Congress Plaza Hotel

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User Reviews for Congress Plaza Hotel, Chicago

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Nov 21, 2009 by Tony from Albion,MI
Overall Rating: 3

• Location.
• Bathroom is too small; room is dark and old.

“For a hotel right at the downtown of Chicago, I didn't expect such a small and old room. There's no bath tub. You have to be careful not to hit your elbows when you shower in the small bath cell. But, the location is good.”

Oct 17, 2009 by Mareeta from Oil City,PA
Overall Rating: 10

• The friendliness and helpfulness of the staff was superb! I will stay here again.

“The hotel was bustling, immaculate and very warm and friendly to all visitors. Anybody I asked for help went above and beyond the call of duty to put themselves for me and my family. It was truly family friendly and everybody was so accomodating.”

Oct 11, 2009 by Sue from Ames,IN
Overall Rating: 9

• Room with a view.
• Picket line out front.

“It was all good for our purpose, within walking distance to Soldier Field and Navy Pier. The view from our room was spectacular.”

Oct 8, 2009 by Lisa from South Bend,IN
Overall Rating: 9

• The convenience of location, quality and history.

“We had a great experience at the hotel. We have stayed at Congress before and will definitely stay again and longer. The only disappointment we had was at the bar. Only one bartender and trust me, he did a fantastic job and really did his best with that many people. The manager did come in to help and really, we thought he was better off staying out of it. He ignored us and helped people before us. We spent a lot of time in there and a lot of money. The bartender did a much better job than the manager who came in to try to help if that is what you would call it. I thought poor planning on scheduling and then a manager who doesn't move fast or even to seem to know what he was doing. Overall stay was great. We ended up leaving the bar and went somewhere else but then came back.”

Sep 18, 2009 by Laura from Belton,MO
Overall Rating: 5

• Clean room, and comfortable bed.
• Torn wallpaper, worn out carpeting, low amenities.

“Had to walk 5 minutes to get to ice machine through numerous corridors, couch missing in room, peeling wallpaper and worn out carpets, not kid-friendly, but exceptionally clean and beds were super comfortable, excellent location for downtown Chicago, probably would stay here again, hey-it's cheap, clean, and comfortable.”

Sep 16, 2009 by Mike from Franklin,TN
Overall Rating: 7

• Location.
• Stayed in the fire escape.

“Clean, great spot for Soldier field U2 show. Room was clean but was literally the fire escape.”

Sep 11, 2009 by Robert from Chandler,IN
Overall Rating: 9

• It was a friendly enviroment.
• Nothing

“Rooms were great. staff was very nice. great location.”

Sep 10, 2009 by Arben from Windsor,Canada
Overall Rating: 9

• Satisfied with the location and price.
• Should have a fridge regardless of the room type and price.

“I would recommend this hotel for price and cleanliness, location near all tourist attractions in Chicago.”

Aug 29, 2009 by jennifer from South Bend,IN
Overall Rating: 9

• remodeled bathroom
• tiny room

“I spent an extra $20 for a lake view room and it was well worth it. The view was beautiful.”

Aug 17, 2009 by Kathy from Palos Hills,IL
Overall Rating: 5

• I liked the location.

“Good place to stay, the location was great and the hotel is old and needs to be updated.”

Aug 5, 2009 by Nancy from Covington,KY
Overall Rating: 6

• location and activities located adjacent to hotel @ Grant Park
• Picketing very much upset my daughter...picketers commenting on bedbugs, etc. ..parking fee

“Nice. Location was primo. Cleanliness was fine. Parking was a high dollar expense not used to paying.”

Jul 27, 2009 by Mike from Grygla,MN
Overall Rating: 8

• Within a block of where I was going daily.
• I had to cross a picket line for the majority of my stay.

“The Congress is an old hotel. The rooms are tall but have small overall area. It seemed to be torn between maintaining its old classiness or becoming old and run down. The entire place desperately is in need of a face lift. I read other reviews that complained of the noise but it's right in the Loop and noise is unavoidable. That's like complaining about the salt air by the ocean. As for the modern business traveler, they need to get wifi.
I walked down the street and got it free from a cafe instead.”

Jul 24, 2009 by Bill and Sandy Somer from Somerset,KY
Overall Rating: 10

• Internet is not free.

“We would ask Steve where to eat and he would direct us to fantastic inexpensive places. He would tell us how to get the best deal using the transit system and which sites to see. Steve knows everything and is willing to share his knowledge. He is wonderful and funny.”

Jul 9, 2009 by Ashely from Decatur,IL
Overall Rating: 9

• Clean rooms.
• Late check in.

“The only problem with this hotel was that the late check-in was somewhat inconvenient for me, other than that, it was great!”

Jun 20, 2009 by Jacqueline from Glen Ellyn,IL
Overall Rating: 10

• I told them it was our anniversery got a free upgrade!
• The workout room.

“Great location, chicago landmark very comfortable bedding.”

Jun 17, 2009 by Db from Vernon Hills,IL
Overall Rating: 4

• Location.
• Run down, old rooms, needs upgrades.

“Great location, but needs a major overhaul of rooms & public spaces. Staff not very attentive.”

May 30, 2009 by Marley from Springfield,NE
Overall Rating: 8

• Location- the view.
• Labor strike.

“Great location - and the extra for the room with a view of lake Michigan was worth it. But they are having a labor strike. If that was resolved, I would return.”

May 21, 2009 by Tina from Charleston,IL
Overall Rating: 10

• Staff was friendly and helpful.
• Staff on Strike.

“The Congress Plaza Hotel is a very nice place to stay in downtown Chicago. I appreciated the fact that even for the upscale nature of the hotel, it offered a reasonable charge for internet service and we had access to ice makers and soda machines.”

May 12, 2009 by Emily from Lexington,KY
Overall Rating: 2

• The first room smelled horrible so they moved us. The second room had a ceiling that leaked on to my bed directly where my head/pillow was lying.

“I did not have my expectations high because of the two star rating. However I did not expect to switch rooms because of an overwhelming, musty/mildew smell that was coming from the bathroom. After packing my bags to move to a different room I was once again disappointed. I found myself awakened at midnight because the ceiling was leaking directly above my head. Apparently this happens when the person on the 9th floor decided to take a shower.”

Apr 20, 2009 by Steve from Converse,IN
Overall Rating: 9

• The location and the fact that it was a landmark hotel.
• The room was slightly warm.

“Met my expectations.”

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Amenities at Congress Plaza Hotel, Chicago

Airport shuttle service Bar/Lounge Cable/satellite TV Children Under 17 Stay Free Coffee maker Connecting rooms available Electronic locks Fitness facility Gift shop/News stand

Hair dryer Hair salon/Barber Laundry/Valet Services Non smoking rooms available Restaurant Room service - limited hours Shoe shine Valet Parking Work Desk with Lamp

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