Courtyard by Marriott Vanderbilt-West End

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User Reviews for Courtyard by Marriott Vanderbilt-West End, Nashville

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Sep 17, 2009 by Frank W Brock Sr from Cowan,TN
Overall Rating: 9

• Room was quite and near Vanderbilt Hospital.
• Charging $16.00 to valet park plus $1.48 tax, I thought services were not taxable.

“Clean, comfortable and friendly service and great location to Vanderbilt.”

Sep 10, 2009 by Phil from Burr Ridge,IL
Overall Rating: 9

• Location & shuttle service.
• Hotel parking prices.

“Friendly, helpful staff. Great shuttle service around town/downtown.”

Aug 30, 2009 by Jan from Bloomingdale,IL
Overall Rating: 6

• Comfortable bedding.
• Grubby carpeting with lump under the floor, beaten up elevator to parking garage.

“The attraction of this hotel is the location-2 blocks from Vanderbilt, which outweighed a lot of the other issues with the facility's somewhat shabby appearance, especially carpeting in the room.”

Aug 17, 2009 by Lindy from Chicago,IL
Overall Rating: 8

• Not so huge that it took a long time to get to car or room. Loved the happy hour on Wed.
• It was a little dated and worn.

“Very friendly and helpful staff. Hotel is a little dated, but very cozy and clean room. Nice amenities: computers and Internet access in the lobby, pool, secure parking, restaurant, and bar.”

Aug 15, 2009 by Vince from Marlton,NJ
Overall Rating: 6

• Exorbitant fee for parking car.

“Very crowded, cramped entrance area and unloading area. Parking was to expensive. I have a low ground clearance spsrts car and no one bothered to tell me that because of the shape of the ramp, it would scrape bottom for about ten feet. I would have been contacting a lawyer had any serious damage been done.”

Jun 10, 2009 by Megan from San Diego,CA
Overall Rating: 9

• Employees were extremely helpful and
  we loved the free shuttle service.

“The employees were really made this hotel a good choice. My family enjoyed the complimentary shuttle, bottles of water and cookies (which were great!). My niece loved the pool and jacuzzi. It was a good hotel for all ages.”

Jun 8, 2009 by IThomp from Memphis,TN
Overall Rating: 5

“Paying for hotel parking is a rip off. I can understand if your using valet. The room seemed old and dirty. The snacks in the market place was overpriced.”

May 5, 2009 by Laura from Knoxville,TN
Overall Rating: 8

• The staff was exceedingly helpful.
• I am a smoker and did not know it was smoke-free until after I had made the reservation.

“The staff was exceptionally helpful, from the front desk to the maids. Very convenient location, especially with the shuttle service that was offered within a 5 mile radius.”

Mar 30, 2009 by Chrissy from Morristown,TN
Overall Rating: 10

• Offering shuttle service to everywhere we were going.

“Everything was very neat and clean. No problems whatsoever.”

Mar 19, 2009 by Peggy from Benton,KY
Overall Rating: 7

• Nice staff, nice lobby.
• Non smoking room
  had been smoked in, lingering smell.

“Lobby attractively appointed, staff accommodating, fairly easy to access from street.”

Jan 27, 2009 by Donna from Munfordville,KY
Overall Rating: 10

• The bed was the most comfortable bed I have ever slept in.

“This hotel was more then I expected the staff were the friendliest I have come across in a long time and made my stay complete.”

Nov 25, 2008 by Ben from Memphsi,TN
Overall Rating: 10

• Friendly staff.

“Good hotel with friendly staff. Gave away free parking for guests when I was there which was a nice surprise. Very good experience, would recommend.”

Apr 17, 2008 by Margaret from Clarksville, TN
Overall Rating: 2
Cleanliness:[5] • Staff:[2] •

• Location. Yes, the location and shuttle are ideal.
• When I check in I was told my breakfast was complimentary. Yet, at breakfast I was billed.

“I was disappointed this time for the following reasons: I missed the shuttle by a couple of minutes and the front desk employees seemed almost joyful and mocking when they told me I would have to wait 30 minutes for it to return. I was treated like a second-class citizen by all the staff. When I check in I was told my breakfast was complimentary. Yet, at breakfast I was billed. When I questioned the front desk, they reluctantly took the breakfast off of my bill (after putting me on hold for 9 minutes' I clocked it), when I checked out, the front desk attendant almost slammed the bill down with a smirk and an uncomfortable, 'Thank you'. After I reviewed the bill and my bank statement, I realized I must dispute other charges because the bill is incorrect. There was one wonderful front desk attendant. He was a very nice African-American man. Don't stay here!”

Apr 6, 2008 by Andrea from Chapel Hill, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the friendly staff and I loved the shuttle service
• You had to pay to park, and breakfast was not free!

“This hotel was very nice and accommodating. I loved the room and the size of the bed. The shuttle service was top-notch, but I did not like two things. Parking was costly, and the breakfast was not free! I was very surprised with that.”

Mar 19, 2008 by Steve from Elkville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location, easy for us to get to downtown attractions.
• Parking garage not attached to our tower.

“Friendly staff, clean comfortable room and easy access to downtown activities.”

Mar 19, 2008 by Kenna from Cypress, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are comfortable and the rooms are spacious!
• That you had to pay for parking.

“The hotel was clean, in a great location and had a free shuttle service within five miles, which was great for going downtown. The $15 (plus tax) charge for parking per night was VERY steep, and not appreciated, as most of the time when I stay in a 2.5 star moderate plus (which are my favorite of all of the hotel classes because they are geared toward the business traveler) I do not have to deal with a parking garage or valet parking, but can park conveniently to my room.”

Mar 5, 2008 by Teresa P. from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Offered free shuttle to Nashville night life.
• Parking was hard to get to.

“Staff was very friendly and accommodating at check-in even though we had wanted 2 double beds and they only had a king room they tried to find something for us.”

Dec 6, 2007 by Ila from Harriman, TN
Overall Rating: 1
Cleanliness:[7] • Staff:[7] • Location:[6]

• The free shuttle was very convenient.
• Had no sleep. Could hear everything going on in the hotel. Toilets, showers, talking, ice machine, etc.

“I expected a good night's sleep at the least. No such luck! I will not be back!”

Nov 8, 2007 by Lannedda from Evansville, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• It was nice and clean staff was courteous.
• The concierge told us music row was 2 blocks down and we walked for 17 blocks at night back and forth.

“Hotel was nice staff very courteous safe area disappointed no refrigerator or microwave.”

Nov 6, 2007 by Mark from Dickson, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Fast check in clean room.
• Traffic was a pain.

“Hotel great many good places to eat within walking distance traffic were a pain.”

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Amenities at Courtyard by Marriott Vanderbilt-West End, Nashville

AM/FM Alarm Clock ATM/Cash Machine Air Conditioned Barber Shop Barber/Beauty Shop Bath Tub Business Center Childrens activities City Center Coffee Maker in Room Connecting Rooms Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Iron Lounge Maid Service Meeting/Banquet Facilities Outdoor Parking Outdoor Pool Parking Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Deposit Box Shower Sofa Bed TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Valet Parking Vending Machines Wake-up Service Water Skiing

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