Four Points Sheraton Niagara Falls

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User Reviews for Four Points Sheraton Niagara Falls, Niagara Falls

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Oct 28, 2009 by Nikki from Lowell,IN
Overall Rating: 8

“Friendly staff - rooms a little small but clean. Wallpaper pealing off in bathroom. Very nice bed and linen.”

Oct 3, 2009 by Kim from Indianapolis,IN
Overall Rating: 3

• Most of the staff was friendly.
• Check in person was very short and not friendly.

“For the money I paid to stay in this hotel, I expected a clean comfortable room. The hardwood floor was dirty, there was hair on the shower walls, and mildew on the ceiling throughout the room. There were extension cords every where. At one point a lamp went out due to the mattress knocking out the plug. The bed was uncomfortable and did not provide a good night's rest. The check-in clerk was less thank friendly. However, the rest of the staff was very nice. The ice machine on our floor was broken and the only vending machine offered limited choices of drinks. I would not recommend this hotel to anyone.”

Oct 1, 2009 by Jenny from Coloma,MI
Overall Rating: 8

• Extremely close to the tourist attraction. Could walk to everything.
• Expensive for the quality of the hotel. And really smoky even though we had a non-smoking room.

“I liked the hotel. It was clean and upscale. The location was extremely convenient. We could walk everywhere. The hotel room was nice, but the hallways were always really smoky and we are non-smokers. And it was noisy all day (from the neighboring room), walls must not be thick enough. It wasn't as nice as I expected for the price we had to pay, but I'm sure that has a lot to do with the area. Overall, it was a nice hotel and I would recommend it.”

Sep 26, 2009 by Loretta, IA from Davenport,IA
Overall Rating: 10

• Staff was wonderful, hotel was very clean and great location.
• One of the beds was very squeeky.

“Perfect location to visit Niagra Falls on a budget. Hotel staff is very friendly.”

Sep 14, 2009 by Kalyan from Allentown,PA
Overall Rating: 7

• Neat
  and comfortable.
• No mirror for close shaving. Extra charge for parking. Extra charge for internet.

“Conveniently located to Newark airport. They have shuttle too. However they charge extra for parking, which I guess is usual for all the hotels in that area. However they charge for internet too. We had two laptops to use and we have to pay twice the amount. The towel stand in the restroom was broken, I did not have time to call the customer service to ask for replacement. I expected more quality than that from a renaissance hotel. They did not have the shaving mirror, which i expected from a hotel like this. Carpets in the common area in the
8th floor looked a little older.”

Aug 31, 2009 by Max from Princeton,NJ
Overall Rating: 8

• It has 2 queen-size beds.
• It has 2 queen-size beds. When I first came to the hotel, there is a smell. Not sure it's the bleach.

“Basically, this hotel meet my expectation for the hotel. Right price with 2 queen-size bed and a swimming pool my son requested. And it's reasonably close to the park.”

Aug 25, 2009 by Chang from Parsippany,NJ
Overall Rating: 2

• Location good at river but don't see a bit of the river no view not even falls.
• Over priced not a Holiday Inn quality.

“Room looks old & small, smell bad when just walked in. We thought we were in a motel. Window faces a wall. Went to their restaurant twice, and order a pizza delivery room service. Food was ok in restaurant, service needs improvement. Pizza was no good. There are many better deals of hotel out there, and we picked this one because of some other previous nice reviews. We are very very unsatisfied. This hotel is the worse Holiday Inn I've ever stayed. With the same amount of money we paid, we would go to Canada side for better quality.”

Aug 19, 2009 by Anita from West Olive,MI
Overall Rating: 6

• Beds were very comfortable
• no ice machines worked on any floor; lack of air conditioning thru out building

“Served it's purpose”

Aug 19, 2009 by kelsey from Somerville,MA
Overall Rating: 7

• ample parking, near to state park
• awful restaurant, pool is open to entire lobby

“For the price I paid on priceline, this hotel was worth the money. It was clean and some things have been recently redone(laminate flooring, updated bedding) while other features were remnants of an older hotel (elevators, poor hallway ventilation.) The front desk staff was very friendly. The "concierge" (who I believe works for an independent tour company) was not very helpful. The breakfast buffet was atrocious.”

Jul 5, 2009 by Mitesh from San Ramon,CA
Overall Rating: 1

• Location is the only thing I liked.

“I would not recommend this to any one. Horrible lobby, elevator not working, no bell desk, no trolly, bathrooms were old and had missing trash cans. Unfriendly staff, no sound proofing, dirty hallways, housekeeping forgot to put towels.”

Jun 15, 2009 by Patricia from Rio Rancho,NM
Overall Rating: 10

• Walking distance to Niagara Falls and Maid of the Mist.

“Good hotel, especially for the money. We walked to the falls and had a great time on the Maid of the Mist.”

Jun 12, 2009 by Darci from Hamburg,PA
Overall Rating: 9

• Very close to falls, clean and everyone was extremely friendly.
• Sign for entrance wasn't very visible and had to circle block. Not a big deal though.

“Clean, friendly, very short distance to falls and all other attractions no need to drive.”

May 26, 2009 by Janelle from Burnsville,MN
Overall Rating: 7

• Location. Bedding.
• I ended up with a smoking room and would have preferred a non-smoking room.

“Not a bad hotel at all. Staff was good, location was good and it was nice that there was a parking lot.”

Mar 3, 2009 by Michelle Sperandeo from Kenmore,NY
Overall Rating: 9

• Very clean and close to our attraction.

“Very clean - close to all attraction without breaking the bank.”

Feb 24, 2009 by Faith from Dexter,NY
Overall Rating: 9

• Staff were very good.
• The laminated floors in rooms rather than carpeting. Too loud.

“This hotel is a good location to casino and parks. The happy hour was fantastic-great food and wine. The hot tub was not functioning properly then we heard staff the next day discussing how the water was bad. Didn't make us feel that it was safe to have been in then. The oddest part of the hotel is the laminated floors in the room. It is nice looking and probably less dusty, cleaner than carpet but it is louder from the neighboring rooms. The staff were very good from the check-in, the bartender, server, etc. The Common areas of the hotel were smoky too. I think a lot of smokers go to the casino and stay at this hotel.”

Oct 29, 2008 by Jiwung
Overall Rating: 3

• Poor facility.

“I'm really disappointed in this Holiday Inn this time. I'll never use the Holiday again. Many things to be improved.”

Oct 2, 2008 by Makarand
Overall Rating: 3

• Hotel staff was courteous and friendly. Also location of the hotel is excellent.
• Toilet and
  Bed sheets.

“If you compare this hotel with Ramada Inn or Best Western in the same locality, it is much better.”

Sep 29, 2008 by
Overall Rating: 8

• Very friendly staff and excellent location.

“The staff was really friendly, we arrived late around 1a.m, but had phoned ahead and as such had no issues checking in. The location is walking distance from the falls and we enjoyed it very much. One issue was that the cleaning staff got rid of my bathroom stuff- toothbrush, deodorant etc, a day before my actual departure, which I didn't realize until the morning of my departure.”

Jul 31, 2008 by Bill from Oracle, AZ
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[8]

• Friendly staff, only because they were happy to still have a job. hotel was sold to new corporation.
• Dirty, dusty, noisy, hot, smelly, unpleasant, moldy, and just plain uncomfortable.

“Hotel is very old, needs to be torn down and rebuilt rather than spending the money to patch it up. Bathroom smelled of mold and wallpaper was coming off in many places because of the lack of proper ventilation. Was not pleased with this Hotel.”

May 26, 2008 by Teri from Carson City, NV
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Nice room.
• Cleanliness.

“The location was wonderful. Most of the staff was very helpful. Overall a little dirty but we did enjoy our stay.”

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