pay for parking.

“Excellent, would stay again at that price ended up spending what was saved on food/drinks as nice selection.”

Aug 16, 2008 by Jeffrey from Nanuet, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean spacious and elegant room. Great staff and wonderful restaurant.
• A bit far from Chicago center. Heavy traffic on highway but good public transit was nearby.

“Staff of this hotel was very accommodating. Any problem we had including a noisy party next door was rapidly dealt with by security. Staff gave us a few complimentary breakfast due to the problem. Room quality and amenities were top rate. Sofitel in my opinion is definitely in the top tier of hotel establishments. They treat their patrons with respect and kindness.”

Aug 12, 2008 by Erin from Thornton, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Atmosphere of lobby, comfort of bed & room, amenities, strong water pressure in shower.
• Better directions to parking lot/entrance.

“I was very impressed with the Sofitel Rosemont. The bar & restaurant were superb. The restaurant even served some freebies at breakfast (strawberry smoothie sample, croissants) in addition to what came with my order that surprised me. Lots of helpful staff. Room service was courteous, prompt, & excellent food. The rooms were extremely comfortable, feather-top mattress, down comforters, blackout curtains, strong water pressure in shower, nice/cool temperature that was easy to adjust, small sofa & chair along with a work desk, large flat-screen TV. I loved the small bamboo plant in the bathroom! The el station was only 4 blocks from the hotel. Very easy to go downtown. The hotel is also connected to the Stephens Convention Center, which is very convenient. Even though the airport is very close by & planes were taking off night & day, I barely noticed them inside the room. It was the best two nights sleep I've ever had at a hotel! I wouldn't necessarily recommend this hotel to families with small children. I would definitely recommend this hotel to anyone else.”

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