Country Inn and Suites West Valley

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User Reviews for Country Inn and Suites West Valley, West Valley City

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Oct 12, 2007 by Janna from Cardiff, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[3]

• It did have a king size bed which many don't.
• They had no extra blankets or sheets when we needed them when it got cold.

“It was ok, but not really clean and maid service was slow and spotty. On the phone they were not helpful at all, wouldn't even guarantee a non smoking room, they were better in person. It got cold while we were there and they had no extra blankets for either bed. It was so .”

Sep 25, 2007 by Reny from Boise, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The room was large and comfortable.
• Breakfast was just ok.

“It was sufficient for a short stay but we thought it would be a good stay with kids as the room was large with 2 TVs one for kids and adults.”

Aug 27, 2007 by Bruce from Amherst, NH
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location.
• Dirty.

“Dirty, unable to connect to the outdated wireless service, food was poor, bed very uncomfortable. Too many lousy 2-star hotels and not enough higher-end hotels participating.”

Feb 2, 2007 by Kelly from Boise, ID
Overall Rating: 1
Cleanliness:[6] • Staff:[10] • Location:[10]

• Good staff.
• Way over priced, shoddy construction, lousy!

“The room was so poorly built that I could here the gravel crush under the tires as the cars drove down the road as well as the conversations of people two blocks from the hotel. The heating unit in the room sounded like a semi truck on idle and fortunately drowned out the noise from outside of the room. The hot and cold water controls on the shower were nearly impossible to manipulate and when I finally found the exact position that didn't scald me or freeze me the water pressure changed and I had to start over again. ”

Sep 22, 2006 by Virgil from Circleville, UT
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[7]

• I was not able to find anything I liked about this hotel. Possibly the location.
• This is not a two and one half star hotel. The staff was not present or helpful. No breakfast and the room had a strong urine odor. Rundown!

“Very poor service. The hotel advertised a complimentary breakfast. When I took my children to breakfast, all the food was gone. The desk clerk was trying to run the kitchen and the front desk all by herself. Everyone was complaining about the conditions of the hotel. Our room was very rundown; holes in the curtains, worn carpet and there was even a strong odor of urine. I approached the front desk, but they just put me off stating that the room was already paid for, so they didn't need to adjust the price. They did not even offer to move me to another room even though it was obvious there were plenty of rooms available. This was a very bad experience. I could have stayed at the Marriott downtown for the same price. I chose the breakfast option and regret it to this day. The bottom line: choose four star or better and stay away from this particular property. It is not a two star property.”

Sep 16, 2006 by Bo from Sacramento, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[5]

• Good breakfast choices.
• Poor management; poor housekeeping.

“On a five night stay, our room did not receive housekeeping service on two of them. Since there is no housekeeping staff in the evening, our room was never cleaned on those two days and we had to replace towels and empty garbage on our own. Also, even after days where our room had received housekeeping service, it was clearly evident that a thorough job had not been done. Room on check in was also not thoroughly cleaned as evidenced by items on the carpet that should have been vacuumed on grease hand prints and hair on the shower walls. Hotel room and parts of the hotel also a distinct gasoline odor. Management response to our concerns simply did not occur though the front desk staff said they had conveyed our dissatisfaction. Front desk and night management staff are also not empowered by hotel management to take necessary action to make up for the basic service gaffes made by hotel staff. Hotel location, while convenient for freeway access, is not exactly in the safest part of town. Some staff also display extreme discourtesy which could be easily explained through our experience of poor management. It is obvious that much of the hotel's and hotel staff's shortcomings are reflective of its (or lack of) management practices.”

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Amenities at Country Inn and Suites West Valley, West Valley City

24 Hour Front Desk Air Conditioned Breakfast Bus Parking Charge for adult rollaway. Coffee Maker in Room Connecting Rooms Continental Breakfast Copy Service Cribs Available Elevators Express Checkout Express check-in FEMA Approved Fire Alarm with Light Free Newspaper Golf Grab Bars in Bathroom HSIA FOR LAPTOP IN PUBLIC AREAS Hairdryers Available Handicapped Rooms/Facilities Heated Pool Hotel Van Housekeeping - daily

Indoor Pool Iron Ironing Board Jacuzzi Kitchen Laundry/Valet Services MASSAGE SERVICES Meal Plan - Continental Microwave Modem in Room Multilingual Outdoor parking at the hotel. Pets Allowed Recreational Vehicle Parking Refrigerator available on request Security Features Shopping Mall Shops/Commercial Services Smoke Detectors Sofa Bed Sprinklers In Rooms Television with Cable Wheel Chair Access