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Sheraton Nashville Downtown 3-star

623 Union Street, Nashville, TN

Centrally located in the heart of downtown, the Sheraton Nashville Downtown Hotel is a AAA four-diamond, atrium-style, full-service hotel.[more]

  • Amenity Highlights — Pets Allowed, Fitness Center or Spa, 24 Hour Front Desk, Bar/Lounge, Business Center
  • Average User Rating: 8.5 [rate it]
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User Reviews for Sheraton Nashville Downtown, Nashville

Average User Rating: 8.5
Overall user rating
Cleanliness:[8.5] • Staff:[8.5] • Location:[8.5]
Based on 744 user ratings

Sep 10, 2008 by Jeff from Fletcher, NC
Overall Rating: 2 Overall user rating
Cleanliness:[5] • Staff:[4] • Location:[8]

  • It was in a great location.
  • Excess fees parking, internet.

“Overall this hotel was alright. I walked into an 80 degree room. I waited for about a half an hour and the air did not get any cooler. I called down to the front desk and they had us switch rooms. I was also unaware of the parking fee and the internet fee. I probably would not stay here again.”

Aug 24, 2008 by Raymond from Oak Ridge, TN
Overall Rating: 5 Overall user rating
Cleanliness:[7] • Staff:[7] • Location:[7]

  • Location.
  • Restaurant food and no free WiFi.

“No free WiFi, are you kidding me. Ordered food at the bar, it took forever even though they were not busy. The food was cold. At least the rooms were clean and it is in a nice location.”

Aug 20, 2008 by J.D. from Birmingham, AL
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[9]

  • Great location.
  • Expensive parking for guests.

“Great hotel, but parking was way too expensive at $20/night.”

Aug 19, 2008 by Whitni from Murray, KY
Overall Rating: 5 Overall user rating
Cleanliness:[10] • Staff:[1] • Location:[10]

  • The room was clean and the pillows were comfortable.
  • Rude staff, very small beds they weren't even queen.

“It was okay. The room was clean and we had a decent view. The beds were too small. The best part was it was in walking distance of our restaurant.”

Aug 19, 2008 by Kim from Flower Mound, TX
Overall Rating: 8 Overall user rating
Cleanliness:[7] • Staff:[7] • Location:[7]

  • Location, Starbucks in the lobby, quiet.
  • The double beds, parking elevator.

“Was perfect for my short visit. The AC fan in the room was loud and not able to control very well.”

Aug 6, 2008 by Pam from Symsonia, KY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[8] • Location:[8]

  • Within walking distance of Somett center.
  • I did not like having to pay to park in parking garage that is attached to hotel but apparently separately run.

“Hotel appearance very modern and expensive looking. Rooms are very good condition with the expensive look also. No cheap plastic cups for drinks in the room. Crystal glass and silver ice buckets.”

Aug 6, 2008 by Kathryn from Chicago, IL
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[10]

  • Well-maintained and excellent location.
  • Self-parking was $20 plus tax per night, street parking was unavailable.

“This hotel, our room and stay was very comfortable and very much the quality and standard that we expected from a 3-star Downtown hotel. We would stay here again.”

Aug 5, 2008 by Jerry from Chicago, IL
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[8]

  • Rooms were generous size, nicely appointed.
  • No WiFi. One of the two internet computers was down.

“Nice hotel. Would recommend and stay again.”

Jul 29, 2008 by Nan from Ligonier, PA
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[8]

  • Great beds! Nice staff. Beautiful view.
  • $20 to park for the night.

“This was my first trip to Nashville. I asked for a room with a view of the city when I checked in. What a beautiful view we had from the 21st floor. Nice room, very clean. No complaints except high charge for parking.”

Jul 25, 2008 by Jeff from West Paducah, KY
Overall Rating: 8 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[8]

  • Clean room, beautiful lobby area, fast elevators.
  • No WiFi. The hotel parking garage charged 21.50 for 1 night.

“Nice hotel, clean room, no wireless internet. The only place to park was the hotel's parking garage, which charged $21.50 per night. I was not aware of this until check out. $21.50 per night for parking.”

Jul 24, 2008 by Ty from Harrington, DE
Overall Rating: 8 Overall user rating
Cleanliness:[7] • Staff:[9] • Location:[9]

  • Very conveniently located/room was on wrong side of hotel.
  • Wanted a room with a better view of the city/they wouldn't do it even though there were rooms available.

“I recommend this hotel very nice would definitely stay there again.”

Jul 24, 2008 by John from Madisonville, KY
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[4]

  • Very clean nice people overall great experience.
  • Sunday morning buffet was 14.95 per person.

“Great hotel. Very nice bar. Restaurant looked very clean, very nice but a bit much for a breakfast buffet.”

Jul 24, 2008 by Jake from Helena, AL
Overall Rating: 9 Overall user rating
Cleanliness:[8] • Staff:[10] • Location:[8]

  • Location & staff.
  • No courtesy bus to attractions.

“Nice place to stay. Be prepared to walk 10-12 blocks to go to attractions. This hotel is on a hill so the view is good, but the walk back is hard for older people.”

Jul 23, 2008 by Shelly from Bicknell, IN
Overall Rating: 9 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • Location.
  • Parking charge.

“Was very impressed with the exterior of the hotel and service of hotel staff. Check in was friendly and prompt. Arrived at room and noted the nice view, but worn carpet throughout room. I was a little worried about being near the elevator and hearing the constant dinging but we ended up not staying in our room much other than to sleep a few hours. Was very disappointed with the $20.00 parking charge and then charged tax on top of that. Overall, the room was nice and clean and the hotel was within walking distance of everything we were wanting to go to, so I guess the $20 for parking wasn't that bad.”

Jul 22, 2008 by Joe from Fishers, IN
Overall Rating: 5 Overall user rating
Cleanliness:[7] • Staff:[7] • Location:[7]

  • Good view, decent location.
  • Because of the way the hotel is designed, there is a lot if noise from the interior of the hotel.

“It's hard to complain about the hotel. The hotel is not really anything special. Mostly concrete, which means the noise from the interior of the hotel just reverberate everywhere. $10 add-on for internet seemed odd for a hotel which I assume caters to business travelers. They were also remodeling some of the rooms, but failed to notify us of this. After leaving for several hours, we returned to a room full of fumes from the work. The hotel staff was very good about moving us.”

Jul 21, 2008 by Joyce from Cumberland, KY
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[10] • Location:[10]

  • It's very clean and beautiful.
  • Na.

“It is a very friendly atmosphere. Clean, well decorated, nice maids. Everything was perfect.”

Jul 21, 2008 by Lori from Marietta, GA
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[10] • Location:[9]

  • Good location-easy walk to restaurants and night spots.
  • No outdoor pool.

“Good value in a good location!”

Jul 17, 2008 by Mike from West Paducah, KY
Overall Rating: 9 Overall user rating
Cleanliness:[9] • Staff:[9] • Location:[9]

  • Elevators, atrium.
  • Parking.

“Good location. Parking was expensive 20.00 per day.”

Jul 17, 2008 by Dennis from Cookeville, TN
Overall Rating: 7 Overall user rating
Cleanliness:[8] • Staff:[6] • Location:[9]

  • I really loved the location.
  • The room was 85 degrees when we entered and it took two hours to be able to stand the heat!

“The location of the hotel was perfect and I thought that the staff was friendly, other than the lady at the front desk. The parking was very expensive and the room was way too hot upon entry. The beds were very comfortable.”

Jul 17, 2008 by Patti from Villa Park, IL
Overall Rating: 10 Overall user rating
Cleanliness:[10] • Staff:[9] • Location:[10]

  • Fantastic views and amenities.
  • You have to pay extra for internet in the room.

“This hotel is downtown Nashville. It is easy to get to. The rooms were very clean and updated. The bathrooms were immaculate.”

Amenities at Sheraton Nashville Downtown, Nashville

  • 24 Hour Front Desk
  • Bar/Lounge
  • Business Center
  • Coffee Maker in Room
  • Concierge
  • Express Checkout
  • Fitness Center or Spa
  • Free Local Telephone Calls
  • Hairdryers Available
  • Handicapped Rooms/Facilities
  • Laundry/Valet Services
  • Meeting/Banquet Facilities
  • Modem Lines in Room
  • No Smoking Rooms/Facilities
  • Parking
  • Pets Allowed
  • Pool
  • Restaurant
  • Room Service
  • Safe Deposit Box
  • Television with Cable
  • VIP Rooms/Services
Hotel Representatives:

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